15 Bedford Street, WC2E 9HE, London, GB
Get the internet you deserve! Think all internet is the same? Think again. At Lit Fibre we believe in doing things properly, from the speed and reliability of our internet to our Customer Support team. We're bringing ultrafast full-fibre broadband to towns and communities throughout the UK, with symmetrical download and upload speeds and packages to suit every household. Plus, no mid-contract price hikes. Ever! It's time to wave goodbye to slow speeds and buffering and say hello to internet done properly. Get Lit Fibre
OK, I have been with Lit Fibre just over a year now. I can honestly say I have never regretted my decision. Constantly fast broadband speed, a static IP address (extra), very reliable wifi and a customer and technical service team I know I can rely on if I need them.
Iro was incredibly helpful when dealing with our connection issues, and even though he warned his investigation might take a few hours, all problems were solved within 30minutes. I wish I’d phoned sooner!!
Very helpful on the phone, offered good new contract no problem.
Fast response and fixing issues even at 8pm at night
Iro was excellent. Helped me resolve my issue with in minutes. Top service from this advisor
Prompt service
Really positive call with Iro at Lit. It felt like a personalised call with an experienced technician (as opposed to a checklist) with a creative approach to finding a solution, all very clearly explained and the option to follow up to make sure the issue was fully resolved.
Ito was very helpful
Great experience with Lit, customer service was very communicative every step of the way (thanks Ross). Small hiccup with booking the install but it was resolved quickly and efficiently. Install went smoothly, professional team and installed exactly where I wanted the socket, and speed has been rock solid since we started. Would recommend - Only thing I would ask for is for you to offer 3gbps!
Fantastic advice, very thoughtful and caring.
Has been quite good with customer service and after sale service. Iro from customer service team, who I discussed with recently was really good to find a suitable solution and solve my concerns on first contact.
My broadband was installed on Friday, but it's now Monday and I am still not connected. I have rung customer service multiple times who are mostly useless and just leave you with long silences when you are left wondering if they are actually doing anything. I find if you hang up and call back a few times you finally get through to someone dynamic. Very disappointed to have received no apology or timescale for connection despite several calls to them. Since I don't have a connection yet I cannot comment on the actual speeds, stability, etc. It's not looking good so far though, and I'm wishing I had gone elsewhere instead.
Personal call and regular contact with the same person so no need to keep on re-explaining the situation
Great experience. Kind people, understandable and cooperative.
We have been with Lit for 18 months and have come to the end of our contract. Our offers to stay with Lit were actually competitive offers - usually with other providers, you just get non-competitive offers as it’s common for people to stick just out of simplicity. It was £1 extra a month for us to double our download speeds! I did have to phone to get this, however the whole call took less than 3mins! Really great provider and can’t fault them since we joined!
Friendly and helpful customer service. Quick and accurate.
Extremely happy with the great customer service I received from Iro, he was very helpful and resolved our problem, went above and beyond to help us 🤩
Lit was the first fastest internet in my area, great customer service, good renewal prices.
No fuss resolution to my query. Iro was helpful and sent me an email as promised.
Phone response very quick only 2 options. Rick answered straight away and resolved my questions. First class service and I fully recommend Lit Fibre.
