Halifax Road,Cressex Business Park, , HP12 3SE , High Wycombe , GB
Oxford Instruments PLC is a leading provider of high technology products and services to the world's leading companies and scientific research communities. The eStore was launched in 2020 with the aim of joining all of the Oxford Instruments business units together to offer a wide range of spare parts for our different systems, as well as a place where you can purchase all of your general lab consumables. We also offer software upgrades, online support, training and digital offerings across our multiple product ranges. Our range of microscopy accessories include a range of sample holders and grids, filaments and apertures, SEM specimen stubs and nanomanipulator spare parts. We stock a huge range of AFM probes from market leading brands including Olympus, Nanoworld, Asylum Research, Nanoandmore and Rocky Mountain. And if it's a spare part that you need, our system spares section has a range of CRYOSPARES®, Magnet Systems, Plasma Technology parts and EDS/EBSD spare parts for use with a range of Oxford Instruments High Technology systems.
Good service helping me with an issue after I had installed the software.
I am very satisfied with the service.
I ordered two of these at $10 each: ID 51-1625-0091 SEM Specimen Stubs for LEO/CAMBRIDGE, FEI/PHILIPS, CAMSCAN, TESCAN, ZEISS instruments. 12.5mm dia. Carbon The description says plural "stubs" and has a picture of two stubs. Yes, I only received two bags, one stub in each bag. Should have gotten four total.
I needed some additional information and tried calling the number(s) listed, but there was no answer. I was also charged extra $29 for second day air. The order was placed on Friday and I was expecting the package on Monday, but it was only delivered Wednesday.
Really fast, Thank you
Website is clear and informative. Purchasing software was easy. Delivery of good (download links + cd keys) were available immediately after purchase.
Good service on product purchase and support.
The item came soon. It was nice!
Excellent customer service, answerers all your questions
Can help me to solve the problem very quikly.
It was a good buying experience. Aztec Crystal just has numerous bugs associated with the saving of figures, and when you try to record the logs related to the app crashing, the logs are never sent to support.
I like the parent grain reconstruction feature
There was some kind of glitch setting up my account to be tax exempt but customer service communicated with me and were very good. As soon as I placed and order and it still had tax they would reply right away to me emails. We did not fix the problem but the customer service made me feel like they would make it right. The order came through a few months later and they have gotten back to me with the credit.
Fast delivery, goods in good condition
Fast delivery and well-packed box
Terrible ordering and delivery: I placed an order in may, where I specifically asked for the expected lead time and updates upon any changes. The lead time was indicated to be 4 weeks, and I was promised updates in case anything changed. I did not receive any updates while the order still did not come in. I have sent multiple emails which were not responded to. Halfway September (4 months, not weeks, later) I finally received an email saying the order would be shipped. Since we were depending on the order to perform experiments and any indications of updated delivery times were lacking, our planning was completely ruined by the bad communication from Oxford. 0/5, will not order here again.
It was really nice, overall. Good to see that you are so involved in process research. In some presentations I would push more for explaining the physics and mechanics of a technique instead of the advantages. For intsance saying "ICP-RIE gives you more homogeneous films" is not good enough. I (and many there) would like to understand why is that, which can only be understood if one explains what happens at molecular level with each one of the techinques. Also, it would be better if you don't make changes in the schedule to accomodate only a minority of of people who leave early (I also leaved early but due to the change in schedule I missed some presentatiuon interesting for me). But as said, great work in general! :)
Customer service is excellent. I work at a University and I was kept informed every step of the way in figuring out how to place an order using a purchase order with net 30 days term.
It was payment for the Workshop. Unfortunately it was necessary to fill the whole form which is normally used for ordering of some equipment. That means, several not needed parts in the form, strange appearance: transportation costs (even it was just Workshop participation fee!). Later appeared taxes. I guess normally there are no additional taxes for the participation fee... Finally it was solved. But again, some later arrived the invoice telling what I need to pay! (good thayt I notices thatthere in one field was mentioned that payment done by credit card...
My experience was all good. I needed to sign up for tax exempt for my company and added it to my profile turned in needed documentation received confirmation and placed my tax exempt order. Thank you for the great service
