, 94112, San Francisco, US
Hiboy was founded in 2014, offering affordable electric bikes and scooters for both adults and kids. Our best-selling models for adults include the Hiboy S2 Electric Scooter, Hiboy S2 Pro Electric Scooter, and Hiboy P6 Electric Bike. For kids, our top sellers are the Hiboy BK1 Electric Balance Bike and the Hiboy DK1 Electric Dirt Bike. At Hiboy, we aim to create little joy in little journey.
Elvira from the support team was very helpful and responded quickly. She sent the S1R plus battery to Australia without any issues and helped me get the lowest shipping cost. I highly recommend purchasing the Hi-Boy scooter.
The customer service has been fantastic! I had to get a couple replacement parts and the service support has been outstanding.
I purchased a hiboy max proof the internet. It was shipped promptly and arrived in a sturdy box and in good condition. My scooter was easily put together and the instructions were very easy to follow. Everything worked perfectly except for the bell. The mechanism broke. I contacted the company through email and they sent me a new lever assembly. I switched it out and it works perfectly. The scooter is very easy and fun to ride.
Love this e-scooter! It's amazing for the price and has a few other little extras that you would usually find on more expensive scooters. For example it's foldable has an regenerative break etc. But overall has been amazing just a few little problems with the app but costumer service was great gave me step to step instructions on how to fix it. And the ridding experience was amazing! Would 100% recommend! Great company amazing scooters! Thank you hiboy!!
Great communication via email. The product we ordered was shipped quickly and Hiboy maintained communication to make sure the item was delivered and received.
Awesome product. Very great and helpful customer service. Prompt response.
Scooter had issues, but the support team delivered everything within a zap. Would recommend over segway, their prices are scams.
The price for the p6 is a steal. Honestly they could charge more for what we get. I've put over a thousand miles on the bike with only one upgrade. See the bike is too good for the breaks but that's a cheap and fast upgrade. Very pleased
Great customer service through the email, don't bother calling you won't get anywhere as far as parts go. I order a controller and handle, received just the controller called the customer service number they told me the part I ordered doesn't come with the handle even though in the description it says it does. I contacted via email and was helped promptly and the handle was sent out pretty quickly. Not sure why it wasn't sent correctly the first time but I wasn't charged any extra money. My son's bike is all back together and up and ready for him to ride. Overall, I am happy with the bike and the products.
Well it all started when my grandsons titan stopped running. Not being able to find a dealer close by I figured I'd give it a shot at fixing it. Thanks to Elsa who helped find the problem, and help with ordering the right parts. Battery, controller, and display. They came pretty quick but after looking at the controller I had no idea. Emailed Elsa again and she sent a picture and a lot of support that I could fix it. A few emails later it was up and running again, and grandson thought it was Christmas morning. I have to give Elsa 5 stars, she was most helpful. Thanks for all the help. Gary 118586
LOVE THIS COMPANY!.....LOST MY CHARGER...NP...SENT A NEW ONE.... FREE OF CHARGE!!!!!!
The scoter has a lot of power and it is easy to manage.
Great customer service and staff will go out of their way to make sure their customer is taking care of
Received KS4 Pro today, it is not working.
I did reach out to hiboy for a Titan pro. I have bad experiences with tech support but they exceed my expectations friendly, easy to to work with. I even have an issue with my package (bad carrier) they send me a new part at no extra charge right away very happy. Thank You.
Was very excited as this is the first higher end scooter purchase for me. Recieved my S2 Pro refurbished in great time after order and packaged well for the cross country trip. Easy assembly and my daughter was up and running in about 10 minutes. She loves this scooter, high quality and super fast and easy to operate. That was 10 months ago, but recently we had an issue with the scooter breaking. I contacted Hiboy support team who had a prompt reply and solution and offered a quick replacement after I returned mine. without a proper box/protection to return it Hiboy agreed to send me my replacement and I returned the broken scooter to Hiboy in the same delivery packaging. Daughter is back up enjoying her S2 scooter again. Awesome customer service from Elsa and the support team. You have a Hiboy customer for life
I actually WON these bikes! I own 2 Hiboy P6 Fat Tire EBikes. They are super fun to ride and my husband and I are having a great time on them. When we first received them, one of them was not working. Hiboy Support verified my order number and immediately shipped my replacement part at no cost to my home. I appreciated their quick responses and fast resolution to my issue. Now we are off to Colorado with our new bikes!
Hiboy is the best scooter brand my broke down I reached out to them they got me a new one
Amber was very helpful with getting me a Hiboy Max Pro for my wife. Highly recommend!
hiboy support was helpful and responsive! They returned our emails within 24hours, provided videos for repairs and sent parts at no cost after troubleshooting with us.
