Company Details

I had an appointment with the dermatologist Dr Fiona Worsnop today and I canceled my work commitments and showed up an hour early (my mistake). After checking in, I was asked to wait an hour and I walked to the coffee shop nearby to wait for an hour. Less than twenty minutes before my appointment, I was called up by the clinic to push my appointment back by another 2 hours! Or they 'can' reschedule me to 4pm. I honestly cant believe getting a simple appointment at a private clinic should be this hard. I am so upset because I literally spent all of my morning waiting for an appointment that never was. Not happy at all

The fastest thing they’ll do is bill you or your insurance company! They are bulk staffed through agencies (this keeps their standing costs down), which ensures the quality of care you or your loved ones receive is VERY hit & miss. Expect to have to chase for your family members onward care/medication/mobilisation, etc, as it likely wont come without intervention much of the time. It seems, if you want cosmetic surgery, a place to hide (and have the money to stay here), or minor tests, you’ll be in luck with ‘Hotel HCA’ - anything more serious, try the NHS as they are much more diligent about the quality of care.

Wow, I was sent here by NHS Barts for a heart procedure on the 4the of April 2022. The experience was excllent both clinically and personaly. I was welcomed and settled into my private romm and cared for by the most excellent staff. NHS this is the gold standard to aim for.

My flight back to the UK from Portugal was on the 30th December. I ordered and paid for a PCR test on the 29th December, so that it would arrive in my home in London on the 31st or in the worst case scenario, by the 2nd Jan. However, the test only arrived on the 5th Jan., which means I had to stay in quarantine until I received it on the post. I performed the test and put it in the mail the next day. It is now the 13th Jan and I still haven't received the results. I have made a complaint and asked for my money back. I received a reply from the clinic saying they would investigate within 28 days and come back to me. So far, it has been a bad service and a negative and frustrating experience, which forced me to work from home for more than a week, therefore disturbing my work life. If I get a reply from the clinic, along with my money back, I'll change my review. But for now... it's not good.

I am not one to complain but this review I had to make what is really upsetting is when you pay for a service which need a gentle approach, and you get a service which is shocking to you, From Harley street clinic. The surgeon I saw was very cold, he lacked the bedside manner he was supposed to have when seeing me as a patient. The room was cold, he didn’t take any time with me as a patient , I was in and out within 5mins if that, just couldn’t believe if anyone is thinking about having a Brest operation, you would get such a service. I am sure that they are aware of this because, they wanted me to see someone else whom they said was nicer? “Hmmm what does that mean? I should have received that in the first place, by then I had no confidence in this company, it was so easy for the to charge me, it takes me so long to make that amount. £125 plus £50 for Uber. I toke Uber because they said the trains where experiencing delays so I toke Uber instead. just wasn’t my day. Just bear this in mind when you are paying for anything, make sure you get what you want. And come away smiling . 😔

UPDATE- We spoke with Will today, who went above and beyond to rectify the issues that we faced yesterday. We are truly impressed by his prompt, thorough and thoughtful response. The steps Will has taken have satisfactorily resolved our issues and we will definitely use them again. Thankfully, and as Will repeatedly mentioned to us, this company is legit and not a scam (as we feared yesterday). Thanks for all your help! OLD REVIEW - This place is an absolute scam! Misleading disclosure on their website regarding opening hours…when we couriered our test sample across, not only were they not open, they dont even have a letter box facility to accept drop offs. To top it all, when we spoke to the “helpline” and asked them to put us in touch with their manager so we can lodge a formal complaint, the operator said “there is no one else; I dont have anyone to call even in an emergency”…are you kidding!!!

Outstanding service. Been treated kindly and politely at every visit. Reception staff are very kind and efficient. Consultant is like no other and is a perfectionist who focuses on the wellbeing of patients. Well worth the money for such excellent service.

I give this review for a dr I’m particularly! It’s about DR Fiona Worsnop ! She’s everything what you want from a doctor, besides her professionalism and trustworthy way of explaining the situation she’s a real person and she’s giving you the relaxed vibe... she treated my skin problems after I’ve seen minimum 5 dermatologist and I use 3 different treatments! All I need was 1 appointment with DR Fiona and after 3 weeks my skin was healed! Many thanks

Very professional but took a while to respond to my email, had to be prompted.

Horribly bad service! Went in there with my friend who needs urgent medical care, the Receptionist didn’t make us feel welcome what’s so ever, rude in fact she behaved like it was more of a problem - gave me disgusting and horrible looks and spoke to everyone who walked in badly, one client walked in and they both couldn’t find his name, then she confirmed (after like 2 minutes) that she did in fact find him but it was written in bright yellow and despite that he had to spell his name twice for her and repeat it 4 or 5! She didn’t even apologise for the inconvenience, made it sound like a problem to her instead! Also she doesn’t make the clients aware of the wait time, they had to ask after a while themselves, she really is a horrible receptionist! This poor lady who needed to see a doctor waited for a long time and then couldn’t understand what she was saying cause she was speaking so fast! I cannot believe she has a job in there, super unwelcoming and just uncomfortable person! Not British but speaks English super fast like she is in some kind of race or was trying to prove something, she had a bad accent so she should speak slowly especially to elderly vulnerable people. She spoke differently to the doctors and people working there who were constantly coming to the reception. She was so warm and welcoming to them but absolutely horrible to the clients. Such a fake person! I am 33 years old but look like I am 20 or less and so does my friend, she just disrespected us probably based on that! She cannot find any names, another woman went through the same crap had to show emails etc and when the other receptionist came she was like “her name is right there”! When my friends time came she said “mr ...go to the 3rd floor”, there was another guy the man who’s name she couldn’t “find” on her spreadsheet and she said “excuse me and you can go too” what was that?! Not only he has a name but she could at least get up from her ass and walk to him instead of shouting as he sat far away! Do you ever check your cameras to see how your staff treats your customers? I was just about to sign in with your as a regular client as I am currently searching for a new private clinic but hell no. After everything I have witnessed, there is no way I would sign up even if the doctors were good, the staff is definitely disrespectful and full of themselves. The other receptionist with curly hair was much nicer and more welcoming than the other one, I genuinely didn’t even experience such poor service at the GP practice! One doctor came out and said “congratulations on starting” omg she should have been so fired and not pass her probation! What business are you running there? Absolutely two faced person who doesn’t deserve a job during such times, so many other qualified and lovely people are in need for such job now! My friend is signed up with you guys, I will be sure to tell her about this so she can look for a different clinic herself.

Avoid this company at all costs. Private Harley Street Clinic is profiteering off of people in need, charging above market rates for private COVID tests and delivering results either not until weeks later or not at all. Customer service is terrible/nonexistent. I had to call many times to finally reach someone who was unhelpful and unapologetic.

I did a covid test and never received my results. This is not a real clinic. Wish I did more googling before I used them, they're in the news for being a scam. They just farm out services to third parties and take a cut on top.

Had a great experience with the Private Clinic, professional and efficient for my procedure.

I was very happy with the service. Their team were very professional and quick! Chantal is a super star!

The whole process was very well organised if pretty expensive. The wait time for my results took 60 hours and I almost missed my flight, so a pretty stressful experience. But I understand the pressure labs must be under.

Great service! Very pleased

Good service, could results be quicker?

I had a rough time getting my test results for travel. I work outside of England and had a crucial trip, a fairly tight window to test and receive results (44 hours), and Harley St. advertised as if this would be no problem. The results came to me 20 minutes after the scheduled departure of my 2nd leg, and if my flight hadn’t been delayed, I would have been stranded in Germany, neither home nor where I work. There was no sense of urgency or reasonable response from the staff until the final hour.

Very helpful and polite staffs. Results on time

For £250, you expect a fast turnaround time. The clinic claims that 90% of their tests have a 24 hour turnaround time so I chose them over less expensive options for my covid test before a Cyprus holiday. Their test result in fact came back about 40 hours later after I had my test done at a "clinic" located in a shopping mall. The form was at least free from errors, which was a complaint in other reviews. I would dearly love to see them prove their statistics, but I doubt they could. I would strongly recommend any potential customers look elsewhere - say boots. Also, this company was ordered to reimburse it's customers after selling the same test previously for £375! In short, misleading marketing of a Randox test you could get from Randox directly for £120, from a profiteering outfit - avoid!