, , , US
Absolutely the worst customer service ever, no package, and I’m out $179, couldn’t get no help from them
Wife purchased a sheet as a gift for me. Only wanted to exchange the sheet for a mat but they haven't responded to numerous emails, VMs, etc. Advice would be to swerve this lot based on our experience and all other reviews.
If I could leave 0 stars I would. They never reply to email inquires to cancel orders. Sent 7 emails. No reply on any of them. Product was overpriced. And customer service phone number doesn’t work. 0 stars. I don’t recommend doing business with them. Ever.
Terrible company to work with. They don't stand behind their product. Their sheets don't work.
DO NOT BUY, THEY TAKE YOUR MONEY AND DO NOT SEND OUT THE PRODUCT. scam alert.
Placed an order about a week ago. They already charged my credit card with $170. Shipping status is „ready to ship“ since a week and nothing changed yet since. Sent an email with estimated shipping date ?! Haven’t heard anything back yet. Guess I got scammed again !
I’ve been waiting weeks for my half grounding sheet,costing £82. like all who have experienced purchasing from this company,after several emails with non responses ,if it arrives im sending it right back…I shall be contacting my bank.. Zenlife uk ..you have a lot to answer for ..
Well I see Zen life likes to post on here that all these reviews are " fake news" I assure you I am a legit customer and these reviews have been spot on , It all sounds great until they have your credit card number , I even paid extra for expedited shipping and insurance , I did receive confirmation of my order but when emailed and called for tracking info I received a message on the phone and no reply to my emails. Makes me regret chosing them over all the other available sources for grounding sheets .
Sheets didn't work (I tested with a multimeter). They refused to take them back, kept ignoring me until I initiated a chargeback but even then they say they won't take them back because the package was opened!
I have not got my item till now. It was ordered on 10/10/2024. The only correspondence I got from them so far is the receipt. I have emailed them 3 times with no response. Yet they sent me an email to review their product. I am awaiting their response to their so called review I did before taking a legal step.
Complete scammers. Product sent after weeks and not their product, tried to say it wasn’t their order Trying now to return goods, return form doesn’t work, awaiting a response. Absolutely do not use
DISCUSSED Ordered the sheet and money was deducted from my charge on 9/27/2024 to date I have not received any type on confirmation of order, when it would be shipped. Tried to contact through email with no connection - phone no is just recording--just want to cancel order and refund my order - Shirley
They have taken my money 7 days ago , still waiting for a tracking number , emailed several times only to receive 2 automated responses, tried call but no one picks up! Then conveniently you get a text saying sorry we missed ur call how can we help!! Pure scammers they have probably gone bust as there’s zero customer service!! Also one of my emails was a cancellation I don’t want the product as I’ve read a couple of poor reviews…. So now I gotta wait 30 days so I can get my money back! Love how zen life trying to come across all smart and funny…. I know the truth….. apparently they have refunded my money their end! Let’s see if my money is back in my account quicker than the 7 days it took them to finally respond back to me! My review is not for zen life groundwork but zen life grounding!!
Haven't recieved after paying this on 21st Sep £139 no tracking info no product no correspondence
Bought a grounding sheet which made me feel poorly and gave me shocks actually impacting on my sleep in a negative way. UPDATE: I HAVE EMAILED. U RESPONDED OFFERING REFUND AND THEN GHOSTED ME!
