Company Details

Super quick service from this company

Just received my tile samples and they looking marvellous!

I was more than pleased with the tiles as they were just what I was looking for and very reasonably priced and great quality. I placed my order on the 18/02/25 and did not receive full order until 05/03/25 (due to being in NI) and it came in 3 separate deliveries, tracking was not always accurate and I had to continually ring to enquire however Chris was helpful. just be aware that delivery may not be what is advertised - 4 stars for length of delivery

I am obsessed with my new tiles! Our bathrooms has completely transformed i cant get enough of it.

Great marble effect tiles used them next to a victorian fireplace very happy with the outcome

I have purchased a few times from Luxury tiles and i wouldn't go anywhere else!

If you're in the UK and seeking handmade mosaic tiles that combine quality with style, I wholeheartedly recommend Luxury Tiles.

I recently experienced the pleasure of working with Luxury Tiles, and I can't express how exceptional my experience was from start to close.

I am having a similar experience to the last reviewer. I ordered tiles which the website claims are usually delivered next day. A week later they had not arrived and I had not had any of the usual updates from the couriers. I contacted the company and was told they had been sent the day before. Four or five days later, I enquired again by email and got an email reply saying they were awaiting stock from their supplier, to which I naturally replied that they previously told me they had been despatched, to which they then replied that they had indeed been dispatched as stated, and that the last message was a typo! Another week on, I still have no tiles, no contact from couriers, and can not contact anyone to get any information by phone. I suppose I will have to contact my credit card company to initiate a chargeback but this is totally unacceptable and disappointing customer service.

The delivery of tiles was delayed; what was meant to be 'express 1-2 days delivery' took 1 week. Initially, communication with Luxury Tiles was difficult, as calls went unanswered. However, once I reached Alex, he was helpful and responsive, and the tiles were ultimately delivered on the day he promised.

First class service from a brilliant company. Tiles excellent, sadly courier damaged a few, but Chris promptly had theme replaced for me. so nice to experience good customer service. Thank you.

This is the most incredible experience I have ever had with luxury tiles in London and I would definitely recommend this service to my friends.

I had a great experience from my telephone enquiry to having my tiles delivered, I would definitely recommend my future home improvements to LUXURY TILES UK.

This is a second review. Not only didn't I receive the samples I ordered, but I've been charged 3 times the delivery for one order of 3 samples.. contacted luxury tiles to query and been told I will get a refund. This was a week ago. No refund received.

So disappointed - what is advertised and what has been received are completely different tiles. The tiles we wanted and ordered we have found out have been discontinued but still they are being advertised on this website. The tiles received are a different colour - cheaper tile than ordered and paid for. None responsive to emails and telephone calls. I will be contacting Trading Standards as they should not be in business.

I didn't even get to the sample stage... Having paid £4.45 for delivery, I received anything but the three samples have ordered. After many attempts to speak the the sales team, eventually I could explain what was wrong, being promised to receive the right samples the following day. This should have been confirmed by email. If luxury tiles isn't able to send the right samples or address the issue. I certainly won't buy anything from them... What a disgrace

Outstanding customer service and Product looks great

I’m giving this company a 5* review, not because everything went swimmingly, but because they were very responsive and provided excellent customer service. Ordered on the 6th December, order dispatched on the 12th. On the 17th I rang them as there had been no update. I spoke to a nice man named Chris who sent me the tracking number, and also rang me later to inform me of the expected delivery date as well. The tiles arrived a day later. Unfortunately, a few were broken and so I re-contacted the company. And I received another box 2 days later! The tiles themselves are wonderful quality, they are self-adhesive but made of marble and are very difficult to remove once stuck (seeing as I had to do so after a couple of mistakes!) I would definitely order again, but expect to wait some time for your tiles. Mine were well worth the wait though!

Website advised 1-2 days delivery. Called company after 3 days as tiles had not been delivered, informed that they are out of stock and new batch being delivered to them the next Monday. Called again on the Monday to be advised that the delivery was 'delayed' and they had no idea when the tiles would arrive that week and couldn't give me an indication of delivery date. I had to cancel the order which has delayed fitting tiles to bathroom floor with builder. Website is not honest about delivery times and you have to do all the chasing so customer service poor.

I spoken with Adriana who is extremely professional and a joy to communicate with. The entire process was high standard and smooth. My sample has arrived in time, Adriana phoned me ensure i am happy with our sample and offered her help with placing the order. The quality of a tile was 10/10.