West Haddon Road, NN6 8QE, Guilsborough, GB
If I could rate zero stars I would be!! The information online does not correlate with what actually happens, especially with regard to recent COVID-19 issues. Please do not entertain this company if you love your pet!! Stick to a local alternative to you!
My experience with this company has not been great however I did receive beautiful memory jewellery that I ordered. My dogs ashes were beautifully presented but with a certificate enclosed with another family name on it. On contacting the company I was assured it had been a printing error and another certificate would be posted out. This arrived with no postage so I had to collect and pay for it at the local sorting office. This added further upset to an already distressing time. Human error occurs and I am accepting of that however on emailing head office I had a standard apology in the first instance and 2 further emails ignored. I will never use them again because there will always be a shadow of doubt that it is not my dogs ashes that I have and the customer service is shocking.
