Company Details

I am delighted with the product and service that Swaggerpaws have provided. I pre-ordered a 5 metre long line lead on 1 November, accepting that the item was out of stock and it would be a while before I received it. The lead duly arrived on 15 December. I had been kept fully informed as to the progress of the order in the meantime, receiving two emails apologising for the delay - I do understand that sometimes delays which are longer than anticipated can not be avoided. I was delighted with quality and design of the lead but, unfortunately, the classic style which I had ordered turned out to be too heavy for my dog. I contacted the company on their contact form to ask if there was anything that could be done about my mistake. Benjamin from Swaggerpaws phoned me almost immediately! He couldn't have been nicer or more helpful, advising me to return the lead at the company’s expense, and sending out a lighter version - this arrived the following day. Service such as this is rarely found these days and I and my new rescued Italian pointer cross, Bella, are extremely impressed. Thank you Swaggerpaws!

I've already made my 1st purchase of 10m lite lead from Swaggerpaws a couple of weeks ago for my Yorkie and am so so happy with it! It gives my dog that freedom to run about and gives me the confidence that I still have him attached should he not come back when called! The lead is beautifully smooth, great colour to be seen on the grass, the hande is comfortable to hold & amazingly it just doesn't tangle up. I opted for the carabiner clasp (one of the main reasons at first I chose Swaggerpaws) because I feel the most confident with this kind of clasp for not coming undone unexpectedly. It is self locking so simple enough to open/close with fingers, but is very secure when shut. It's also a great lightweight clasp and though my dog is a Yorkie, there is no dragging on his harness, so happy dog, happy me! I've been so pleased with it that I have since purchased 2 more leads from them, a 5m lite lead and a standard size which has now replaced a nylon lead I was using before. Washing in a bowl of warm soapy water after walk and wiping dry, took only a couple of minutes and is all ready to use again. Customer service is great, Benjamin answered my queries really promptly and politely. Really chuffed with my purchases, I feel confident buying from Swaggerpaws again when need to and would recommend these leads confidently to other dog walkers. 5 stars all round. Thank you!

Really poor service in regards to delivery. Stock had been back in for over 2 weeks before they dispatched it and multiple missed promises for dispatch dates. Then when finally dispatched, they sent with a cheaper service so no chance of hitting the delivery date given in the last promise. The products are good but theres a real lack of accountability for missing promised dates. If they don't have enough people to fulfill orders, they shouldn't be selling. If you have sold preorders, you know exactly how many need to be sent out and should plan accordingly. Unfortunately they will stay a small brand if they don't invest in their growth by improving customer service. Update - after speaking with the company, I was given a refund to make up for the missed promises which is appreciated.

Was surprised by the good reviews because my experience was quite disappointing. I have now finally received the dog lead more than 4 weeks after placing my order with SwaggerPaws. However, the process should not have been so difficult and it really shouldn't have taken so long for it to arrive. Unfortunately, I had to chase for updates on several occasions, and my order was only dispatched after posting a negative review about my experience. Credit where it's due, SwaggerPaws did apologise for my experience and the product looks very sturdy and exactly as described. Looking forward to using it on my next walk! For the product alone, I would have given 5 stars but I've had to deduct a couple for the inconvenience and delay.

Excellent, this is the long line I have been looking for, it doesn't get wet and heavy and easily slides through long grass and doesn't become tangled. It's a game changer for my dog who can't be let off the lead and give her the freedom to explore. Definitely 5 stars.

Simple ordering and efficient delivery. Thank you

Great products, wide range of options, fast delivery.

I love my lead! It's fantastic. Fast delivery and a really helpful company who answered all my questions before I ordered. Will definitely order again. Great quality leads at decent prices.

Really happy with both my leads !

Fabulous service and product

Very quick delivery and perfect for my new pup

Clear and simple descriptions of the products, recommended by my Dog Walker.

Really good quality leads. Feel like they’re built to last - especially with mud and undergrowth to negotiate. Perfect size and weight for my little roaming Jack Russell. Thanks

Excellent customer service as needed to exchange item . Really happy with product 😊

I'm so happy I found this awesome business. I'm a full time dog walker so having the right equipment is essential for safety and comfort. I'm a huge fan of the biothane style leads for comfort, grip and hygiene between clients. I swear by the double ended leads and love the security provided by the carabiner. I also run a small pet shop, so I've started stocking these leads and my customers love them as much as I do! The branding and design really sets these leads apart when on display. What REALLY sets this business apart from others, is the AMAZING customer service. Katie & Ben are so accommodating and extremely responsive. The personal touch makes me feel like an extremely valued customer. Thank you so much. You guys are amazing 👏 Katie & Ben: If you're ever in the High Peak, make sure you come and see us at Cooper's Corner!

Great product, fast delivery and love the colour choices for the leads!

Great item and so quick in delivery

Beautiful colour and looks robust. I haven't had chance to use it yet so I don't know how long it will last but so far I'm very pleased

Great quality, good price and quick delivery! Bonus points because my wife loves the colour :)

Just all around amazing. I ordered in the afternoon and 9am the next morning it was at my door, I was amazed!