Farmison & Co, HG4 1QW, Ripon, GB
Farmison & Co are modern award-winning online butchers. They supply delicious dry aged, hand-cut meat to home cooks and professional chefs throughout Britain and beyond. The F&Co butchers work with artisan farmers, slow-rearing ancient heritage breeds native to the British Isles on lush English pasturelands. The resulting meat is layered with deep and distinctive flavour tones. Farmison & Co’s mission is to encourage people to Eat Better Meat.
Placed order for bronze turkey late November, for delivery before noon 24th December. Got a call approx noon to say could no longer deliver, some rubbish about it being stuck at a depot. Left high & dry at 11.59! Atrocious service. Avoid this company!
Well what a shame, thought I would give Farmison a go and ordered £64.00 of beef and sausage on the 18th December due to the guaranteed 20th December delivery. Clearly things have gone horribly wrong for Farmison, but you must question the managements decision to continue to use DPD despite the barrage of complaints about non-delivery. Sadly you get a standard BOT response from the care@ email (probably changing that soon to wedontcare@) and nothing else except a reassuring message that the product is packaged so it is fresh for 72 hours. Sadly DPD had had my delivery for 84 hours at that stage and it is now approaching 144 hours and still no sign of my order! As the £55 rib of beef was for Christmas day, like the majority of Farmison customers it is off to the supermarket to do what we should have done in the first place! I am now being spammed with "thank you for your first order" and welcome promotions which is rather insensitive considering that DPD has probably put my order in the bin now as the product will be out of date. Rather than sending me promotional emails try responding to mine instead. Will I get a refund? If I ever get a response from the BOT I will let you know. But to anyone considering using Farmison, my advice would be to delay until you see consistent improvements in the reviews and support your local butcher instead. Zero stars :( **UPDATE** Now received an email offering £6 voucher to send the packaging back! These guys are hilarious.
My order left on Monday (19/12) for for next day delivery it’s now Christmas Eve and still no delivery. Yes I understand it’s a busy time, and the delays have been down to DPD but that doesn’t help me have Christmas dinner. I can’t comment on the quality of something that hasn’t arrived. But I’m very disappointed that I could not even get to communicate with Farmison or DPD for any updates on the progress of my parcel. Yes they have sent out a generic email with apologies, and put the blame squarely on DPD. I am now without the meat I wanted for Christmas Day. Merry Christmas everyone
