Company Details

I have no idea how good their service is but if it's as good as their engineers are rude it must be appaling. Just attempted to assist an Essential Group driver in West Kensington by pointing out where the fault is (as I am the one that reported it to the management company). He completely blanked me. Ok, FU then.

After being a customer for over 10 years - we found the constant price rises, errors on their part (where alarms were in test mode and not monitored and fighting for a refund on the charge), installation errors when moving house and severe pricing for one extra shock monitor of £99 each excluding the engineer installation charge too much. Looking elsewhere - there are better quality products at a much lower price. The app provided is poor with long delays between actions (and often wouldn't open). 10 years ago, I would have given 5 stars.

Would highly recommend

Great service as always. If you present them with a challenge they will always find a solution.

Great service, would definitely recommend.

I have been with this company for 7 years and when I moved to a new home did not consider any other company to install my new alarm system. I find them helpful and efficient and have recommended them to several of my friends. The survey and installation of my new system was smooth and their installation engineer, Ron was a most pleasant individual and a credit to Essential Alarms.

Essential Group offering had the lowest running costs for a considerably better system from all the quotes I got. All the people I dealt with were true professionals, and they really know their craft. Their technicians arrived on time, were friendly and courteous, diligent in ensuring that they didn't make a mess (including not stepping on carpets with shoes and laying down tarps to put their tools on) and diligent in wearing facemasks. Ensured I was fully trained on how to use the system before they left and helped me install the app on my phone. Overall great experience.

Great service and great team.

Outstanding service and very professional engineers.

Mike you and your whole team are true professionals - thank you so much for making me feel safe and for sorting out my AV issues also. KB

I was very pleased with the essential group right from the start to the end very professional would highly recommend this group

Essential Group did a fantastic job and I would recommend them and use again.

Everyone in the firm was very helpful.

A great professional team that went over and above to deliver great service, I would highly recommend the team from the Essential Group.

Upgraded our alarm system (they installed the previous one 10 years ago) to work off the wireless router rather than the phone line. Excellent service, great communication and great value - would recommend to anybody!

Very professional company from start to finish. Neat and tidy install, went above and beyond requirements. Would highly recommend.

We have used Essential before and when we moved house decided to use their services again. Our order was processed very quickly and the engineer did a great job, installing our alarm in one day. It all works fine, very happy with the service and our new, up-to-date alarm is exactly what we wanted.

hardly do reviews but Essential Group really deserve this one, 5* company and service all the staff are so helpful.

Maybe not the cheapest, but so far have been responsive when contacted - so service levels are good.

Highly recommend, thank you