Company Details

This is just a brilliant product and the customer service is equally exceptional. The App works better on Android than IOS. On IOS, the onscreen keyboard stays on when you are capturing information and makes it rather hard to move to the next field. I was able to complete the setup without any issues on Android, after getting stuck on IOS.

The helpdesk is unavailable and does not respond to queries, whether by email, WhatsApp or the web site.

Paid for overnight delivery but it took six days. I asked for a refund but I’ve heard nothing. This was the same when chasing the delivery. Very disappointed with your customer service!

I can't speak highly enough of the exceptional service I received! Mathew was incredibly patient and helpful as he guided me through the setup process. I made an error during the setup {completely my fault}, but Mathew didn't miss a beat. He calmly and clearly walked me through the steps to fix the issue, ensuring everything was set up correctly. His expertise and supportive attitude made the whole experience stress-free. Excellent customer service! The system immediately highlighted the fact that my battery settings were incorrect, which by implication translates into less grid usage and an immediate saving on my electricity bill. Thank you Mathew

Quick delivery. System works and support is great.

Quick & Excellent service

First time I used the dongle, but has drained my battery twice during the evenings this weekend and on a farm, that is unacceptable... I don't see much on the app that makes it suitable for me to pay monthly and can't set the Deye system, if I needed to. It did not give me a warning when Eskom was off and that was one of the reasons I bought the dongle. On a farm, the solar system must work perfect...

The setup was easy. Now the proof is in the use of the device and the benefits it promised. Only then will I be able to review.

Brilliant overall experience! Ordering was easy, delivery was quick, and installation was easy! Within 30 minutes of connecting the dongle and signing up, someone contacted me regarding an issue and rectified it, and this happened at 22:00! I am absolutely in love with it thus far!

I just got my Sunshift dongle about a week ago, and I’m really impressed so far! Delivery was quick, and the installation was super easy—definitely not as intimidating as I thought. I was hesitant to change my battery settings on my own, but Sunshift did it automatically, and I’ve already noticed a difference in how my system runs. Much more of my battery gets used and I can see im using way less grid. I was worried about some of the settings that looked wrong so I messaged them on WhatsApp and Hanri responded very quickly with screenshots of my battery documentation and an explination to show the settings are exactly what is recommended. I’m excited to see the difference in my next bill! Highly recommend for anyone with a solar setup!

Very prompt delivery and support. Haven't yet installed and used the unit.

In a nutshell, Mathew. He is patient, knowledgeable, lovely demeaner and his follow up is superb. Happy client 👌👌🎯

Mathew reached out to me via WhatsApp the moment I registered. I had an issue that my device could not be registered as the QR code was not being recognised as valid serial number. I notified Mathew of the issue via what’s app and even though it was late in the evening he generated a new QR code and was able to get the system running perfectly. I’m yet to see the full benefit of the product but so far seems to be working as advertised and expect great savings over the next few months.

Again excellent client service, and technical expertise to make the selection of the appropriate monitoring device a breeze, allowing us to focus on expanding our capabilities, without sacrificing quality.

Quick delivery. Easy install, fast and efficient communication

Expected to wait five days, got it in two. Best online shopping experience for this year. Thank you!

First helpful on the telephone Product ordered, received in 3 days Installation was a breeze (plug and play) System is on 3 cellphones we have as yet not had any problems it uploads and you have real time data available History available on computer have not done much here yet but it all there …

Delivery and communication from the company itself is great but there is a challenge with the inverter "Allow Remote" assistance being unticked after a period of time that renders the Xemote device to an monitoring function only. This is a Sunsynk firmware issue under review but means every day the inverter needs to be checked at the unit itself that the setting is still ticked. Not 100% how to move forward with the unit at this point.

Pre sale service excellent. All questions honestly answered. Prompt delivery. Minor issue when installing the product with my equipment setup as the supplier had not established whether my inverter was of the latest generation as this required an additional connector. It was quickly resolved and the required connector was shipped by the supplier. Great support and the product so far is doing what has been claimed of it.

This was one of those rare occurrences were I am unable to say what part of this experience was the best. From my initial contact with the company to my latest enquire. It has just been a joy to work with them. The staff is all so friendly and helpful. The speed at what thigs happen is astronomical. I ordered my sun shift device on 14 feb and figured since I live in a rural area delivery would take the normal 3 to 5 business days. What a surprise it was to find that the device was delivered the very next day. At around 16:50 a received a WhatsApp from Mathew enquiring if I did receive my device and if he can give any assistance to set it up or anything else. That is client service being proactive to solve problems. All the WhatsApp I have sent after that has been replied to in less than 2 hours. I have being using the sun shift device now for 2 weeks and I am already seeing big savings. In fact the actual savings I am tracking is even bigger than the ones they are recording on the report they email me daily They daily report that they send out is easy to read and shows some interesting insight into your systems efference To sum up: Sales: exceptional performance After sales: exceptional service Technical: Don't know. It just works so there has been no interaction with them and that is how I as a client like it, no hassle, no problems, just results.