Company Details

I ordered gift vouchers and the process to order was very easy. I liked that I could choose various denominations which will give my son more choice as to how and when he spends them. Vouchers themselves are a nice design and quality and they came in a very expensive looking envelope which I think is a nice touch. Delivery was quick. Excellent experience. Thank you.

Absolutely brilliant service. I ordered a bike through the Green Commute Initiative and Dales made the whole thing so straightforward. When the bike arrived it was almost ready to go - just had to put the front wheel on and straighten the handlebars. They’d even installed the lights and bell! Great comms throughout and fast, friendly, helpful service. Very highly recommended, their outstanding reviews speak for themselves.

Prompt efficient service.

I ordered the cycle Monday night and it was delivered Friday afternoon, The cycle arrived in a massive box nearly fully assembled leaving me to fit the front wheel, peddles and straighten the handle bar. Dales Cycles kept me updated of the delivery progress throughout. 10 out of 10

really impressed by this good customer service - nothing compared to German customer service in bike shops.

If I could award Dales Cycles six stars for the service that was provided to me today, I would readily do so. I arrived at their premises without a booking and with a cycle which had a frayed gear cable. I was also many miles from home undertaking a four day cycle trip. Ian kindly facilitated the repair which was undertaken promptly by Jim. Thank you most sincerely gentlemen. Your response enabled me to get back on the road with confidence.

Perfect customer service

Excellent friendly service

Great service very prompt

ordered two rear pannier racks and received the following day and well packaged. Will definitely use again.

Gold standard service from Chris and Ollie. Very impressive with excellent customer service. Very personable highly knowledgeable and very engaging. Really took the time to understand what I was wanting and recommended excellent solutions and products. I purchased a new cycling shoes and pedals. Wonderful speaking to these guys who are very passionate about cycling and customer experience. Ollie was outstanding incredibly helpful at fitting my bike. He spent a great deal of his time sorting out my bike for which I am very grateful. Wil be a Dales customer for life. Please keep up the outstanding service.

Great staff and very helpful/ knowledgeable. Chris and David very accommodating. Lovely company to deal with (highly recommend getting them to set the bike up for you - worth the small service charge). One happy family of 4 with new bikes.

Fast delivery. Perfect

I hadn't come across Dales Cycles before but found them and the shorts I'd been looking for online. I was pleased with a good price and quick delivery

Excellent prompt service.

I never get round to writing reviews but wanted to say huge thanks to Dales Cycles for the superb service we received. My son's bike was promptly serviced and I was called during and after to inform me of developments. First class. Thanks again. Mike B.

Good service. I received a call confirming my order and a delivery date, which was honoured. The bike arrived ready to go. Would definitely recommend this shop.

Fantastic products from dales yet again. Nothing is a problem to this team brilliant service and the attention to detail in the build of my new bike is second to none would not go anywhere else for a bike and I also can’t recommend them enough. Thanks guys

Friendly, efficient, and professional service. Everyone in store is happy to help and answer any questions. The store itself is lovely, too.

Straightforward to order. Delivered on time. Great price.