, , LIverpool, GB
Yet to receive my item, told my item is out of stock, contacted about having an alternative item multiple times and still no response or resolution or item. Without my money, no item, and when I try to ring the customer service line it doesn’t connect, no response via email even though I’ve sent multiple emails. I understand things can be busy but I really want this resolved as my original item is unavailable and I’m without both an item and my money, at this given time would definitely not recommend
I have used J P opticians a number of times now, most recently I picked the pair of sunglasses I wanted in the airport and then got them £160 cheaper at JP. Fantastic value, great service would 100% recommend
Where do I start, I’ve been using Jp opticians for many years now, and always a top service, loads of designer glasses very helpful people, superfast delivery also I’ve never had any problems using these guys. 100% recommend to anyone Thanks again
Very helpful their customer service is excellent and do everything they can to help you. The prescription given to me by my opticians was wrong, but JP Opticians without hesitation told me to return my glasses and they would replace the lens ,this was not their fault but they kindly did it for me. So I am happy to recommend this company to anyone.
Always use J.P. Opticians and have always received excellent service both before and after buying glasses from them. They have an excellent range at really good prices and the delivery times have always been very quick. More than happy to recommend to anyone
Advertises as delivered in 10-14 working days but 14 working days in (nearly 3 weeks later) and I still haven't received. Having to chase constantly to get any answers, can't tell me where my order even is despite leaving Italy to reach them on the 7th, as they use DPD which 'can't be tracked until delivery'. Not worth the cost saving when the service is so bad. AVOID.
Ordered a reglaze for some sunglasses, great communication from the team. Was a slight issue where when I received the lenses they were green - this was due to a bit of a misunderstanding in communication on both ends, where the tints I requested looked different when i asked for a picture, compared to what I received, as they were on a white background. Anyway, no problem for the team at JP, sent me a return Label for Royal Mail 48, dropped off at post office, they even offered to collect but I dropped off, and revived back with the correct lenses within 10 days. Thanks
At this point I have been waiting more than 2 weeks for my sunglasses. They still haven't arrived. I made the mistake of ordering from this company because their prices are better than other online retailers who are selling the same glasses I want. I forgot I had this same issue with them last time. No one ever answers the phone and there are never any order updates sent via email. Poor customer service and delivery time. I will have to cancel this order if it does not arrive in the next 2 days. I definitely wont order again or recommend this company.
Brilliant service, timescale and price. Never ordered online before but they made the process very easy and they are very helpful and knowledgeable too. Thank you. Wouldn’t hesitate to buy again.
I was delighted with my finished glasses from JP. The service was excellent, they arrived pretty quickly and conveniently. Very good quality. Overall satisfaction, good range of services and products, reasonably priced.
I've received my Ray-Ban RB 3025 AVIATOR sunglass on time as mentioned in email while booking. The best part is when I opened the pack,It was AWESOME as it looks and genuine product by brand. Highly recommended for those who are looking for genuine product on a fair price deal. Thank you J.P opticians !
Ordered Reyban sunglasses - easy to order and pay. Receipt email immediately. Order to be delivered between 7 - 10 days. Received email from Royal Mail on day 8 and delivered on day 9 between 10am - 2pm. What we ordered, was delivered and at a very competitive price compared to Amz or JL. Excellent service from JPOpticians.
I ordered a pair of Tom Ford glasses with reading lenses via their website but I unfortunately requested the wrong type of lenses. I emailed to request a price for the glasses to be returned and the lenses changed to distance lenses, I was surprised but extremely happy to receive an email stating they would replace the lenses for free, I just need to pay the shipping costs for each way. Great service, fast delivery, customer service is 10/10, all in all just a brilliant optician's to deal with. I would highly recommend and I'd definitely purchase from them again.
J.P. Opticians are a great company, I have used them for several years for both my glasses and my sunglasses. They have a great choice of top brands at competitive prices and their delivery is great. I have zero complaints and will continue to use them. I cannot recommend highly enough.
I couldn’t be happier with this company. Over the years I purchased 3 frames from them and all have been excellent quality and exquisite! I still have them all and still in great condition but they keep such nice frames I can’t resist buying new ones. The quality of the lenses they use is superb too, and far superior to others I had in the past from various providers. They answered all my questions and kept me informed on the progress of my order. Shipping was free and very prompt! Overall I am a very satisfied customer that has just received their brand new pair of glasses and I am thrilled! I will most certainly be returning!
Great service , updates on delivery and most importantly the price of the Raybans I picked the Rayban sunglasses I wanted in the duty free as we prepared to depart from Croatia. The duty free price was 140 euro. I was about to buy them then heard my flight was delayed. So I held off the purchase and did some research. I’m glad I did. I saved over £50. Many thanks JP Opticians ! Great trustworthy company.
What a service!..perfect delivery,Great value for money,it's just I don't have enough!!! I'd love the Variofocal lens's,that tint to green,(automatic with sun)and laser etched Ray Ban.£400. Sadly,my pay £400 But.. Boots opticians have a free trial on contact lenses..free, teaching included, taking them off, putting them in.and so...we shall see if the Olympians Ray bands sunglasses+contact lenses=safer cycling in the rain... trust me..I'm blind in the rain, freezing fog,and on a skittish electric Brompton.We ll see .but the sunnies.. excellent proper Capt Ron.beach wear.
Second time I have bought a pair of prescription Hugo Boss glasses from JP Opticians. Ordered online on 16/11 - glasses delivered on 29/11. Amazing turnaround time given the Black Friday sales period. (Note that I ordered the day before the Black Friday sale but after being emailed a discount code the very next day - I emailed the company and they applied the Black Friday code to my order retrospectively!!) The glasses are perfect and as I paid extra for some Zeiss premium lenses - they are a real upgrade on my current glasses. Fantastic service and will definitely use JP Opticians again in the future.
Great service and shipping experience. The only thing I’d suggest could eh improved would be the shipping time, which in this case was over a week. Otherwise I’d highly recommend
Really pleased with this company. First order of sunglasses weren't to my taste and were returned without any fuss at all and the new order arrived a week or so later. A friendly, efficient service and excellent value for money. Thank you, JP.
