Company Details

Amazing customer service! We got the sizing wrong when ordering the full suit for the first time (we used the online calculator) so returned it for a bigger size, however there was an error with the size of the replacement that was sent. Sammy was very quick to rectify this during a telephone call. We now have the correct fitting full suit for our cockapoo. No more baths after every muddy walk, just a quick wash of his paws. Keeps him warm and dry, easy enough to get on and off with a little practice (there are videos on the website to help) and he looks very cute in it! Thank you Sammy and the team!

Amazing super fast delivery during the christmas shopping period ordered sunday delivered Tuesday morning !! Fleece is excellent quality fantastic all round service ty

Quality is great. What isn't great is trying to get the right sizing. They have a complicated five-measurement calculator, which gave me errors and I was told I must be measuring wrong, or my dog was an odd size. I ended up buying just based on 'A' which is the lengh of the body and picked the 'bully' option which was a bit baggy. So then I ordered a size Standard option in the same length, and its a bit tight. I just wish they'd list the actual dimension range for each size and size option rather than going in blind when the calculator isn't helpful. I've gone with a 'Curvy' one now and with any luck it'll fit. Fortunately both the Bully and the Standard versions do fit so aren't wasted, I'd just like one that's a bit more comfortable for her. But if your dog is a standard size and the calculator gives you help, it's probably a 5-star. As I say, I can't fault the quality of the products, they look and feel great, my dog likes wearing them, they've put up with a lot of rough playing and rolling and wash easily. I just hope the company starts to list the full size range.

My review is in two parts; one for the product and one for the company’s customer service. In December 2023 I purchased two dog suits, one for my dog and one for my son’s dog. I regularly walk both dogs in a nature reserve that gets very muddy at this time of year. Both dogs are Miniature Labradoodles and when they are out on a walk they run about like complete fruit-loops, chasing each other through streams and play fighting in the mud. Consequently they get extremely muddy and I wanted to avoid having to wash them after each walk. These suits work an absolute treat for me and the dogs. I get the dogs to wash themselves off in a stream at the end of the walk then remove the suits before I go into my home. The dogs are warm and clean under the garment so all I need to do is dry their paws. Every day I put both suits on a 15 min wash, then hang them over a radiator and within an hour they are bone dry. Now getting to the customer service part…… So, two dogs play fighting and yes, one dog ripped the others suit. These garments are durable, but of course, they are going to rip under these circumstances. I stitched it up but knowing it could easily get caught again, my wife contacted customer support one evening asking if we could obtain some offcuts. We received a reply that same evening and the next day they sent us some offcuts free of charge. Phenomenal customer service!

Can't fault equafleece. I ordered the wrong size and have to say their customer service was absolutely brilliant. They speedily sorted out the right size. I've had their fleeces before with past dogs and they've been really great at keeping the dogs warm and dry. It's a great practical coat without all the unnecessary bling of a fashion coat but still looks stylish. Will only buy their coats.

Excellent communication! And knowledgeable about their product. The dog coats fit extremely well and are comfortable warm and dry. I’ve tried 6 months to get a coat/ jumper to fit my two chihuahuas to no avail but well done Equafleece you have done it. Thank you so much.

I've purchased multiple dog coats over the years for Charlie and without a doubt Equafleece is the best quality for the price. It's slightly more than other brands but definitely worth while! Some of the coats have lasted 2+ years. When I first purchased from here, I needed some more information about sizing and the customer service was spot on. Thank you!

Having given a bad review I received a very nice and informative email explaining that the equafleece can cause matting on a small amount of dogs. I was offered a full refund which I have now received. The customer service has been brilliant. Thank you for all your help.

Always so happy with the quality of Equafleece pieces, we have two dogs and multiple jumpers that are forever in and out of the wash but still look good as new. Recommend them to every dog parent!

Fantastic service all round. Emailed a sizing query and received a response in around ten minutes which emphasised if we ordered anything that didn’t fit, they would happily exchange or refund. Order coats for three of our dogs, delivered to us the next day. All three coats fitted perfectly with no issues. We would 100% recommend this company.

Couldnt be more helpful! Nacho (Sausage dog) was between sizes so i called up and the lady on the phone was incredibly helpful. The fleece arrived and it actually fits perfectly despite them offering for me to try it on and feedback to then send out another size. Looks like we've been super lucky. I oredered another straight away so he has two as its so hard to find clothes to fit.

Absolutely love our equalfeeces! I struggled to get the correct sizing for one of my dogs but the customer service and returns process was excellent and I now have two perfectly fitted dog suits and DRY DOGS FOREVER! 100% recommend!!!

I cannot recommend this company more, aside from the beautifully made dog suits which cover perfectly, the customer service is outstanding. I tried to make an online order with them with my sizing which didn’t match anything on their website, they were so patient, with a lot of emails back & forth with sizing issues (on my part not theirs) they told me which sizes to order. I needed a zip added for one of my dogs, no issue at all. I made the order over the phone and even then they were incredibly helpful and checked through everything for me. Excellent customer service along with a fantastic product

Absolutely fantastic company, so helpful, polite , patient and really helpful when I had 2-3 questions and issues

Equafleece is the best company for my dog’s clothing needs. My dog is a cavapoo and needs a coat to keep her dry and warm. I keep coming back to this website because clothing and customer services are excellent. I have bought some of the dog coats 2 years ago and they are still going strong 💪. There are really good instructions online for measuring dogs to help you get the right size.

The customer service from the company is SIMPLY THE BEST!! I have ordered in total 3 suits from them for my Springer who goes to dog care twice a week. Last week I looked at the weather forecast and saw it was due to rain so put one of his suits on - bone dry apart from his head and paws at the end of the day! However my main reason for writing is because I sent a suit back for a repair a few days ago, and had to contact the company via email - received an email back out of office hours, which I wasn't expecting. Sammi goes over and beyond in her customer service, but I must emphasise that I don't expect this as a matter of course. I also love the fact that you aren't confronted with computer bots and when you phone, you get a real person! Well done Equafleece - a brilliant British company that others could learn from!

We needed a new coat for Phoebe ready for the winter, we'd heard of Equafleece from a friend so decided to have a look. Having taken measurements and chosen our colour we went ahead with the order. Unfortunately the coat was a bit baggy around her chest so I got on the phone and with help from Kay we ordered a super slim instead of slim, it is perfect, so we are returning the first coat as an exchange for the first one so that we have a spare. We have spoken to all of the girls at Equafleece now and can honestly say that they are the best and most helpful ladies I have ever dealt with. Thank you so much to all of you.

Dog tankie. So impressed! Easy to follow measurement guidance and easy ordering. Very quick delivery and it fits like a glove!! Highly recommended.

I’ve finally found a weatherproof coat that fits my greyhound and that she enjoys wearing. I’m amazed at how well it works, two hours in torrential rain yesterday but a bone dry dog at the end. Not even the specialist greyhound clothing companies I’ve bought from until now can match the fit, comfort, and functionality of our girl’s Tankie in a lovely brown. So much so that I’ve immediately ordered two more. The staff and service are wonderful too, and the garments are so reasonably priced. Can’t recommend them highly enough to all you long dog fanatics out there.

The products and the level of customer service delivered by equafleece are fantastic. We have a few tankies and a suit for our dogs now and they do exactly what they say they will! They are cosy, comfy and water resistant. They also look very cute! The customer service I received while trying to find the right fit for my second dogs tankie was great with very helpful and quick responses. Thank you Equafleece!