Company

Equafleece Ltd

Holdstrong Workshop , EX20 4PQ, Okehampton, GB

About Equafleece Ltd

100% rainproof, breathable, warm and washable, but also incredibly comfortable – as attested by the animals themselves. More and more people realise that dogs, especially young, elderly or thin coated dogs, feel the cold and hate the rain as much as us. Our fleece dog garments are warm, lightweight, easy to wear, machine washable and 100% water repellent when worn close to the body. We make them from the same Polartec® high performance polyester fleece you’ll find in advanced technical mountaineering wear. Our summer suits, t-shirts and shorts offer protection and cooling for your dog in warmer weather.

You must be logged in to leave a review.
image
Vicky Stuart 10 December 2022, 16:18

I have used this company 3 times and bought dog jumpers as my puppy got bigger. Each time their service is impeccable. The reply time for emails is exceptional and they have got me the correct size every time I have been unsure. Very friendly nothing is too much for them. The product is very well made and does exactly what it says. My Vizsla was rolling around in the frost yesterday and I thought I best take it off as she will be wet. She was bone dry on her body. Keeps her lovely and warm, I have recommended this company to my friends and they have also not been disappointed. Excellent service and product.

image
Lisa donnan 09 December 2022, 20:17

Great customer service phoned them to say I couldn’t put the Equafleece on because my dog has an arthritis in her shoulder. I was going to buy something else even though she had the zip up the back. I have actually managed to get the the suit on several times without her freaking out, have to put it on the exact same way the video shows so helpful and customer service was so confident I could get it on her. I am very happy she can wear it because she loves being filthy on every walk.

image
Gil 05 December 2022, 20:56

Brilliant product, brilliant service. A pleasure doing business with these people.

image
Carole Whittaker 27 November 2022, 04:47

What an amazing company. I first learned about this company from a fellow dog walker who simply couldn't rate the products highly enough. We decided to order, and despite the measurements being a little tricky, a quick call to the immensely helpful customer service team, we then knew what size to order. Our order arrived today, and I AM SO IMPRESSED. So impressed that I have already ordered another body suit for our dog so we can have one on and one in the wash. I did wash the suit today, and when it emerged from the washing machine, it was practically dry, so perhaps I don't need two. We have another two dogs, and as soon as I can persuade them to stay still to measure, I will be ordering two each for them too. What an amazing product. Can't recommend it highly enough, and the customer service is faultless.

image
Penny Wood 23 November 2022, 23:27

Fantastic dog outfits for keeping pups warm & semi dry. Dog suit fiddly to put on but worth the wriggly dog hassle.. Customer service is outstanding. Measuring is terribly important as there are many variations on sizing unlike most dog clothing. First class products & company ethos.

image
Andrew B 18 November 2022, 17:51

Bought dog suit for my Italian Water Dog. Every little leaf, twig burr etc sticks to her. Very prompt (less than an hour) confirmation from the team about sizing. Placed order in the afternoon and it was received 2 days later. Fitted perfectly. Just returned from long wet and muddy walk with just her lower legs and muzzle needing a wash. What an absolute god saver! Perfect. Thank you Equafleece!

image
Tracy 17 November 2022, 22:10

Just want to say what a great product I ordered one and it arrived a couple of weeks back , we hadn’t had much rain but I was like so far so good. Well today up north it’s definitely raining and the suit works , the dog Walker just dropped my dog back and apologised as they were soaked, so I dryed the legs that weren’t covered took the fleece off to see that my dog was absolutely dry where the suit had covered and the dog Walker was so impressed. One happy dog Mama, a very surprised dog Walker and one dry dog. We will be buying a few more in different colours . Honestly worth buying this product. Tracy

image
Emma Dove 16 November 2022, 22:59

Ordered 2x equafleeces for my golden boys. I tried to sort out a size myself using their website but it came up saying no size would fit the measurements so I messaged l Equafleece on Instagram. I quickly got a response and sent over photos of when my dog had tried on an equafleece before and Sophie was more than happy to help and assist with any questions I had. She was so friendly and accommodating and didn’t make me feel stupid for asking so many questions. She is a real star and the company are lucky to have such a customer focused, caring, helpful individual who works for them. I would recommend equafleece based on the customer service team alone! But the quality of the dog suits is amazing and I’m very excited to go on muddy winter walks with my mud monsters and have the clean up take half the time thanks to their new dog suits. Will be recommending them to anyone! Thankyou Sophie for making the ordering experience smooth, stress free and easy! You’re a credit to the team.

image
L.Castro 10 November 2022, 07:03

We now have four Equafleece and we love them. More importantly our Dachshund loves them more. About two years ago we bought two size 22 following the measurement recommendations on the site; however it seems that the bottom side is too close to his little weiner and so he has a wee on it every time so we need to wash it after every walk. Im not sure if its because the fabric stretches a bit with time and so its not as snug. It seems to slide a bit down when he walks. Its def not an issue we had the first year. I was going to cut the bottom bit a little and sew it BUT we decided to try size 18/20 and this has done the trick. He feels snug in it and its a good distance for when he has a wee. We decided to keep the larger ones for inside the house as keeps him snug inside too and use the 18/20 for his walks. Now that we cracked the size we will surely be getting another soon :) Def check the distance of the bottom fabric as soon as you receive it for male Dachsies. Def a good quality product and great for Dachshunds (ours is a tween wire-haired about 19.8lbs) Great choice of colours, washes well and they dry quick! Cant lose!

image
Emily Cottrell 10 November 2022, 03:07

Poor sizing superslim is not superslim. Really disappointed as the stomach area is far too large for my male whippet so much so that he will wee all over himself and the fleece. Quality feels nice, fits my jack Russell fine, but do not recommend for a whippet.

image
Miss Morrison 09 November 2022, 20:28

Lottie looks lovely in her suit, fits her beautifully and the sizing advice was spot on. Have yet to try it out on a walk but have every confidence it will do the job as the quality of the product is very good.

image
Susan M. 09 November 2022, 19:01

I am absolutely thrilled with the quality of the Tankies & fast service of Equafleece. I purchased 2 each for both dogs & sent them back for harness holes. I now have all four & am so very pleased. Even the old dog does not object to wearing these superb garments. Thank you

image
Amanda 01 November 2022, 18:01

Have just purchased 2 tankies for a standard dachshund and a small (bonkers) Bassett hound. Tetley really appreciates his and on the first trying on didn’t want it taken off. Apparently it was my fault he was hot lying by the fire and not much better under a blanket on the sofa. Daisy’s had to be returned for an exchange ( yes her bum did look big) but posted on Saturday and the exchange has been despatched, today, Tuesday. Once we get to right fit for Daisy, I will be purchasing an extra one each. Thank you so much and by the way they are fantastic coats

image
SANDRA NOKES 01 November 2022, 09:06

About 15 years ago I bought 5 Equafleece Dog Jumpers. The quality is excellent. They have all been worn and washed no end of times and are still in great condition. It was only because my current dogs are too big for these coats that I needed to buy more. This time I visited the factory and was not disappointed. The staff could not have been more helpful. The lady was so patient with me (so many colours to chose from) and my dogs whilst trying to get the right sizes. I also bought a pair of dog pants ready for my dog's season. I have tried other brands but these are far superior in quality and fit. I would not hesitate to recommend the Equafleece product, and if you are lucky enough to visit the factory in Devon, you will not be disappointed. Thankyou to everyone at Equafleece.

image
Kathleen Reeves 28 October 2022, 01:02

I wanted to give a Radical Thank You to this company and Sammi in particular. A lot of extra time and care went into properly outfitting my two Xolos (who actually NEED the clothes here in Alberta Canada lol). After time consuming - on Sammi's part - back and forth and measuring and remeasuring and advising and exchanging, we got our amazing quality, beautiful suits for our fur-less kids. I couldn't be more pleased with either the product or the truly exceptional customer service. I highly recommend this company and will be using this them again.

image
Luke Newman 27 October 2022, 14:58

What a lovely company. Firstly - the dog suits are just perfect. Good quality, wide range of sizes and such a great solution for those wet/muddy walks. In addition to that, what a great company. Response time, friendliness, just everything makes you happy buying from them. It's a rare thing to have a company like this nowadays. THANK YOU!

image
Lorna Cartlidge 25 October 2022, 17:21

Wonderful experience, we struggled a few times to size our boy correctly and the customer service and sizing help were fantastic- super helpful and really fast at responding. Cannot recommend enough and beautifully made garments. Thanks very much to the team :-)

image
Amy 20 October 2022, 22:44

Don’t waste your time with this company, unless you love poor customer service. My dog has always been a custom fit due to his cross breed. I made this clear on email correspondences with their production manager. After 3 different people took measurements of my dog, I inputted these into their website and their website told me that his measurements did not fit an ‘off the shelf’ option. I therefore emailed images of my dog and the measurements. The production manager advised me to order an ‘off the shelf’ size, which I suspected would be incorrect and I highlighted this in my email correspondence. I ordered the size that production manager suggested and guess what… yes you guessed it… it was the wrong size. I was told to return the item for an exchange at my own postage cost. Clearly I did not want to do this as the risk of receiving a further misfit in the second item would inevitably cost me further postage returns and I would end up with no product at all, just return postage costs. I would advise anyone looking for dog clothing, to visit a more reputable seller and one that cares about good customer service. I see that Equafleece has managed to muster up a response. Firstly, you need to read all of my reviews and you will find many 5star reviews! Platforms such as Trust Pilot are an avenue for customers to offer experience and advice to other potential customers so that their decision making processes can be made more careful and omit any concerns or address them. Secondly, the first rule of business is that your customers should always come first. You can use words like ‘bully’ to help you manage your reputation as much as you like but it’s this simple, your employee mis-advised a customer who had sent her a chain of emails concerned with appropriate sizes and images to demonstrate and stress that her dog was never an ‘off the shelf’ size. (If there are any customers out there who would like to see the chain of emails, I am more than happy to share them). Your mistake has cost me £31 and that is a fact. If you spent more time dealing directly with customer services issues yourself, as the business owner, then maybe you would not have to spend your time replying to a review that YOU feel is unjust. May I also add that your ‘very experienced staff,’ have sent a size 14” dog suit to me that actually measures 15.5” which I’ve had checked by a seamstress (if anyone would like to see this measurement image, please do ask and I will be happy to share). This is your wrong doing Equafleece not mine, have a great day!

image
Elaine Singer 11 October 2022, 04:01

I was having trouble trying to find the right size for my Doxiepoo so I emailed the company and they asked me to remeasure. I did this and was a couple of inches out so I emailed them again and they suggested a size 22 and they were so right!! My dog absolutely loves it! It stops him from getting his little belly wet on the common in the mornings and he’s really toastie too. So thank you Equafleece, we are more than happy with our product and I would highly recommend you to others.

image
Ruta Gvozdiene 09 October 2022, 01:22

Very good quality products and amazing customer service. I’ve ordered wrong size jumper for my dog. Had to return it for exchange, so measured the dog and wrote measurements on the returns form. Equafleece contacted me to discuss my options. I was surprised to hear that my dog’s size measurements been passed to the manager in order to find the best fitting coat for my dog. Lady on the phone was very clear when explaining everything to me. No longer than 10 minutes after our conversation, I’ve received an email confirmation of product dispatch. New, perfectly fitted jumper arrived on the 3rd day. I couldn’t be happier with the service and the product. I’ve got 2 dogs and they both wear Equafleece jumpers. They last long, can be washed time and time again and still stay in shape.