71-75 Shelton Street, WC2H 9JQ, London, GB
Since our establishment in 2007, Kub Direct has become well known for its range of quality nursing chairs, cots, baby mattresses, and toys that are sold directly to you at wholesale prices. Over 100,000 happy customers later we have cemented our reputation for providing safe and reliable products and great customer service. We understand that having a baby can be an overwhelming experience, but we are here to put your mind at ease and make the process of finding the right products for you and your baby as stress-free as possible.
Lovely, Comfy rocking chair . Delivered quickly after ordering.
Payment was super easy, delivery was very reasonably priced and fast. Absolutely adore the chair, me and my daughter fight over it regularly!
I still haven’t received my cushions, apparently they have been returned to the company!
Very good listen to your problems, And works hard to solve it.
Great chair very comfortable. Good value for money.
I contacted Kub as I needed a replacement cushion for my mums rocking chair. They couldn't have been more helpful, went above and beyond my request to ensure mum got the best service possible. A special mention to Emma, she is so helpful, kind and kept in contact throughout the whole process. Fantastic customer service from a fantastic company.
The product is great, however, The website clearly had at the top a countdown timer for the sale and the chair was offered with a good discount. Due to the countdown timer myself and my wife felt hurried into making the purchase before the timer ran out. When checking the order status the following morning I was shocked to see the chair at a further reduced rate. I contacted customer service who have refunded the difference. The money is not the issue, it is the pressure of the countdown provided to encourage the decision to be made by a set deadline. I wouldn't expect the product to then be cheaper than the sale price hours later.
Super fast delivery. It’s still In the box though waiting for the nursery to be decorated
Order went through well. Box arrived damaged and some of the paintwork was chipped on the armchair. Other than this it is a nice chair and easy to put together but the handle part has about 5 chips in it so we like a replacement if possible for this part. Would be better if you could select a day of delivery as no idea what day it is arriving and a big item that can’t be left with a neighbour. Did offer a try again in 24hrs or 48hrs which luckily worked for me as I am off on a Thursday but if I worked 5 days it would have been sent back.
Very pleased with the tuff tray I bought for grandchildren. They'll love it.
Great chair, very sturdy and comfortable. It was also very easy to assemble. Fast delivery too!
I recently received a chatsworth glider with stool as a present and after unpacking the chair, we misplaced the fittings pack. I emailed kub on the 30th December and the next day got a response with a date that a pack will be sent to me free of charge. They were speedy, polite and sympathetic to the situation and made my partner extremely happy in the process. We will definitely be buy other furniture from this company in the future. Thank you again cane family.
Not tested item out yet but delivery was quick.
Great quality product and much cheaper than through non direct companies. Can’t wait for babe to arrive now!
good quality products and very friendly & helpful customer service
Great product and speedy delivery
Overall, I am very happy with the chair - very high quality. Delivery was also fast. However, the color of the chair was different from the one shown in the photo. In real life, the chair is more brown than soft pink. But I am not complaining, because the brown color also looks very good.
I love the chair, and it was really easy to assemble. Although it took a little time to arrive at my remote location, the driver was cheery and helpful.
Ordered a chair for our first baby, kept receiving packages with missing parts over several months. Company offered a partial refund now are completely ignoring us again. They ignore your emails and calls for weeks - do NOT order through this company the customer service is terrible and the amount we’ve had to fight to get the correct item im starting to believe it’s a scam organisation. Reviews on Facebook are similar so beware.
I was anxious as you have taken ages before you delivered. Nearly didn't get to me in time !!!! Very slow to deliver wrong address sat in stationaryon the lorry for 3 days !!! I live in Penarth no where near Newport which is apparently the address which your driver tried to deliver to. No such address. No notification of when you were delivering plus driver just dumped the nursing chair and stool in the hallway. The driver did not knock my door or put a card in the door to say he had delivered. May I suggest that you have a contact numbers for all your drivers so that you can update information if required.
