Company Details

after reading the negative reviews on here i was a little sceptical so I made a call as I had a couple of questions about the product I was looking to order.. We run a business and reviews can eith make or break the reputation of companies in a keyboard stroke.. I ordered Tuesday... landed on Wednesday .. Frankie professionally handled my call, answered my questions and processed the order and took credit card on the phone ... received an email half an hour later confirming my order with an invoice.. the items were despatched on courier and landed with me less than 24 hours after i ordered... I don't normally leave reviews but after reading the bad ones on here I thought I'd add my experience to create a little balance.. credit where credit is due 5* service ad would definitely be using again... Albert Marrocco DIOMYX Ltd

Best customer service I’ve ever received!! Had a little problem with my order which was resolved quickly and the customer service was excellent! Will always order from Groomers.

Amazing customer service. Very friendly and helpful team. I will definitely be a repeat customer!

As always amazing service from Groomers online. Cant fault them from general service, friendliness, pricing and always great quality products. From placing orders to receiving, perfect 👌 Love Groomers products and my new table for the salon is stunning and the price was unbelievable! 🐾

Excellent customer service. And very quick delivery. 100% from me

Groomers are a fab supplier 👍 I use their performance and everyday range shampoos in my salon on a regular basis ..the Performance Scissor Shampoo is a particular favourite 😍. They are always happy to answer any questions I have and provide great customer service 😊 and they're products are affordable whilst still being high quality. I can't fault Groomers and will continue to shop with them 👏

Got a long haired cat that needed some grooming attention and I couldn't afford to take to a salon so had a hunt around for things my partner and I could use ourselves at home. Came across groomers Purrfect coat detangling spray and thought we would give it a go. I forgot to add a brush to the order when I placed it so called to see if I could add to avoid extra postage. Spoke to someone called Charlie and he arranged adding the missing brush with no problem at all, saving me money and a telling off from my partner! Arrived sooner than anticipated and works brilliantly. Our fluffball is looking sleeker than ever and he was happy as larry to be brushed and washed as we weren't pulling at his hair. Definitely recommend.

The choice of products is exceptional. Customer Service helped me choose the right products for my needs. Will definitely be returning for all my dog grooming needs. Thank You Groomers

Have good stuff but rip off on postage. Bought a brush and was charged 6.50 for Royal mail small parcel 2nd class when that costs about 2.60.

Have ordered umpteen dog grooming items for my business over the past ten years from groomers-online. Lately, my grooming table needed renewing and so I purchased a replacement table top from them. It’s described as non slip. Two reviews described it as perfect giving it 5 stars. It arrived and I admit it looked nice. I then replaced my old top and got rid of it. The next day, my first doggy of the day, and I then realised the top was about as non slip as a sheet of ice. Pointless returning it, as I needed the top. Since then, had to purchase a proper non slip ‘coin’ style mat at a fraction of the cost of the table top. I’d describe the table top surface as like a hard plastic and absolutely useless for dogs to be groomed on. I then submitted a review on the product, as I was miffed that I’d purchased something as impractical or unfit for purpose and didn’t want any other groomer wasting their money on it. It never appeared. I then emailed groomers-online and got a reply saying she would ensure it’s looked into and get back to me. Nothing. Resubmitted the review and also emailed it to groomers-online. Nothing. I have come to the conclusion that they appear to be selective as regards negative reviews, as I could imagine anyone seeking a replacement top and reading my review, simply wouldn’t purchase it. Considering they are a major supplier of great products and one of the main grooming companies in the UK, is poor.

First time customer.Received new clippers.After first use on very light trim two of the attachment combs broke.Contacted customer services they were not interested.They said they would call me back but didn’t.Their main aim is to get you off the phone.Never again.

First time dealing with this company , very impressed with the friendly, efficient service. I ordered the coat management dog spray and find it to be a super product for grooming my 3 Bearded Collies

Very happy with my order arrived promptly and made short work of matting on clients dogs, also my own older bearded collie still in full coat made his groom much more comfortable and swift 😀

I’m a retired groomer and let me tell you if we had products like these my work would have been so much easier. Everything arrived well packed and on time . I bought it as we adopted a long coat GS his coat was very dry and lots of tufts these products helped him and me . Oh nearly forgot to say I even used it on my ponies manes and tails and it was amazing.

Pleased with my recent order of the new re-released grooming spray which I set to and used immediately on three Bearded Collies The first a bath and blow dry on a good quality full show coat, the spray helped me make short work of the small problem areas of elbows, feet etc The second a frail elderly dog with a sparse coat, matted in places I groomed him using the spray under the dryer particularly the matted areas, he has a typical old dog attitude to grooming so liberal use of the spray kept the groom speedy and painless The third Bearded Collie was not dirty enough to qualify for a bath but her coat is very thick like many spayed girls. I groomed her with the spray and the end result made her look just as good as if she had received a shampoo I will continue to work with various dogs and their coats as this is only a small selection, but so far it's looking like a very useful addition to my grooming equipment

I received my order so quickly after amazing communication from the customer service team. The quality of what I received is fantastic! I will- no doubt, be ordering from Groomers again! Can’t fault them! Thank you!

Customer service was brilliant, Ella kept in touch and answered all my questions. Will definitely be my go to groomer supplier.

Rubbish Customer Service. Bought a Xpower stand dryer October 2022 and the casters have broken and to be honest they are not fit for purpose. I have emailed groomers online and telephoned 6 times with no answer left a message still no contact. So I am left dragging my £500 stand dryer around my studio due to defective not fit for purpose casters and Groomers online ignoring me.

I would like to share a very horrible experience i had with GROOMERS ONLINE! I have ordered a mini clippers heiniger. Came in a box without snap on comp as its specified on they web site (its should be included). Second issue happened next day, when the button stuck and blade which is obviosly brand new did not cut any hair. Item has been send however they didnt solve the problem with a blade neither didnt give me missing snap on comb. Next week i sent item again, and again, they just keep saying trimmer checked and it works but refusing not to solve the actual issue with a blade itself. I have spend all my free time of my work to contact GROOMER ONLINE and found costumer service extremely RUDE. IMPOLITE and not being helpful at all. By kept saying me we call back they never did. Dont wanna do any replacement or refund knowing that the item is faulty just ignoring me. GROOMERS ONLINE 3 times asked me to send clipper and problem still persist. WELL DESERVED ONE STAR !!! USELESS STAFF, TOTTAL MESS, NO HELP, NO RESPECT TO PEOPLE. 100% not recommending to shop anyone there. SCAMMERS !!!

Terrible experience. Purchased a grooming brush and it arrived with bent and broken pins. Returned for a refund but they didn’t reimburse the delivery charge. Total radio silence from customer services and accounts; not even an acknowledgment. Rubbish quality control and even worse customer service, stay well clear.