Company Details

I must have emailed birch and yarn at least 15 times about a trade account. Ive had one emailed back saying they will get back to me the following week. Weeks later after email after email no reply.. how they run a buisness is beyond me very rude that they can't be arsed to reply to my email. And it's a shame cause some of the stuff if lovely

Je n'ai jamais reçu ma commande.. et aucune réponse du service client Je ne recommande pas ce site

I have emailed Birch and Yarn at least 5 times relating to an order which they did not fulfill. They never respond.

Beautiful item's, right up my Street.

Great product. Excellent quality. Ordering went smoothly.

I just received my order and I am very impressed with the products. The customer care was great and I am equally happy with my table which is vintage Indian and rustic, as expected. Happy new year.

I still dis not have received my order. The Royal Mail tracking number provide does not work and I Nevers received any update regarding the sending. I'v been told to sens an e-mail in order to solve those issues. I Never got any answer either...

Sadly the table I ordered arrived scuffed, scratched in multiple places and dirty. I have emailed to arrange a return/refund a few days ago and haven't heard back.

Amazing! Thank you!

Very good and personal service. Fast delivery. Just make sure you track it as it may happen faster than you think. Product looks great.

Birch & Yarn — please respond to my email regarding refund. This product arrived in an exceptionally lower quality than was displayed on the website. I know never to order from here again now, especially considering the company has not responded to my queries around reimbursement.

I had the worst experience with this company- I was sent a rotten, mould ridden product. The woman dealing with my enquiries was very unprofessional and rude to say the least. There is no customer service as such, it’s run by cowboys. Do not waste your money or time with these people, go spend your hard earned money to support a business that values it’s customers

Great customer service and fantastic products. Donna even opened the warehouse for me to take a look as couldn’t decide what colour way to have on the bench. Beautiful products, wouldn’t hesitate to recommend them.

Great goods and great service from these guys. A pretty decent discount too. Will definitely use again

I bought some items on your website more than a week ago and still have no news about the delivery. I sent an e-mail to have further informations a few days ago but and remain without any answers…. Would like to know when will i be delivered ?

Havent received my order!

The products were beautiful and the delivery good too however I had an issue with one of them and I haven’t heard anything back.

I placed my order and the next day received an email telling me it had been refunded but no reason or explanation given

Gorgeous rug, and great delivery time.

Absolutely beautiful product. The lady on the phone was really helpful & I will definitely buy more. Thank you...