Company Details

Unable to get a response. I need to settle my account and organise post to be sent on to me. I have been re asked for ID documents as they note now almost after a year!! However I have sent them the email that shows when it was completed. I did supply them at the start, and they do not even activate you’re account until this is done, so it makes me very uncomfortable to send them again especially when I am just trying to close my account. You can go days without any response. Which has been a reoccurring theme throughout. Currently I’m awaiting a response to 4 emails.

Spot on courteous prompt and very knowledgable. Qouldnt go anywhere else tbh.

This company is a great idea in principle but they fail miserably. I was invoiced for 2 items on the 7th and 9th of April. The second one arrived. The first did not. I was then told on the 20th of May that something else had arrived. They posted it on the 3rd of June. I have just opened it and it is the same item I was invoiced for on the 7th of April! They claim it was returned to them by Royal Mail but did not have the decency to tell me this??? Had they let me know it was the same item I would have told them not to send it because my client had to resend the items to a more reliable address. It's obvious they just didn't send it in the first place but I have spent over £20 for 1 item to be 'redelivered'. Additionally, the level of customer service and professionalism is abysmal. It's 2021 and they think it's OK for a business to answer the phone with "HELLO"?! And is it not common decency to tell someone you are going to put them on hold before you do so? They do not have the courtesy to respond to emails or attempt any kind of adequate communication aside from generic automated emails. Lastly, if you're sent something via Special Delivery or Signed For they will just send it to you 2nd class without even notifying you. If you're considering using their services, JUST DON'T. They are refusing to refund me even though I was promised this for the invoice of the 7th of April so I will be taking it further. _____________________________________ UPDATE 8/6/21 In response to Ghostmail's response: • Not once did I accuse them of falsifying documents. That is absurd. • "No, we have not refunded for the item Royal Mail appears to have lost, mainly because the client had not paid her bill for the last item we sent!" I was invoiced on the 3/6 and I have only just received the item today 8/6. The bill (£6.93) would have been paid. They are referring to the item "Royal Mail appears to have lost" knowing full well it is THE SAME ITEM. • "If an item is returned to us by Royal Mail (or by any courier) we would always inform the client about this - it helps to ensure that we are forwarding mail to the correct address - clients often forget to tell us they have moved!" You did not inform me that an item had been returned. Please provide proof of you doing so. If you had I would have told you not to bother sending it again as the client had already resent the important items. It seems strange that the item sent on the 9th of April arrived just fine. And no I have not moved. • "Yes - we do answer the phone with 'Hello, Can I Help You?' this helps to protect our clients privacy (in the event we receive a call for a client, even though we do not provide a phone answering service), plus we have a number of trading names operational worldwide and it saves confusion. We make no apology for this." You regularly answer the phone with "HELLO" and nothing else. One only needs to look at the rest of your negative reviews to see how unprofessional this company is. I will reiterate, DO NOT USE THIS COMPANY.

Very prompt and helpful

Excellent Service

Great Service!! Quick reply and quick shipping!! Always ready to help!

One of the rare services capable to manage user ID verification in a user-friendly, meaningful and efficient way. Excellent really.

Great, reliable and friendly service, highly recommended

I spoke to the staff at Ghost Mail several times to check on certain aspects of their service and found them to be very helpful (and patient). Everything was explained clearly and it was very easy to sign up to the service. The plan they recommended was perfect for me to grow my business. Highly recommended.

The service is first class, particularly efficient, and the memories are extremely polite and charming

Best service ever.

Excellent Service at a very keen price. 100% Recommended.

Smooth and quick service

Excellent service, I can highly recommend them.

Very good service offered and are very friendly

A wonderful experience. Very Professional and helpful.

Amazing service Easy to access it...

Friendly people with great skills.

Extremely poor. Have made multiple attempts to receive my bank card to no avail. Lloyds confirmed delivery. Ghostmail claimed to have sent out my first card first class (when being asked to send it recorded, which was charged for). Ghost didn't send the first card recorded, nor did I receive my card. I don;t think they actually sent it. The follow up attempt I'm now being told the card never arrived, even though the bank have confirmed otherwise. Was offered £3.00 circa as a "goodwill gesture" to offset the inconvenience in not receiving my bank card (when they charged £7.00 circa for it). Was only offered the full refund in tandem when highlighting I'd be providing a review online. Wanting to cancel my subscription I'm now being a told a flat NO. The level of service, attitude by the staff has been beyond bad. Ghost refused to provide a refund on the annual subscription. "I'm not a magician" being the rationale as to why they can't. Pay the extra to go elsewhere. Small, family run business is done by a mickey mouse director and the staff certainly follow suit. ________________________________________________ In response to the absurdity drafted by Ghostmail below; Then lets stick to the facts. For me, to praise Ghostmail on providing a part service is not going to happen. Ghostmail were paid £65.00 for the Mail Scan & Email over 6 months. Not only have Ghost lost a bank card, claimed the second never arrived, charged per page for scanning, while charging double for postage, should be adulation enough. I have an email from me, sent to your staff member Sue confirming otherwise. My request was to refund the £65 charged for a 6 monthly service that has failed to materialise. Only to be told a flat NO. People's personal information should be held and managed with the highest integrity and you have not shown that in any way shape or form. You have also failed to highlight how your scan and email service is in line with GDPR (which I asked Ghostmail for confirmation). That too, wasn't shared which doesn't bode well for new customers. Ghostmail failed to provide the service paid for, the 'magician' reference highlights the level of customer service and the attitudes of those running the business. Mickey mouse is a befitting analogy for the small business offering poor service. _________________________________________________ Wanted to update the review to highlight there's been no royal mail issues whatsoever. My bank card arrived to the new address using standard first class. @Ghost Mail - stop using royal mail as an excuse for you not doing your part.

I was looking for someplace to have a virtual business address to be able to run my business. The folk at Ghostmail were polite, very helpful, the prices are brilliant, and I am pleased to be with them :) Thanks Ghostmail :)