Company Details

Superb customer journey from ordering to arrival. Very helpful. Karen always answers emails promptly. The delivery which involved a crane went without a hitch. Overall very pleased with the Tub, using it almost daily. Very high quality - My only niggle is I would improve the television (I think it is LCD and there are some spots in the tub where cannot see it clearly because of angle of view - minor point just could be improved )

Fantastic company to deal with, very helpful and knowledgeable about hot tubs. Would highly recommend. Delivery on time, and managed to get it into our garden with ease, using the different aids that premier hot tubs bought with them.

We ordered the Tahiti Hot Tub and have been using it for a month now, it's been brilliant. It's great value for money and arrived very quickly. The service from Premier was fab, very informative and helpful! I'd highly recommend them.

I was looking for a hot tub that had jets in the floor for my feet. I suffer with plantafacia and needed some pain relief. The antigua 7 seater hot tub is fantastic and definitely does the jobs

Great experience with this company. Love our tub and they are reliable and very helpful. Fabulous, recommend 100%.

Excellent customer service (both pre and post sales). Karen and team are very helpful and no question too silly or too much trouble. Delivery was received on time and as promised, and again very friendly and professional service. Would highly recommend using Premier Hot Tubs!

We absolutely LOVE our new hottub! They were so helpful throughout as we had so many question about what tub would be best for us. We are a middle terrace house & thought it would be such a struggle to get the tub in but nope all worked out so I’m very happy with premier hot tubs & who they hired out for delivery. 5* all around! Would highly recommend.

So glad we chose Premier for our hot tub. The price was amazing and service and delivery excellent. We’re already telling anyone who is thinking of buying a hot tub to use Premier, they will have no regrets! We don’t and really enjoying our purchase! Fantastic value for money too.

Excellent delivery and installation. Everything from ordering to set up was very professional. Fella was very informative as to how to maintain and look after the hot tub. 5 ☆

Really happy with the hottub and the logistics of delivery, and after sales support fully resolved any setup issues....would highly recommend.

We were sceptical at first having looked at the prices of the hot tubs and no showroom. However we contacted Premier Hot Tub’s and they arranged a visit with one of their customers 30 mins away from us. Neil had the exact same model as we wanted (Tahiti with Smart TV) and had done the exact same thing as us and decided to go ahead. He had the hot tub over a year and was over the moon. We went ahead and ordered. Premier Hot Tub’s kept us up to date on everything. Delivery was very smooth and amazing to be honest. We had to get our own electrician to connect the tub which we did. We are now enjoying the hot tub and I would highly recommend this company.

We've had our Tahiti hot tub for a few weeks now and we love it. The quality is good, it has all the features of a much more expensive model. The team at Premier were really helpful and their knowledge on delivery day helped greatly with a tricky delivery over a dry stone wall. We would recommend Premier to anyone looking to buy a hot tub.

Always ready to deal with any problem/enquiry. Pleased with the customer service from this company

Love our new hot tub amazing price and great quality!! Service is outstanding too!! Would highly Recomend

From the initial query to the day of install, everything was smooth. There was plenty of communication, with Karen keeping us updated on a regular basis. On the day of delivery everything went smoothly even though it was raining, nothing seemed too much for Ricky. Had a slight issue with some damage but a replacement part was sent out with the promise that they would come out and replace it. Would highly recommend Premier to anyone looking at getting a hot tub. Not only great service but outstanding value for money

Where to start… if I could give more than 5 stars I would… Premier Hot Tubs have been amazing. I was new to getting a hot tub and didn’t really have a clue which one to get. The sales team answered every single question I had, provided as much info and advice on everything. They went over and above to help me even when I said it would be 6 months before I purchase. 6 months later I got back in touch and had another 100 questions to which they answered everything and provided all support. Once I chose my hot tub, delivery was scheduled in a couple of weeks, put hot tub into place without any issues. I had further follow up questions in regards to maintenance and again the sales team was more than happy to help. Every email I sent had a response within a couple of hours even on a Sunday. I cannot fault Premier Hot tubs they have been super an amazing team would recommend to everyone.

Exceptional service from start to finish. No question is too big or too small and answered quickly with technical support if required. The hot tub itself is the best that I have seen for the amount of jets, seating, water features and lights but still at an affordable price.

So glad we chose the Tahiti hot tub. Truly value for money equiped with a Balboa TP700 system. Customer service was great, delivery was as per agreed and nearly 2 months on the tub is brilliant, easy to maintain and energy efficiency. Rich and Karen were very helpful and professional

Fantastic service. Brilliant hot tub with tv for a good price. Initially a bit worried about buying one without seeing it as there is no showroom, but that keeps the price down. After seeing the excellent reviews i decided to go ahead and have not been dissapointed at all. Delivery drivers were lovely and nothing too much trouble, a real credit to the company. Thank you so much.

Good service, brilliant on time delivery to a very awkward siting. Brilliant hot tub that we are thoroughly enjoying. Good communication throughout the order process