Company Details

The company has an excellent and responsive customer service team. When my previous Hiboy P7 bike was stolen, I ordered a new one, and their team went above and beyond by providing me with a free bike lock to help prevent this from happening again. Additionally, they did everything possible to ensure I received my new bike within two days, understanding how important it is to me as my main commuter vehicle. As for the bike itself, it’s fantastic, and I’m really happy I could purchase it again.

The scooter is of great quality. Very sturdy and comfortable. I had a small issue which turned out to be not an issue in the end and got resolved thanks to the fast and knowledgeable customer representatives.

I have been using the Hiboy S2 Max for a while, and it has been a great experience. The scooter is smooth, fast, and has a long battery life, which makes it perfect for commuting. The build quality feels strong and reliable. The suspension helps on rough roads, and the brakes are responsive. The app is also a nice touch, allowing me to track speed and battery easily. One small issue is that the scooter is a bit heavy to carry, but that’s expected for a powerful model like this. Overall, I highly recommend it for anyone looking for a solid electric scooter!

I needed a part sent to an unusual mailing address ('call service') and it was rejected by the shipping store one time and didn't arrive the second time. Hiboy customer service continued working with me and the part finally arrived when I switched to a conventional mailing address. As others have noted, it's a fairly slow process, 3 weeks from request to receiving part, and you won't necessarily get a tracking number before the part arrives, but customer service will stay right there with you trying to resolve the problem.

A really good company I live my ve1 pro and their Customer Service is amazing as well and very knowledgeable and attentive

I got bike with minor assembly went well o. Second ride out the chain slipped off and caused some damage contacted hiboy they immediately got back to me with some pic I sent they are sending me the part very happy with the response prompt emails thanks I would buy another.

Bought a highboy p7. Put it all together. No problems. Plug battery in the charger doesn't work. Contact the company. They want me to jump through hoops. Just to tell me the battery charger is not working. I'm going to try to sell my bike locally and buy a different brand. Not satisfied at all after having a good look at the bike, I noticed the front cable is threaded between the forks. Very dangerous

Great fun scooters great product drive smooth show up with flat time but they took care of me right away would buy another

It took some time but they came through in the end and solved my issue to good satisfaction. Happy with the service and would recommend it to anyone.

Scooter is better then expected. Definitely gest bang for your buck by far thank you

Great Service.... This is the 2nd Hiboy I have purchased. The 1st one was unfortunately stolen. I was looking for a refurbished one and I reached out to the call centre. They were super helpful, responded quickly.... It goes without saying if i bought a second scooter that the product is fantastic

Customer service was a great help they supports with all of my issues. They even stayed in touch to make sure every read going great. They are awesome and very helpful. I even told my family about how great they were. Thank you hiboy for all of your support you're great. Highly recommend you thanks for everything

The best scooter and bike you can buy hands down the best

Something was going on with the charging process for my Max Pro Scooter. I was pretty worried, as I use it every day. I reached out to customer support, they responded within a reasonable time and were able to review the issue with engineering, but also provide a solution. They ended up mailing me a new charger and that did the trick. Can't say enough about that. I had another brand of scooter (*ehem* Gotrax) with issues previously, and the outcome of my complaint was handled with apathy with no resolution offered except to wait for when a part became avail, which was TBD.

I use my Max Pro almost daily for an arduous city commute and thus experienced a punctured tire. The Hiboy response team was extremely timely (even during the Chinese new year) and treated with my respect and understanding while shipping me a new tire as well as a back up in case it happens again. They have earned my business commitment.

I ordered the Hiboy X300 on my birthday for my first electric scooter. The scooter came about 4 days later. This scooter is awesome I know this is my first scooter so not alot of experience to go off of but I really like it. It looks sleek but rugged, the ride is very smooth and it is built solid. I initially had some newbie questions about tire pressure and future replacement parts and customer service helped by answering all my questions. So far very pleased with Hiboy.

I’ve been using the Hiboy S2 SE for a while now, and it’s been a fantastic experience overall. The scooter is reliable and offers great performance for the price. What impressed me the most, though, was their excellent customer support. I had an issue with my scooter’s display and battery, and their team was incredibly helpful. They responded quickly, kept me updated throughout the process, and resolved my issue without any hassle. It’s rare to find such good customer service these days. Highly recommend both the product and the company.

We have either lost or broken a couple of parts on our S2 and customer service got replacements to us immediately. Couldn't be happier with the support we have received.

I am absolutely confident in purchasing my two Hiboy scooters. My kids got them on Christmas and we just had one issue with the bell not working. I emailed customer support and they responded within 24 hours and then shipped off my part immediately to my house. I am so satisfied with their support and would highly recommend

My twelve-year-old son received a C1 E-bike for his birthday in October. He loved it and rode it all over the neighborhood with his friends. One day he had an accident coming down a hill. He was ok but the turn limiter rotated out of place causing him not be able to turn right. I contacted Hiboy support. They paid for shipping label to return it. They are now sending a brand new C1 E-Bike. I'm shocked and overjoyed. Their customer service was always courteous and prompt with their replies.