, , , US
Great customer service!
Ordered 2 umbrellas during labor day sale. The Lean and The Swilt in Ivory White. After ordering and getting confirmation, they indicated the color selected was out of stock. Even got confirmation the lean had shipped but it wasn't true... the color wont be in for another 2-3 months and we wont be able to wait that long and now miss out on the sale price.
Super fast delivery. Delivered as promised. Lovely and sturdy umbrella. Would buy again.
My experience with Midtown is one thats very welcome in todays world. I had a size issue on my replacement canopy, I called them, they couldn't resolve my issue from there current stock...so they immediately refunded me my full purchase price, no hassle at all. I will definitely use them another time, great customer service. Thank you Kevin Hunter, Arizona.
Very nice umbrella. Seems very durable!
Best costumer service ever!
I love my new Grande Round umbrella! I am amazed at how much cooler it is sitting underneath it. I love how I can shift it around as needed to block the sun. I am a very happy customer.
Upgraded umbrella when out of stock on the one ordered at no extra charge. Called to explain. Very professional and eager to please customers!
Bogus shipping time frame. Said 3-5 day arrival. Delay after delay. Ordered 8/27 and now won’t arrive until 9/8. Very disappointing
Superior quality. No problems so far. Shipping was done by UPS but still arrived promptly.
Description wasn’t true and waiting for return labels
I wanted to buy spare parts for an umbrella damaged in a storm. My rep shipped them free of charge. Awesome!
We are in FL, and it's been too brutally hot to even think about sitting outdoors, then there was Idalia, but we have finally been able to spend some cooler mornings and evenings sitting on our deck enjoying our lovely Midtown umbrella. Great quality, and we are very pleased with it!
Beautiful umbrella. Very easy to open with the crank. The lighting was better than expected. Just bright enough without being too bright. Arrived early. Very pleased.
The umbrellas arrived in great condition, the color is great. Let's hope there are no problems going forward, but they appear to be sturdy and well-made.
Prompt delivery. But screws were left out of first replacement parts! When I told that that, they sent them out immediately
Great customer service and very fair pricing
Exceptional, over the top customer service!
I put credit card down as order requested it. Got email you received my order but No details on availability or delivery.
Shipped quickly…pleased with quality…looks great and covers a large area on my deck…bought the 10 ft in navy stripe!
