Company Details

Thank you to Nick Hives-Wood for professional and kind service. Best wishes,

Delivery was quick & hassle free.Shower rail was easy to install & looks great.Great service & product!

Gods as expected arrived in dog time

quick and easy service and very speedy delivery

Shower curtain arrived promptly, and was just as anticipated. Colours matched our bathroom exactly. Quality was fine. Very pleased, and would purchase from SMR Bathrooms with no hesitation.

Only bought a TRV kit, super fast delivey and great price.

Item delivered within agreed timescale

Brought 15 rad valves and needed to change 2 of them for a different style. Although it was a couple of months after the original sale they exchanged them without any hassles. Excellent, thank you

Will use SMR bathrooms again, Friendly,helpful,prompt service with quality products.

Having placed, and received, my first order with SMR Bathrooms, I can fully recommend this company. Order placed on 4.9.2016 and received on 6.9.2016. Item securely packed. Refreshing to find a company that gives great service.

We've used SMR Bathrooms twice now and we couldn't be happier with the products however, 23 have had issues with deliveries both times. We were sent items that he hadn't ordered and promised delivery which has failed. When trying to arrange collections and refunds, we've waited weeks to get it sorted. For expensive products, we expected a better service.

Great service and products would recommend

I ordered a large quantity of cast iron radiators and whilst the sales guy was very nice and promised a great service, what followed was the worst service i have ever experienced. Firstly, I was informed by the sales guy that the radiators were delayed due to lack of stock. That was fair enough and accepted but I was promised that the radiators would be rushed through upon delivery to the manufacturer. After severals calls for an update own delivery, I was advised that the radiators were intact delivered late to the manufacturer. I asked about them being rushed through only to be told they would take the standard time and I would have to wait. After waiting nearly two months (originally quoted up to three weeks!!) I confirmed in writing the day before delivery, the delivery address, which I then received confirmation that the address was correct. Therefore, I was disappointed to find out in the afternoon of the following day that the radiators were being delivered to an alternative dress 30 + miles away! Again, after several calls trying to explain to Customer Services that the delivery address was being made to the wrong address and I had paid for people to be available to unload the radiators and a plumber to start installing them, I was promised a delivery on the next day with a call first thing in the morning to confirm a time. I also asked that I receive a call to discuss the compensation for loss of expense. Neither call was made and the radiators were delivered in the morning of the next day. Some were not protected and after checking with this company, I was informed that this is standard procedure. Not happy with any of the so called service I had received today, I chased up why no one had bothered to call me regarding the reimbursement of my costs incurred and I was called back by the Head of Sales who accepted the issues were not of my making and that I should receive full reimbursement and he would organise a call on Monday morning to confirm. Needless to say, someone from Customer Services called me today to tell me I was not receiving any refund and that they never refund any money. I asked for the senior manager to call me to confirm their reasoning behind this and for confirmation in writing that the company have never reimbursed anyone . So far I haven't received either the call or email. This is terrible Customer service and I warn you to look elsewhere before placing an order with this company. Since writing this review and prior to it being published, I was contacted by the General Manager who, after listening to all the recorded telephone conversations I had had with his team, wanted to personally apologies and explain what actions he has taken and to make sure I was happy going forward. This was very much appreciated and I was very impressed that the time was taken to actually investigate the issues and to contact me. I was given personal assurances which I do believe will be implemented should I use the company again and as such, I am now very likely to give them another try. Great customer service finally. Thank you.

I live locally to these guys so popped in to purchase an accessory for a cast iron radiator I was installing at home. The guys were very attentive and great to deal with. I will definitely use again!

Radiator arrived really quickly and in excellent condition. I contacted their customer service to check something on the radiator which I was unsure about. They were very helpful, believe they liaised directly with the manufacturer to clarify and got back to me again very quickly.

Fast dispatch from SMR and excellent product quality. Issues with UPS delivery caused delay of 3 days before delivery was completed

excellent customer service. Gave me factual answers. I ordered products and they were delivered by a carbon neutral courier which is impressive. Overall excellent.

The second time we have ordered from this company and have no reservations in recommending.

Very friendly, knowledgable, fast delivery, good price. Can't fault.

fast response and quick service