, , , GB
Great company to work with, they have just completed a suspended ceiling in my Country store and I couldn't be happier. Friendly, helpful team from start to finish.
When I first started speaking with these guys everything seemed positive. Martin then came out to see us and look around the shop, and gave timescales and details of what to expect during installation. Based on this information we proceeded to drawings and survey, and paid a 50% deposit. We were then given dates for work to commence, and the timescales had doubled the amount of time we would have to close, and closure had become mandatory (initial conversations we were told we could remain open during suspended ceiling installation if we chose to). I explained that we could not work to these new constrictions and cancelled the order, however they have not refunded in full on the basis that I cancelled after they incurred costs. They are refusing to return my money even though we would never have taken it this far had they given us the correct information to begin with. In response to the reply from Premier Mezzanines: Everything I have stated is the truth. This project was supposed to springboard my new business into looking amazing, and I was working with the information provided by Martin. I have left you this review because it is an accurate representation, and you certainly shouldn't be proud of your service. Please note that it was actually me who decided to close whilst the ceiling would be being done, so to claim in your response that I would be willing to remain open is another inaccurate depiction from your side. If I truly wanted to just cancel, why would I now be starting the project again and be looking for another supplier?! In response to the remaining 5% being to cover costs incurred, as told to you several times now these costs would not have been incurred had you been honest with me at the beginning as I would have said then that it was not possible.
My experience with Premier Mezzanines was superb. They completed the job on time, on budget and on spec with zero fuss. What more could you ask?
Great service with good communication throughout the design and installation process. I'd certainly recommend them and also if ever we need a mezzanine again, we will be in touch.
Premier are an excellent company to work with. From the beginning to end of the project you receive support, advice and suggestions all of which make the process very smooth. The pricing is also very competitive which is always a bonus. The workmanship is very very good. Working area is kept clean and tidy with consideration for the employees working around them. Our Sales Executive Martin was excellent - he guided us through the whole process - faultless service and support
