Company Details

AVOID at all costs. Started in Sept 2024 which was suppose to be a 5 week course. 4 months later still no qualification, certificates or badge and licence. Emails and phone calls never get answered. Only certificate received was the first aid. Even a reporter who is writing an article about this company contacted me and told me they have gone into administration, so zero chance of getting my qualification and badge/licence now. Mentors were great but not getting paid. You're better off just paying for a 6 day course and getting it done ASAP. Will be complaining to the awarding body, SIA and education board

If you want to gain a qualification with support avoid Free2learn at all cost they will turn your world upside down and give you nothing but stress. I attended what should have been a four week course which turned into 4 months. The lecturers turned up late and were not contactable. After completing and passing course I was shocked to experience It took me 17 months to receive certificate and because they did not upload information to government portal I received a warning that if I did any work within this field I would be fined £2000 to £5000. So my course SIA was an absolute nightmare and 3 years later I'm still awaiting refund. They don't answer phones and use 3rd party agents to avoid liability or accountability. They need to be shut down Hackney council and trading standards should shut them down

This company has consistently demonstrated a lack of regard for its employees and proper business ethics. It is plagued by severe issues that not only affect its workforce but also undermine trust in its operations. Employee Mistreatment: Reports of employee mistreatment are widespread. Many employees face unprofessional behavior from management, including a toxic work environment, unfair treatment, and a complete disregard for their well-being. Complaints are often ignored, and constructive feedback is dismissed, leading to high turnover and low morale. Late Salaries: Delays in salary payments have become the norm, leaving employees struggling to meet their financial obligations. Despite repeated promises of timely payments, the company consistently fails to honor its commitments. This irresponsibility has eroded employee trust and loyalty, forcing many to look for opportunities elsewhere. SIA DS Course Badge Delays While the SIA DS course itself seems to deliver well-structured and valuable training for aspiring professionals, the experience after completing the program has been disappointing for many learners. A significant number of successful graduates have reported long delays—over six months in some cases—in receiving their badges. This delay is particularly frustrating because the badge is not just a certificate of achievement but a vital requirement for many learners to progress in their careers. Despite fulfilling all the necessary requirements and payments, the lack of timely delivery has caused inconvenience, financial strain, and a loss of trust. Communication from Free2learn appears to be lacking, with little to no updates provided to those waiting. This lack of transparency only worsens the situation, leaving learners feeling undervalued despite their efforts and financial investment.

I became unemployed back in 2023, I got depressed from just doing Christmas agency work and volunteer work. So I went to a job fair early 2024 via the job center, came across Free2learn, decided to take their SIA Doorsupervisor course so I could get back into work. Online Tutoring was brilliant from May to June/july. Then did my practical courses July through to exams in August 2024 practical Tutors fantastic. Set up my SIA account, started my background checks on October 16th brilliant, SIA then wanted their money to complete the checks and for the SIA licenses, days went by might be a little delay, then it turns to weeks so I send them e-mails wondering where’s my qualifications and license then the excuses start appearing as replies “ sorry” “ it’s not my area” “ I understand your frustration” paying me lip service. It’s nearly been a month it’s a poor service from an Government funded subcontractor who’s meant to deliver a service using tax payers money to help unemployed people skill up only to give the unemployed nothing at the end of it. I’ve written several complaints to the Free2learn building, their headquarters and my local MP in Slough.

Absolute rubbish still on my exam I have to retake and said it will be soon and that was 3 months ago the training also wasnt great no support

I wouldn’t recommend it anyone to do any courses with free 2 learn it’s useless waste of time and energy. They applied for grant on behalf of me form the government for doing the course with them but they didn't send me my certificate. Their scammer It's been 8 months now and I have been still fighting with them to send me my certificate. Unfortunately, i can't provide the certificate for the course I did, I can't add it to my CV when I can't provide the proof I studied the couse. They waisted my time and got money for my he government by using my name. I wouldn’t recommend it to anyone to do any courses with them.

I would give them minus 1 as a rating. It’s been over a year since I started and completed my SIA training. Still no licence or certificate. I passed the practical assessments in April and have spent the rest of the time chasing Free2learn. No one ever responds. Things only started moving when I raised an official complaint with Pearson, who are the awarding body for this qualification. Then suddenly I was contacted. The latest email has informed me that they’ve received my qualification in their London office and that I needed to confirm my address. Fair enough but then I noticed that it may take them up to 30 days to send it out. Unbelievable in this day and age. Can they really be that busy or far from a post office. My advice is to complain to your job centre, the SIA and Pearson education. This company is a shambles and a waste of public funds.

FREE2LEARN!!!!HOW MUCH LONGER DO I HAVE TO WAIT FOR MY SIA LICENCE???I’VE BEEN WAITING FOR THE LICENFE FOR 4,5 YEARS NOW,DO I NEED TO WAIT ANOTHER 4,5 YEARS !!! WHAT A BUNCH OF SCAMMERS !!!AN ABSOLUTE WASTE OF SPACE!!!!NO WONDER THERE ARE SO MANY BAD REVIEWS ABOUT FREE2LEARN ON TRUSPILOT PEOPLE PASS THEIR EXAMS AND NEVER GET THE BADGE!!! FREE2LEARN IS THE WORST THING WHICH EXISTS IN THE UK!!! I CAN’T UNDERSTAND WHY NO ONE HAS STOPPED THIS CRIMINAL ACTIVITY YET!!!!

Done a Security course for SIA License many years ago. They enrolled me on a couse in retail and customer services saying these were modules part of the SIA training. Once I completed these modules I was informed that they will contact me to enrol me on other modules such as First Aid. Few weeks passed and had no response. Tried to contact them but they kept on saying i needed to wait. Tried to email them but kept on saying that they were dealing with it. They even ignored most my emails. In the end only got certificates in retail and customer services. This is not what i signed up for. My advice find a different training provider and stay well away

Useless. Waste of time and energy. They didn't send me my certificate. It's been 2 years now and I have been still fighting with them to send me my certificate. GP Orientation course. Unfortunately, I was discouraged to apply for an NHS receptionist vacancy due to the fact I can't provide the Free2Learn certificate. I can't add it to my CV when I can't provide the proof I studied GP receptionist course.

The course schedule and teaching was fine, physical course was fine but tutor was a bit cocky and swallowing half of his sentences when he was speaking. The shameful side, is delaying to delivery qualifications and certifications, 8 months now we don't have our Licence yet! Because Free2Learn has not paid our Licence fee to SIA Government office. I am personally trying obtain SIA Licence by paying it from my own pocket but it's also hard to get through to SIA Government office too. I have sent a few email, not answered yet, no one at the other end to answer phone calls etc. Really frustrating as I am unemployed for a year at age of 59! This project is paid by Government Funding and once more it has been wasted with slow-motion services. It's shame to Free2Learn. August 2023 - May 2024

I recently completed an SIA door supervisor course through my job centre and free2learn. I started in November 2023, completed 3 pre courses they insisted we take and then the SIA course and practical. I completed all courses but still haven't received any certificates and free 2 learn still haven't paid for the licence fee which was part of the course. I travelled 15 miles a day over 4 weeks and incured cost! Terrible organisations, funded by tax payers and supposed to get people back into work Joke!!!

I soon found out they should be named slow2learn. The Initial 3 week zoom courses on sucking eggs were the only thing I got my certificstes for. Useless. The first aid course I got no certificate, and the SIA ....3 months ago I was told I would wait 2 weeks . 3 months later, with NO contact as to whether I even passed or not, the DWP tell me it's all a scam.shysters. I also feel for the tutors, it's not their fault , but managed by shysters just coining in taxpayer money and failing to deliver on promises. They should be charged, criminally for embezzling funds

SIA-I did my door supervisor course. It supposed to finish in August and I'm still waiting for my exams result. The worst is nobody response your emails and there is nobody you can speak over the phone. Good teachers but very bad organisation for the ones who organised this course. I don't fully recommend it.

It’s the best place to learn makeup. I have become very confident and effortless in doing makeup. The skills and techniques taught here are just amazing. The mentors are great. They helped us bring our inner creativity and enhance skills. I’m so grateful I chose free2learn.

I did the Maths and English course. Before I began this I was worries because there was some bad feedback, but I am very grateful I did it. My English and maths skills are not the best but I became more confident and developed these skills further than I could have imagined, I applied some of these skills to my daily and am very proud to have received the certificate which I can now call my own. I am very grateful for the teachers who taught the course, they were patient and made the course very easy to learn! I 100% recommend

I’m just about to complete my nails training and I have to say that I’m very impressed with the care I’ve been receiving by the instructor. I’m enjoying and having a lot of fun while I learn. If you are like me looking to improve your skills or learning new ones this is definitely the right place.

As a one of the Free2learn students, who is already finishing my course, I can confidently share my experience and recommend to anyone who interesting to learn English. The Free2learn have become my second home, (home away from home☺️)I feel here comfortable and cared. The atmosphere at school is amazing, all the staff are so friendly, professional and warm welcoming. , I can clearly see how my english is improving.

I completed my cctv course and SIA CP course handed in portfolios and the course advisors continually ghosted me, I've had to pay full amount to renew my badge. This is disappointing as the free2learn learn staff themselves are excellent and I believe its about time they severed links with whomever is dragging down their reputation. The majority of complaints come from SIA and the company is not even SIA. This is absolutely disgusting I've been in and out of hospital and to be honest I wish I went with another provider or establishment that honours hard work and diligence. My advice to anyone save yourself the anguish and pain don't do sia courses with Free2learn London use Slough or Doncaster or simply somebody else. From September 2021 passing free2learn have ghosted me. This is such a pity

Draconian type of management in my opinion. Very unwilling to do the smallest & easiest of requests. I have recently changed my prefix (NOT GOVERNMENT NAME) From Mr - LORD via the purchase of Scottish Land! I have my title deed providing exact details of my purchase and entitlement to LORD Status. I also have informed Natwest, An Official Bank, furthermore my credentials have already been changed with natwest & ALL of my evidence have been shown to FREE2LEARN! Why is there still a problem? This has completely let all of you down! Not only have you shown poor leadership, It also shows how bad your educational service must be. You are CLEARLY uneducated on Prefixes & Tittles. LORD J JACKSON