Company Details

Cancelled my order without even notifying me. Still waiting on refund. Zero Customer service. Wish I had looked at reviews first. Not even worth the one star

I purchased an In the Swim solar pool cover for my pool 16x32 for $189.95 +tax on 12-21-22. The cover has a 7-year prorated warranty. The cover began falling apart a few months back and pieces were getting in the pool and thus in the filter etc. It was causing a mess so I took to the county trash center. I found the warranty sheet which showed full replacent the first 2 years thus I am due a free replacement. I contacted In the Swim and was told that I had to have photos of the defective cover. It's gone so no photo. So they said no replacement and order another. No thanks. Warranty useless. Doesn't say you have to have photo. I've bought several of these covers over the years but this was the most inferior one ever and the company that sold it is not to trusted. Oh it was an Amazon order so they dropped the ball too.

Purchased and ultimate 3000 pool cover last year. Worked fine. Put it on this year and it leaks. No obvious tears or rips. Must be seam malfunction. Followed the instructions on filing a warranty claim sent pictures as requested and they denied my claim saying it appears it is a tear. It is not a tear it is a product malfunction at the seam. No way anyone can tell From cellular phone pics that are emailed. Very unprofessional of the company and I’m Out almost 500 dollars on a cover only used one year that has a five year warranty. Unreal. Do not buy this cover or anything from In the swim because they don’t back their products.

DO NOT BUY FROM THIS COMPANY I thought buying a bulky item like a diving board from amazon was a great idea due to the shipping. However the board arrived past the original delivery date (missing Labor Day weekend which we specifically bought it for) and it was damaged. The company then accused me of lying about the damage.

Do not buy from them ! Sent me a used broken $300 gas valve. Return policy is awful!! Out $300.

Horrible.. ordered product 1 month ago .. showed available.. then immediately notified that it is backordered.. 1 month later, still backordered.. called and got refund.. f@ck them

8 year warranty solar cover not covered because they said it was from the chemicals I thought chemicals were standard in pools

Ordered a booster pump and in getting it ready to install it I noticed the top portion of the volute(part that bolts into the front of the pump) had cracked off in shipping. I looked inside the box and there it was the piece that that cracked off. They initially told me that since I opened the box and tried to install it - the first lie, they would not warranty it. So began a two week odyssey trying to get them to resolve it. I told the guy I don't need a whole new pump just send me the volute($60 part) and I'll be good to go. I had to send pictures and they had to file a case# to it. Finally after 2 weeks going around and around the volute showed up. So... what should have been handled in 1 day took over 2 weeks and a few hours of my time dealing with this petty stuff. I'm surprised this company is actually still in business.

This cover lasted just one season of 3 months. The seams have separated, the bubbles are falling apart into many tiny pieces floating throughout the pool making it such fun to vacuum each day. I contacted this horrible company called (In The Swim) who does not honor their warranty. Their only option is for me to purchase another cover for them at a discount. Really, they expect scammed clients to buy a useless cover again that lasts only one season? I could go on writing a novel with the experience of working with this company, but I’ll spare you the time. Just do yourself a favor and do not purchase anything from In The Swim!

I bought 55lbs of Aqua shock from them. My pool was new water been in pool for a few weeks and was very pretty. I used this shock for maintenance purposes only. My pool now looks like milk . I am emptying pool going to have to refill which wil make twice in one month. The powdered looking stuff has settled to bottom water clear no way to get it out but to completely empty pool. Very disgusted I have owned pools for many years and never experienced anything like this. I have still not got a response from them. I paid for 55lbs and used a few cups of this crap which ruined my water. If anyone would like pictures of this product or what it dose to your water let me know. I would be happy to share. I will not trust this company or anything they sell again.

They work through Walmart which I will never use again either due to this experience. I ordered a Pentair TA60D sand filter system I needed ASAP. They said they would get it to me in 2 days. Great, right, no they sent the wrong package it was a large box of some play set. So my pool is sitting without a filter in 108 degrees and I make a call first to Walmart, they won't do nothing they say it's In The Swims fault and to contact them. So, I do on the next day Monday and what I got was one of the most rudest customer service people ever, and after all the rudeness her final comment was this is walmart’s problem go to them. Not, what can we do to make it right or will send fedex back to pick it up and send the right item back out. No, she just rudely blew me off, one of their now former customers. Just a word of caution do not buy anything from this company they have no integrity, and you'll probably get the wrong thing, or worse yet get ripped off.

I wish I would have read the reviews of the company sending me the items. Absolutely horrible experience from start to finish. A $2000 heater came damaged beyond repair. Called more than once to get it sent back. No one will send me a email with confirmation of the freight company. And they even asked me to shrink wrap the open package. Are you kidding me. There is no way I can trust or believe this company. Even if it cost more go somewhere worse

I have bought items from in the swim and Leslie's pool supplies. My last purchase will definitely be my LAST. The items were sent to the WRONG address to start with. Thank God the woman tracked me down to see that I received my items because she didn't have to. My solar cover was damaged. The one seam was missed completely. When I called, they wanted pictures so I sent them. AJAY said I didn't live near a store and had no way of returning it they would refund my money. I waited and never received a refund, so I called. Well, they want to do a pick-up which would be fine, but I must provide a box for it which I don't have and it would cost me more money to buy a box that I am not willing to do. Try putting a solar cover in a box after it is taken out. This company is a MAJOR joke.

I bought a house with a neglected pool and have numerous things to order... I purchased a couple from "In The Swim". Well, they do not stand behind their items, so I will certainly not order from them again.

Received a mailer from In the Swim offering 25% off and free shipping, valid from 4/19/24- 4/31/24. Tried ordering product online several times and would not accept promo code so I phoned customer service. I spoke with a representative who asked me for the product number and discount amount. Once she took my order information, she told me the discount amount would display in "about 20 minutes," which I thought was odd, but so be it. When I asked her for a total she quoted me the discounted price plus shipping. When I informed her (again) that shipping was included, she told me that free shipping had expired. When I informed her (again) that this was not the case and she could direct me to her supervisor, she said she would manually apply the shipping discount. Today, when I saw the product shipped, not only was $9.99 shipping charge, but the 25% ($17.49) discount was never applied. Filling orders correctly is certainly not rocket science, but for a company like In the Swim, it seems to be.

Something has happened to this Company. Not the same.They false advertise and do not stand behind their products or their manufacturer warranties. I purchased a pool winter cover Sept 2022 that came with a 15 YEAR WARRANTY. This is only 2nd summer of use. Upon receiving we noticed the cover was much thinner than previous covers. During 1st year of use got small tears and this year worse .2 holes so bad had to be taped until we uncover for summer however this pool cover is rotten all over. Last straw is when my lil pup 8 lbs stepped off edge and The cover tore in another huge place. Customer service Eric has different reason each email or call on why they will not honor. Has used every excuse to not cover this cover. 1st excuse that warranty does not cover because it was animal damage. *Not I'm sorry your dog almost drowned because of your poor cover quality), then next excuse when showing other holes was something dropped on it. 3rd excuse was act if nature? Then when calling in to talk to someone else this same guy then told other rep it was because water was on cover? No water on cover? the best the said they could do was offer me 15% off a new one. Your company treats repeat customers like this? I totally feel like your quality is poor on this cover and customer service is all about wasting customers time when warranty was never going to be honored. This cover lasted less than one season.

The sent me by mail a coupon of 25%off your entire purchase and you try using it the whole website is 15%off and you can't use the 25%off coupon. It is a scam

Dont dont dont buy from them : ordered 2 items ...they send one and charged for 2 ...now im working on getting my money back

Warranty is meaningless, Avoid this company.

2nd time I ordered clorine tabs a week went by did not receive it called and the told me there was "no movement " on shipping. Thier warehouse is in Orlando I live in Tampa customer service said they could reship it 7 to 10 days. I said if you cannot provide a service state that upon ordering. No refund me oh 7 days to get my money back. This company has major issues and the big one is customer service its horrible. Never going to order anything again