Company Details

I purchased a pole and had issues setting it up because of damage. I have been trying to reach support for a month with nothing but automated responses that someone will eventually get back to me. Horrible customer experience.

My pole arrived today super excited. Delivery took a 3 days and customer service was amazing when I called to discuss my order.

I ordered the A frame and hoop and have found the equipment to be of a high quality on a recommendation. I did have to contact customer suppport about my order as there was an issue which was dealth with immediatley. I also had to cntact tech support and found the service to be brilliant......Special shout out to Spencer who was fantastic and was able to solve my problem. I would thoroughly recommend this comapny to others.

Awful company. They sell performers trash products that are faulty and then act clueless when you ask for technical support. Waste of money, trash product

Pole damaged my ceiling. It still damages the plaster even if you put it on a joist.

Carolina was an absolute star! She helped me with an order hiccup and went above and beyond to get everything sorted out! She was patient throughout the whole process and was just a joy to talk to!

Carolina was great !! I was having a difficult time buying my pole but she called me back and was able to help me immediately !!

I have been a xpole customer since 2010. There customer service is second to none! Always had a response within a couple of hours, always happy to answer any questions with informative answers. Even for pre 2014 poles replacement parts have always been identified and sent quickly. Even when bought second hand they still will help with any issues at all !!Any issues over the years again always resolved very quickly and politely . I can't rate the customer service and their poles enough !! I have multiple poles from them but still currently use my pole i got in 2010!! It's used pretty much every single day! For the price of the pole I think that's fantastic value .

Carolina helped me out a lot! I had some issues with a return but she made sure to take care of me. She was really nice and efficient.

Be prepared to work out any issues on your own. I spoke with them over a month ago about an issue that they know occurs with x stages but they didn't know how to deal with it. (Which is pretty bad in and of itself.) Then they said they'd look into it. I never heard anything. I chased them two weeks ago and still nothing. If I was buying again, I'd buy a stage from another retailer.

Great products and fab customer service, really responsive and helpful :)

I had e-mailed about an ongoing order issue. Carolina called me the same day, and followed up with an e-mail with her contact information. After a bit if phone tag we finally connected and she was able to help me right away and explained what had happened and why the process had been delayed. I also had a question about a problem I was having with my pole. She put me in contact with Heidi and the two helped me troubleshoot my problem and figure out the best solution. Carolina then continued to finish up with the initial reason for the call and I feel confident that my issue has been resolved. Not only that, but the on-the-spot troubleshooting and follow-up to send out some additional parts was a great help!

Carolina was wonderful! she helped me get everything squared away and made everything quick and easy and made sure i would get my pole on time 🤍

I wanted to take the time to thank Carolina for her patience, her guidance and beautiful uplifting energy!!! She really made the experience of purchase an X-pole stage easier and fun!

Caroline & Kash we’re very helpful and acted fast to help resolve a shipping issue. Beyond happy with my experience and grateful for their help.

Outstanding customer service! Has 3 issues with my items either being faulty or damaged in transit and there was no hesitation in helping me to replace all three at three separate times! For this I will give them 5 stars. Thank you Spencer from the tech team, you deserve a raise for your efforts! Also the stage lite is great product! The 45mm X stage lite is heavier than most other transportable pole stages however it is totally worth it as the pole does not wobble when doing tricks unlike other pole stages. Overall would highly recommend for service and quality.

I was accidentally sent the wrong pole and stage. At first I was stressed and sad. Then I got a reply from X-Pole that set me up with a Canadian helper Melissa Mares. Within a week the new pole was here and the warehouse is preparing a return label. Now I've gotten to try out my Lyra and x-stage lite. It was all a happy accident. It's perfect and I'm enjoying it! The stage is so easy for me to set up alone and the way it packs up makes it easy for travel or taking it down when I need my space for something else.

Melissa Mares had helped me replace my screws twice, including very quickly after a house fire so I could get back to work. The lovely tech service department man also helped me when I first got my x-stage lite. Did a trouble shooting FaceTime session with me when I was having assembly issues.

There were some innitial issues with my order because I wasn't receiving any shipping updates, but I was lucky enough to get in touch with Roxanne Harvey, who helped me request a refund, place a new order and really went above and beyond to get my order to my door ASAP. I am super happy with my new stage pole lite, it was easy to assemble and I love how secure and portable it is. I will definitely be ordering from X-Pole again, because I love the quality of their product, but also because of the amazing customer service by Ms. Roxanne!

What amazing customer service. FedEx bungled the delivery of my X-Stage but X-Pole's Melissa Mares took charge of the situation and made sure I had everything I needed in no time. I've been an X-apple customer for nearly 15 years and with great support like this it's no wonder why!