Company Details

Excellent service , and a great product. Delivered promptly and professionally

Great price for lovely high quality tiles and very helpful as well.

Easy to use website. Tile samples/postage was not expensive and good service

great service

I will definitely order again with this company and will recommend them! I was very frustrated and worried about my order as I experienced a problem with the delivery but as it turned out they are a legit company who cares about their customers and they want you to have the best possible experience. The customer service was really helpful and kept me updated as they was trying to sort out the issue! As for the tiles themselves are even better than expected!!

I don't normally write reviews but my experience with Tiles Universe warranted it. I had an issue with tiles for our bathroom install just over a week before it was due to start and needed to find different tiles with not much time to spare. I found a design I liked which was stocked at a few places, but didn't have time to get samples sent and then get the actual tiles. I called up Tiles Universe customer service and they arranged for me to be able to drive directly to their warehouse (which was closer than their showroom) to see and collect the tiles straight away if I liked them. When I unloaded the tiles, one of them in the packages was unfortunately cracked, but they refunded me for that tile that same day. They did all this for a small order of only £150. They were always quick to respond, flexible in finding solutions and extremely helpful. Also, they offered the tiles at the best price!

Very helpful company, dealt with all my enquiries with patience and detail. They have a nice range of products of high quality, efficient delivery also. I will be reaching out to them again for future interior projects!

Tiles Universe provide a professional and thorough service, offering great advice and assistance during our purchase. They have a variety of options as well which makes it easier to compare them all. Definitely recommend!

I recently had an outstanding tile shopping experience. The staff's expertise and warm service made the selection process stress-free. They went above and beyond, offering valuable advice and ensuring prompt delivery. I highly recommend this place for top-notch service and quality tiles.

Ordered these tiles on 2 occasions for both bathrooms and from customer service and to delivery can not be faulted. We even received 1 tile broken and was replaced within the next day.

I ordered some really pretty tiles around two weeks ago that I was super excited to receive the order was going to be delivered kerb side with a phone call before arrive my tiles was delivered in front of my skip no phone call no one was home my tiles went missing I contacted the company and all the compan have said is we have a picture of your tiles being delivered and left on site so there’s nothing we can do. I have never in my life experienced such horrible service and lack of accountability and not one form of reimbursement disgusting treatment

Really good prices and Sonali really helped with everything good customer services by all their staff

Excellent quality tiles delivered in good condition and with care. Pleased with the design and ability to order a Sample tile to help us decide. Easy to deal with website and payment. I will recommend to purchase tiles through them as they are trusted company.

From choosing the tile to the exceptional service , and price was right too for the massive porcelain tiles , which I did a lot of research on … the staff very helpful mr. Singh and the delivery was on the time promised

This is my first time I will deal with tile universe. They have a good range of tiles to choose from. They accommodated my excesses and delivery was in phases to allow me ascertain if I needed more. I was also able to review my choices after the sale and their customer service was spot on. I will definitely recommend them and use them again.

The service provided was exceptional, surpassing all expectations with its efficiency, professionalism, and remarkable attention to detail. Their extensive expertise in tiles and tiling techniques was evident, showcasing a deep understanding of various materials, patterns, and precise installation methods.

Brilliant delivery and material quality. So glad for buying from you. You deserve my full loyalty. Thank you.

Great service. Good porcelain tiles.

Highly recommend these guys they called me and gave me a discount when they didn't have to as l had already placed the order. Great prices and range of large format tiles definitely worth checking out

Absolutely brilliant Tiles !! Customer service was on point. I strongly recommend.