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At Shade & Story, we believe every window tells a tale. Our journey began with a simple mission: to craft bespoke blinds that don’t just dress your windows but transform your home. With over 40 years of expertise, we offer bespoke made-to-measure blinds and shutters. From precision craftsmanship to premium materials, every blind is designed to elevate your space and create a story that’s uniquely yours. We offer an incredible range of exquisite designs, including many from renowned interior brands. Proudly partnered with John Lewis, we’re committed to quality and exceptional service every step of the way—from inspiration to installation.
Ithe colours in our samples book have different names to online When i want to give a quote/order for the customer it is very long winded and complicated
Good delivery and communication at all stages. No allowance made from my width measurement for recess tolerance!!
The following supports my email to Customer Service about points to be resolved: 1. The chain has become detached from the idle pin. 2. Thought the chain supplied was too light for the blind drop (160cm) and too short. 3. Suggested chain should have a minimal gap between each ball to make it heavier. Now awaiting reply
I ordered seven vertical blinds and so far as quality, price and delivery is concerned I would award a 5 star rating. Having submitted my order online I discovered the next day that I had forgotten to include the “mis measurement” insurance cover. I telephoned and emailed Customer Service to ask for this to be included and to raise an additional bill for me to pay. I heard nothing for several days when I received a message to say that my blinds had been made and an estimated delivery date. Fortunately all of my measurements were spot so Customer Service’s saved me the insurance premium. Despite their failure to answer my query I would still use Shade and Story again.
Good service , the roller blind we received did not hand tighten, after sending photos a replacement was sent
Another blind not delivered to correct address by DPD and upset customer
Awful customer service. Faulty blinds, numerous emails with no reply and can’t speak to anyone on phone. John Lewis should pull this company from their website.
Very happy with our purchase, fast delivery and fair price
Quick and efficient service. Kept informed at all stages.
The product arrived in good time and product was up to expectations.
Good variety of roller fabrics both dimout and blackout
very happy with the non drill blinds
Done very quickly and fitted perfectly
The packaging was really dented, it is very lucky that the blinds seem OK on first inspection, as the packaging didn't seem strong enough. And nothing to say that were Fragile. The driver just left them on the doorstep even though we were home
It came really quickly and was just what we wanted.
Excellent company from start to finish. Samples despatched quickly, and then when I ordered, the blind came in less than a week! Kept informed along the way. First time I’ve measured my own windows and was a bit nervous, but everything has worked out perfectly. Very pleased with the quality and the price of what was is termed as an ‘essential’ blind. Wish all companies were as good as this one. Will definitely use again.
Very quick, blinds as ordered and looking good
Beautiful Perfect fit
The package arrived promptly and very well wrapped. Good quality item and as described. Colour true to image.
wonderful.
