Company Details

Extremely poor quality cushion cover. Zip is not worth even having as it won’t stay closed. The pattern is so bright and lovely but the overall quality makes it a very disappointing purchase. Customer service is poor at best! Phone number sounds like a personal number with no one answering on the numerous attempts. The ‘Live Chat’ is no such thing and no one responds. I sent an email to voice my concerns whereby I was sent a short sharp reply advising me to send the item back. I have replied asking for a pre paid postage label as I am unhappy to pay for a return of a faulty item. No response. Don’t bother purchasing from this company. It all looks beautiful and colourful but I suspect item are made with the cheapest available materials and by exploitation of cheap labourers.

Terrible. No update 2 weeks after full payment. No reply after one whole day to an email request. See no way of getting contact in order to cancel the order. How can you request payment for an item you dont have in stock without saying that!!!! Really this is a sham!

Even after reading all the TrustPilot reviews, I took gamble buying a vintage table from Birch&Yarn, for £290. I even paid on credit card in case I receive a situation of challenging refund process or lack of customer support. It did not get off to a good start. My tracking or order was never updated after payment. I contacted the company but no reply was received. I tried calling, went to voicemail every time even within their working hours. Today, just over a week from payment, the table arrived, unannounced and quite a surprise! It is absolutely stunning (if you are into this sort of indian shic worn vibe). It was worth the mild worry alone. My gamble paid off, it seems. It is probably one of my favourite purchases of furniture in a long time, and the price was amazing, and apparently free postage as well. Thank you, whoever you guys are! I think they could work on their contact and tracking system, as a lot of others have mentioned. But I am a happy customer. Will definitely shop here again.

Doesn’t seem to be any serious customer service. I received an item in June 2024 that was damaged and have had no correspondence despite many attempts at contacting them via email, telephone and on their website. The vintage cabinet had been damaged during delivery. I don’t blame the delivery company (Evri) as a thin bit of bubble wrap and single sheet thin cardboard was always going to end in this item being damaged by anyone. Especially since there were no "FRAGILE" stickers on it. Radio silence from Birch and Yarn.

ordered a bone inlaid mirror. The mirror arrived and the glass completely smashed. Rang them about 6-7 times. never any answer and left messages. No response to messages. Emailed them 4 times. Again not response. They simply were not interested once they had the money

Appalling company. Don't use it. Still waiting for my order after nearly a year. They don't respond to inquiries and just take your money and don't deliver the items. Avoid at all costs

the bone inlay mirror that i ordered was completely smashed. have emailed them and left messages on a voicemail but absolutely no response at all.

I purchased a small chest of drawers from Birch and Yarn. They were horrific quality and unusable, filthy and stank like sewage. I emailed requesting a refund numerous times and called the number listed on the website repeatedly, which goes straight to voicemail - AVOID THIS PLACE IT IS A COMPLETE SCAM.

One of a kind nightshirt. Cosy and beautifully made.

Ordering online was easy and very quick . Speedy delivered .

Excellent would be the word. Masterpiece cabinet. Beautifully handcrafted and painted. Strong packaging. Hassle free delivery

Quickly delivered. Good customer service

I am very happy with my purchase Kilim bench. Wow craftsmanship, value for money. Quickly delivered and very well packed.

Beautiful and lovely products. Product I ordered was 3 stainless floral container. Packed in brown paper bag .

Love Birch & Yarn is the word. I ordered 2 armchairs and expected the delivery in 2 weeks. I got amazed by an email that it would be delivered in 3 days. The chairs arrived on time and were absolutely stunning and very high quality. Highly recommendable for armchairs.

What a lovely handpainted cabinet. Exactly same as shown on website. They made it delivered on pallet and it was very well packed. Excellent service. Cheers B&Y

Super soft velvet eyemask. I ordered 16 eye mask online. Received my order next day. Wow quality product and quickly delivered. They were packed in a brown paper bag which was eco friendly. Appreciate the company for being eco friendly.

Wonderful and friendly staff. I ordered online hand embroidered umbrella. The delivery was punctual and it arrived in good condition.

I am very happy with my purchase Fast delivery of my mirror

Lovely velvet cushion , just as described and photographed on website. Perfect🤩