Company Details

We have been using Twilio for over three years and have several accounts with them. Dealing with this company has been a constant headache. Today, out of the blue, they suspended my account due to suspicious activity. I run a legitimate business working with oral surgeons. They're constant disruptions and SPAM calls has deeply impacted my business. I am calling my attorney on Monday since this is costing me thousands of dollars. Horrible company, do not walk, run from them.

All my scam calls originate from Twilio ireland. How is this allowed to happen? Can't they be regulated or accountable?

Large numbers of spam calls I receive are from numbers managed by this company. If they aren't aware of the activities of their clients then they should be.

Just lost over 300$ due to * suspended due to a lack of funds. Recharge your account and get back to making calls.* It is absolutely not safe to use any of Twilio services. Customer support is impossible to contact. DO NOT use this website if you want to provide a safety system for your company and your customers.

Spam call claiming to be from Vodafone offering an upgrade. Then asked how much I was paying! When I said "if you are from Vodafone you would know" she hung up. Indian accent. VOIP fake number facilitated by Twillo

This company needs to be shut down ... they seem to be involved in facilitating scam calls all of the time. Is it possible for the Irish authorities to check them out and then shut them down????

Scumbag spam call enabling shysters. They provide VOIP services for organisations that make spam and scam calls. The company knows full well that this is happening, but does nothing to shut down the illegal activity. It seems to be more important to them to make money than to act with and form of integrity. Why any legitimate company risk their reputation by doing business with them is a mystery. Todays call was from 0118 230 5838

This is a scam - block their numbers and demand deletion of your data. They will ring you daily off different numbers and look to scam you regarding phone contracts, energy etc etc.

This company appears to make its money by hosting scammers - repeated calls pretending to come from an 0161 number and posing as an 'energy adviser'. Can no action be taken against them? - dozens of people are being affected in the same way, as the 'Who called me?' site shows.

I received a phone call purporting to enquire about energy. I explained I was registered with the TPS and they immediately hung up. I have reported them to the TPS, however, it appears they have form for this sort of behaviour.

Scam phone call, showing to be an 0161 number, (Manchester) but looked it up and they are Twilio. When challenged with unauthorised sales call, she hung up.

This is a persistent offender against telemarketing rules in the UK. They treat the list of numbers registered with Telephone Preference Service as a free list of numbers to use and annoy. They have contacted me this month on my "landline" on 5 VoIP numbers and 1 apparent mobile, all of which are now blocked under BT's Call Protect scheme. I suspect that they charge customers using their marketing service by the number of ATTEMPTED calls. They are a real nuisance company, controlled in the UK by an Irish company which is in turn controlled from the USA.

Like others, the application process is horendous. Reject with no reason. No replies to countless reminders. Replies that are complete wrong. Twilio is a disaster nowadsys. I have been sending them docs since Apr and it is now mid Oct 2023! On going mess. If there is competitor to twilio, I am sure many would leave.

if you represent legitimate business, they suspend your account. Looks like this service not suspended only scammers and spammers.

The only reason my business uses Twilio is for a custom SMS system that notifies our existing clients of certain things in the system. Our clients PAY to get these SMS. However Twilios A2P 10DLC approval process has killed our whole system and even after months of attempting to get this approved we still haven't been able to. However Twilio has NO problem continuing to take our money every month for messages that are NOT being delivered. They also have no problem charging $15 everytime we try to get the campaign approved. They can't even be bothered to tell you why it was not approved and instead just tell you it was rejected for "unknown reasons". As for their outsourced support that takes at least 24 hours between replies... well I'd have better luck asking my dog for help. If we had not already wasted a lot of time developing our system to work with Twilio specifically we would have dumped then loooong ago.

Constant spam/scam calls alegedly from Bradford (mostly/recently) Manchesterand others Is this how Twilio wishes to make its money?

Bunch of scamming toe rags. Use a Manchester number (0161 524 8537) over VOIP to try get your details, posing as a company "enquiring about the road traffic accident you reported". Be Warned!

Phishing/scam phone calls coming from their Manchester number. May be providing mobile numbers to scammers?

This company cold calls and spams constantly. They are breaking GDPR and causing harassment, alarm and distress. 6 or 7 calls in trying to sell me loft insultation. People need to be arrested.

Twilio a spammers paradise. I guess they make a fortune providing telephone numbers to the phone spammers.