Company Details

This is an update on my review from Friday 13/9/24. I am very pleased to announce that "the management" have agreed to refund my deposit of £300.11, today. I have therefore taken them on trust and upgraded them to 5 stars for resolving the problem to my satisfaction. Obviously, if I don't receive my refund as promised, I will write another review!

I find it hard to believe that I am reading about a Company (Southernbrook Lettings), whose very favourable submission below, has apparently been written by the Group's own Managing Director. From recent experience, Landlords should be aware that a Southernbrook tenant, could be constructing a nuclear bomb shelter under their property and it would, most likely, go unnoticed by the letting agency.

Refused to register a Ukrainian friend because her income didn’t meet their threshold which is apparently designed to exclude absolutely anyone using housing benefits or a low income (£31k threshold incidentally). Highly discriminatory and rude.

Fantastic agency highly recommend

Be last resort using this outfit Terrible customer service If you are a tenant be warned Please use other more friendly letting agents .

Nothing positive to say about southernbrook. Viewed 3 rental properties. The first was a family home we loved but was rented to a group of 3 sharers. House 2 was grossly overpriced and then house 3 we loved. Put a holding deposit on the property to be ignored for several days. We was then told the landlord has pulled their property off the market and essentially ‘stitched the letting agents up’. There is now a southernbrook Let-by sign outside this house. Avoid this company unless you thrive on stress, disappointment and regret

They are really helpful and nice and really understanding and easier to get along with and I can’t find anything wrong with them and I would recommend them to anyone

Southernbrook have managed my properties for 15 years. I can't fault them, always efficient, professional and cheerful. Just last month, tenants gave notice, the property was marketed the next day, new tenants found and contracts signed within the week. I couldn't ask for more. Thank you to all the team.

The whole process was smooth from start to finish, thank you to the team for making my move as stress free as possible!

I have had nothing but a fantastic service from this company .They manage my whole portfolio and have done for 15 years ,excellent !!

Any excuse to keep your deposit, stay away from these bunch of cheats.

Dont bother with this company. If you need to move somewhere they are the best but if you have any problems afterwards it's a complete nightmare.

If you are looking for a management agent that really look after your property then you won’t be disappointed with Southernbrook. The staff are friendly, knowledgeable and hardworking. They look after both tenants and landlords to a high standard and as a client they have the personal touch of knowing you and your property when you call. They are backed up by The Houserack team who deal with all repairs and maintenance issues extremely efficiently. You really are in safe hands with Southernbrook. They publish regular newsletters with information of changing rules and regs and the Team are well qualified. I wouldn’t put my properties anywhere else.