Company Details

This was our first visit to Turkey & we were sceptical but oh what a beautiful place with fantastic people. The gulet was amazing, outstanding crew & lovely companions The hotel was great& we cannot thank you enough.

Booked 5* All inclusive in Kushadasi in Turkey for £259p. didnt expect much at that price but holiday was lovely. weather was lovely. hotel was great and we were even upgraded when we arrived. excellent value holiday.

Just returned from an 11 day tour of turkey followed by 7 nights gulet cruise. We stayed in 9 hotels, had 12 transfers and many tours including a hot air balloon ride. Everything went perfectly and we had the holiday of a lifetime. even when i lost one of our flight tickets, they emailed to the hotel a replacement free of charge. i know for a fact other companies charge for this kind of thing. i recommend cappadoccia so much. it is like a disney film! The girl who booked this did advise perfectly that the sea would be very cool this time of year for the gulet and she was right but we had a lovely time as i dont swim. weather was perfect for us. great price, great service.

Our experience with SunNSea Holidays was similarly negative. Whilst Georgina Coakley was initially helpful in our online booking of a Gulet sailing, and our very specific requests, our booking form took until the last minute to reach us by email, and things all turned sour when we complained afterwards and were dealt with by Mike Coakley. We were booked to sail for a week from Marmaris to Fethiye and return, but arrived at the METS Sailing office in Marmaris, the local agents, to find that that had been changed at the last minute so that we were to depart from Bodrum and to sail in the local waters. It seemed a fait accompli and whilst still making the mental adjustment, we were whisked away and taken by car to Bodrum by METS, a journey of some two-plus hours, to board the "Scarlet II". A couple of days before that, Georgina had emailed to offer us an earlier sailing with an upgrade, but it didn't fit our travel plans so we declined. I am very glad that we made the rest of our five weeks' travel plans ourselves. We had also asked that we not be booked on a "party" boat, being grey nomads, and in fact the other passengers were a nice group of people. The problem lay in where the gulets were berthed in Bodrum Harbour (where we spent the first and last nights) right on the waterfront, within "booming" distance of bars, nightclubs and discos. We didn't get much sleep. We think that we should have at least been forewarned of that, given our specific request. Being sailors ourselves, we had also specifically asked whether we could be under sail and were told that that was up to the captain depending on the conditions. In our experience, there were ample opportunities to hoist the sails and cut the engine but in the whole week we had barely half an hour with the sails up, and that was only thanks to frequent requests from not only ourselves, but other passengers. Basically, it was just too much trouble for the crew. Whilst the trip itself was enjoyable, it was not what we had booked and paid for. When we raised it with Mike Coakley, although he 'looked into it,' he essentially absolved SunNSea of any responsibility because we should have rung their emergency number to discuss it - not that simple to think to do when being presented with what seemed a fait accompli amid a labyrinthine structure of agents, tour operators and crew - and although we were offered a reduction on any future booking, it was a hollow gesture as we live on the other side of the world and were unlikely to be back in that country again. Furthermore, would anyone in their right mind book again with a company with they have had a bad experience? I think not! All told, I would give them the thumbs down, and it would seem that going by this site and TripAdvisor's, we're far from alone. Good luck SunNSea. You won't be seeing us again!

“My husband and I usually book our holidays ourselves online but when we were booking a gulet cruise through SunnSea and they offered to arrange the whole of our trip to Turkey - flights, hotels, coaches, transfers etc - we were so busy working that we thought we’d take them up on the offer. We gave them very specific requirements and liaised with them right up until our departure. Unfortunately SunnnSea weren’t proactive and we spent many hours both in the run up and during our holiday checking details, chasing paperwork, phoning the SunnSea office and scouring the internet for solutions to many problems. This was incredibly stressful, detracted from what was intended to be a relaxing time and wasted many hours of our holiday. A lot of time was spent hanging around in WiFi zones or restricting our movements to areas which had good phone network coverage – not easy in remote Turkey. Every day we wondered what would go wrong. Flight timings were incorrect, one coach ticket was actually seven hours later than we had been told which meant hanging around awaiting departure and arriving too late in our destination to do anything we had planned. For two legs of the journey, the bus reservations didn’t exist at all. We discovered this whilst sorting the problem with the first bus booking. This unfortunately coincided with a four-day religious festival so alternatives were scarce. Eventually SunnSea found us a hire car but not until we’d already spent our only free morning on the internet and phone and then traipsing around the city with our luggage chasing hire cars. We saw nothing of the city attractions. If we hadn’t been able to maintain constant internet/telephone contact, I don’t know what would have happened. The third coach booking, a hotel booking and return flight were changed at very short notice and the alternative hotel was inferior to the one we had paid for. As regular independent travellers, we are fully aware that hiccups are part of the experience. However, we feel that almost all the problems we experienced could and should have been avoided if SunnSea had paid a little more attention to the details and been much more proactive so that we didn’t have to spend our holiday time chasing them. So many times we were promised emails or attachments but they didn’t materialise. Even upon our return, we had to chase them for responses to our phone calls, emails and complaint letter. Eventually a partial refund was forthcoming. The reason this is posted so long after our holiday is that it has taken this long to finalise a response and refund. We will never use SunnSea again and cannot recommend them.”

We used sunNsea for a Turkish seven day gullet cruise and was a nightmare from the start the company sunNsea used where a joke ,told lies and misinformed us at every stage of what should have been an amazing holiday to remember but unfortunately all for the wrong reasons from having to take the trip one day later than the rest of the holiday makers to a poor young german girl having to stay on board the gullet by herself with three Turkish men I have never seen someone so upset and hopefully never will . A shambles from the start to finish and plenty of Turkish attitude of so what from the boat managers , boat owner and the managing director who I spoke to , needless to say I will never use this company again .

From the initial enquiry and excellent recommendation through to the end of the holiday everything was excellent. I contacted Georgina a few times with enquiries and communication was excellent throughout. We would use Sun n Sea again and will definitely be booking another Gulet cruise in the future.

I cannot thank this company enough for their help when my wife was very ill for 6 weeks in Turkey in hospital. They helped find a good hosiptal & helped with payment for extra stay for me as i would have had to sleep in hospital too otherwise. one of the managers was on holiday nearby at the same time and he made the effort to come to hospital to visit her. such kindly people at a scarry time of our lives. We are already booked and are going back next year to have the holiday that we couldn't have this time round. Sun and sea holidays are not always the cheapest option but worth every single penny extra for the help we got from them.

Smooth holiday from start to finish..georgina booked our holiday and was very efficient whilst being friendly. Would also recommend mehtap boutique hotel marmis where we stayed. Brill location....brill pkace to stay...

I have booked with SunnSea a few times. I have always felt that my booking and any concerns I had mattered to them. The courtesy continued right through the booking process, and lasted till we returned home satisfied with our holiday. Well done SunnSea, I will definitely book with you again.

Truly fantastic company that makes it a real personal experience when you book your holiday. They do everything possible for you always seem to find a great deal. They are the people I go to when it's family holiday time. They also arranged a perfect honeymoon for my wife and I. Use them. You definately won't regret it!!

Very poor care from arrival at Dalaman airport- transfer consisted of sitting waiting on a bus for hours until they had enough passengers to travel,followed by a scary journey with a bad young driver on mobile all the time. Attempted to just dump the two of us on a street corner at midnight saying that someone would come + find us + take us to our boat I had been assured a twin cabin on the boat( gullet)as I was holidaying with an old FEMALE friend from USA,+ we did NOT want to share a small cabin bed!!! at 12.30-given no option to accept the only cabin available which was a snug double bed!? tried to call the emergency tel no for your company-left messages...never received a call back! (the literature from you did say dont accept a double + call emergency no if having problems. ) SET SAIL AT 8AM + had a great holiday with great crew!.. But sadly spoilt by the sleeping arrangements which were just awful in our situation+very embarrassing for me having organised this holiday for this friend!! It makes me shudder at the thought.

We booked a weeks gulet cruise marmaris to fethiye and back to marmaris also a 3 week flight , for 2 people we had already costed it ourselfs and it was going to be £1500 I emailed sun and sea and asked if they could beat this price and they did. Excellent flight times and price, well let me tell you it speaks for its self, total cost for 2 people was £1090 how good it that , the staff were so friendly especially Georgina she help me so much and sorted everything for us even down to picking us up from the hotel that we hadn't booked through them, to return to the airport to catch our flight home at no extra cost . I would recomend this company to all my family and friends

Gulet sailing experience was wonderful with great skipper, excellent food and very professional crew. BUT.....having been told by the agent (and was one of the reasons for booking) that our 3 teenage children family would be with simlar, we were put on a boat with 3 Italian / spanish couples. This type of holiday is very intimate - eating, socialising, bathing in close surroundings so this aspect was disappointing ..and for couples wanting peace and quiet, then the sight of teenagers was equally shocking!!

Booked holiday over the phone and the customer service was good.

my 4th year with sun n sea yet a nother great holiday nothing to much trouble for them always helpful georgina and staff all put them selfs out to book you the best price holidaythey can many thanks from val gary&familywould recommend them to anyone that wants a hassel free hoilday will be returning to sunnsea next year fingers crossed many thanks once again VAL BARNETT XX

Price was excellent everything as stated only one gripe. The staff at the resort were mostly un able to speak english and quite rude, and was told by locals that the main land Turkish were just like that ????

Sun n Sea holidays helped us book probably the best family holiday we've ever had to date. The advisor listened to all my questions and nothing seemed too much trouble. She took time to offer different options for flights and resort types and the relative price difference made it so clear to chose which to opt for. The week on the gulet was fabulous, relaxing, and so much fun........not posh but those guys looked after their boat and us very well in deed. food was fantastic 4 times a day, they were flexible to staying a little longer in some bays and moving on from others....nothing was too much trouble. The crew became our friends, as did the fellow holiday makers on our gulet from America. The week onshore was great too! I've recommended this company to several other friends since then, and will continue to do so! Hope to use again in near future!

We stayed in Sultanahmet, staff at the little hotel were so friendly and helpful. We were right in the old town, near the markets and attractions. Transfers, hotel and flights, for three nights, £300, Bargain!

you always get to talk to someone who finds out what you want from your holiday, and you get a good selection to choose from. Their holidays are great value and if you need any help when you are away there is always some around to help 24 hours a day