, , Kidderminster, GB
Broke part of my chiminea, and needed a part replaced. Gave great service in sourcing a replacement part. Definitely a recurring customer.
Very disappointed with after sales service. We ordered a product (a chiminea cover) which is not the size claimed on the web site. I would like to exchange for a larger one but impossible to get hold of anyone. No information about returns on the web site. Customer services phone never answered and cannot leave a message. Email directs you to send a contact form. Have sent this, have automated reply, but NO follow up. Extremely poor service and now left with an item I cannot use.
I wish I had read all these reviews before I bought a clay chiminea from them. £185 down the drain. It lasted 6 months having been used 3 times and then crumbled It was not dropped and used correctly but Gardeco claimed it was my fault This company are obviously selling sub standard products and will not take any responsibility when they quickly break Avoid this company I would have
Home delivery fast and hassle-free. Good quality products, not like in chain stores.
Like a previous customer I ordered my chimenea from another company and it was delivered via Gardeco. I received good email communication from them with options to make contact if necessary. They did change the delivery date, but as it was suitable for us I had no need to make contact. The person who delivered our chimenea was very polite and helpful.
I purchased my Chiminea from garden chic they were not very forthcoming with updates. But after being told my order is coming directly from Gardeco I decided to communicate via them directly. I spoke to a young man from the dispatch team and he was ever so helpfull. He informed me of my delivery dates etc when garden chic were still non the wiser. (I informed garden chic of my dispatch and delivery dates) I received my Chiminea from the nicest delivery man. He carried it into my house and even took away packaging. The item is beautiful. Great quality. Worth the money for sure.
Terrible quality and customer support I wish I had read the TrustPilot reviews before buying a Gardeco product from Garden Street (gardenstreet. co. uk). I purchased an expensive cast-iron chiminea (£239). Upon delivery, it appeared shoddy with poorly fitting parts and especially extremely thin metal in parts - particularly in the bottom bowl to which the legs are attached. Sure enough - before ever having a chance to use the chiminea - in a strong wind the bottom bowl metal shattered making the chiminea useless. Contacts to Gardeco initially resulted in them sending a replacement leg - a part that clearly was not broken! In the 5 months since then, they have failed to respond to numerous attempts to reach them by email. Avoid.
Product good but customer service is shocking. Sent two complaints through their website due to a missing part on a chiminea. Had confirmation that the complaint had been received both times but absolutely no response to rectify the issue. Very disappointed.
Paul at Gardeco was a pleasure to deal with today and provided fantastic customer service. The house is not easy to find, I was at work when the delivery was scheduled and it was a large, bulky chimenea - so I was expecting problems. I needn't have worried as Paul communicated before and after delivery, worked out timings and delivery arrangements with me and was extremely helpful. The item looks lovely too although I only got a peak in my lunch hour. I'm looking forward to using it tonight. Thanks, Gardeco! Highly recommend.
Absolutely fantastic customer service from start to finish. Communication A* even on a Sunday!! Nothing too much trouble and a stunning chiminea as a result! Over the moon with the whole experience thankyou
Bought through Roxanne Trading, Mexican Chimeneas, trading arm of Gardeco. Purchased a Sombra Mexican (Extra Large). It did take the time as stated due to arranging suitable journey for the delivery, which Gardeco use their own delivery person, who was brilliant. I have added additional water repellant and cured (essential). It is really nice, looks great in the garden and easy to maintain (baked potatoes are great). Would recommend and you'll get hours of great use.
Very happy with my chiminea. There was an initial issue with delivery but it was resolved very quickly and company were very easy to get hold off. All round very happy customer.
Great prices, outstanding quality. Delivered on time by a very helpful polite delivery driver. Would recommend.
Brilliant product, came as advertised, very happy customer. at order the website advised 7 days for delivery, it arrived within 36 hours! Stuart the delivery driver was top notch text me the night before with a time and even put it into my garage for me. thankyou Gardeco I would definitely use again Chris
Pleased that I have received the chiminea a day before I was told to arrive but disappointed when I received a defective unit. The holes and the brackets are not compatible. Holes are spaced wider than the brackets provided.
After much researched I Ordered a new clay chiminea from Gardeco to replace our 23yr old one that finally cracked beyond repair!! It was delivered in 2 days from the order, at exactly the time they said it would come A lovely gent carried it where I wanted it It’s excellent quality with clear instructions for early use!! Use them !!!! We are very pleased
This is my third purchase from Gardeco and once again the service and product are excellent and I am happy to recommend to others.
Thank you so much for my lovely chiminea A first class service with no problems Plenty of communication so I knew when delivery would take place Just a lovely product Thank you so much 10/10
Excellent service. Delivery was efficient. Good communication throughout. Thank you
Contrary to the negative experiences shown I have had a positive experience and item delivered in tact, polite driver who handled item with care and not a crack to be seen. Overall I am extremely happy with my XXL chiminea with a fast delivery after order!
