Company Details

My engagement experience has been completely dampened due to Angara’s poor customer service and low quality products. Upon sending my ring back to be resized, I was sent an entirely different ring (the gemstone has a dark blemish and poor clarity - completely different to the ring my partner purchased). The new ring, which also has dents in the band and looks as though it’s been previously returned from someone else and was shipped from Thailand even though I returned my ring to Victoria, came with the identical authenticity certificate including the report number, proving that this ring has not been inspected for quality and the authenticity certificates are worth nothing. When I questioned why the gemstone was not the same I was told that my teal Montana sapphire was damaged during the resizing process. I requested a refund as this is not the same ring as was purchased, but they wouldn’t offer this, so I escalated the matter. After a few emails were exchanged I was offered my original gemstone back. I said no thanks as this had been damaged during the resizing? I was then told that the validity of this statement would be investigated, and after 4 days of no communication, I was then told they can send my original gemstone back with no explanation of what has happened and no proof. I am still awaiting a refund and would not recommend purchasing from this company. The meaning of the ring has been completely tarnished for me, why would anyone want to wear something for the rest of their life that they cannot even know the true quality of. I am having the ring valued to find out if the quality is what they claim it to be so I can take further action. I am extremely disappointed that given the circumstances and having been lied to and led astray by the company, they are yet to refund me.

I ordered a bespoke ring from Angara on May26th, didn’t pay for express delivery, but really needed it delivered before June 10th. THEN, I read the reviews and started panicking. I contacted customer services who assured me it would arrive in time. My ring has arrived today and it’s gorgeous, exactly what I wanted.I know we don’t order the box, but the packaging is gorgeous and the little light up box that the ring came in was a surprise. I’m based in the UK and can only say good things so far. I haven’t taken the ring for appraisal to check diamond size or metal used (I ordered platinum) but very happy so far. Would order again

Angara failed to send the item at the nominated date, due to a communication breakdown between 2 of their teams. I chased them up multiple times, but by the time they rectified it, I didn't get the item in time for my wife's birthday. Disappointing.

After reading the reviews I was a little dubious, but fell in love with two necklaces, so decided to commit. I'm so glad I did! Beautiful jewellery, well presented, certificates to go with them too. I cannot wait to get married and wear my necklace and see the look on my mum's face when I give her the other which is almost identical to a very sentimental one that she lost. Free gifts were very much appreciated too. Can't fault a single thing

I ordered an engagement ring where I had two delivery options. The premium one was 3rd - 4th of May and the stadard one was 6th - 7th of May. I have a flight to Paris on the 12th of May so I chose the premium option just to be sure. However the ring was still in production on the 4th of May and now the ETA of the ring is 12th of May meaning that I can't bring it with me to Paris where it is needed. The thing that angers me the most though is that while I expected it to be sent from Germany, the ring was actually sent from the US meaning that the 3rd-4th of May estimate was never realistic in the first place and it was probably just to make me buy the ring.

Awsome customer service straight to the point im talking to an actual human what couldnt u love

The ring I was sent wasn't the one I ordered and it was not hallmarked. It was rattling about in it's box uncushioned. Disappointed all round and still waiting on a reply from Angara

First when receiving purchase, it didn't come with free gift promised an now the ring was taken to a jewelry store and doesn't have the 1/4 carat I pay for

Quality of jewelry is superb. Depiction of jewelry is accurate and arrives on time. Made multiple purchases and not disappointed! Recommend for any jewelry purchase you are considering!

Angara has been a pleasure to deal with. I had to do a return because the ring (though accurately described) just did not lookgood on my fat fingers ! And it couldn't have been easier. They sent the label the day after I requested a return, The payment was refunded the day after I took the package in to FedEx. A large garnet/diamond ring I bought earlier for my Mother is simply stunning ! Definitely looking at Angara offerings first before looking anywhere else for the next jewelry purchase.

The company was neither helpful nor constructive. I received the necklace at 2pm. Lovely. That is where it stops. I tried to remove the necklace a few hours later, and the chain came apart and the pendant fell to the floor. Part of the chain was missing and the rest was in 2 pieces. Thank goodness I had not left the house. When I called Angara on Monday, they told me that I must have broken the chain. They would not send me a new chain without my paying for return. I posed the question that would have happened if I had left the house and the chain broke 3 hours after I got it. He said I guess you'd have to buy a new pendant. Really! These people are the worst and really, you can't trust their chains and clasps at all. Same thing happened to Gregory on March 20th. The company won't call back like they say. Don't trust them.

The customization options for the rings is phenomenal. Also had a great customer service experience when I needed to request a delay in shipping on my purchase. Yosh Matthew got back to me very quickly, and was very helpful.

I actually genuinely don’t believe the positive reviews. I have had nothing but problems the whole five years I’ve had my ring. It is really poorly made and the small stones along the band pop out constantly. The warranty is fake and they make you pay for repairs. I love my ring so much but this has genuinely been a terrible experience that none of my family/friends with rings from other stores have gone through. Really cheaply and poorly made and rude unhelpful customer service.

The manager that I spoke with was very helpful in guiding me through my purchase.

I have to say this was one of my best Customer service experiences online. Caroline D'souza has been phenomenal and has been assisting me with my Diamond earring exchange from Day 1. She made it flawless and had regular updates for me on the entire progress and process!!Trust me, it was so easy! I really appreciated the very prompt responses, updates and the sincere honest genuine attention to a client’s needs! Thank you so much Caroline! I’ll be back for more!

I have the oportunity to work with Lucy Ann. She was able to help me place the perfect order for an engagement ring. I was having difficulty with the website but she was able to walk me through it step by step.

Company is great. Rose kelly emailed back right away when I hit the support email. I had forgotten to hit expedited shipping and asked if I could change it to that and pay some how. They ended up shipping it expedited free of charge! Very professional and helpful.

Great customising website Efficient check out Let’s hope the product is awesome

The fast delivery. The ring I ordered was exactly what I received. I am totally happy with my purchase and recommend this company to everyone!!!!!!

Lucy Ann thank you very much All of the agents have been fantastic!