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I received a faulty scalp massager (OpuScalp Viva) and received no response from the customer care team when I reached out for help :(

I received very fast and have used it for awhile now and I love it. It works amazingly.

Great product, well packaged and issued quickly.

I never received my package. I emailed twice and no one has answered me. So disappointed!

I'm from Switzerland and because I've seen the ads all over Instagram, I thought I'd give it a try. So I ordered the Scalp care Massager with red light. At first everything was fine, I got an email that my package was on its way. But then they wrote to me that it had been delivered, but I never got anything, so I wrote to them. They never gave me a reply. I wrote at least 4 times but they don't care. So people be careful. Don't buy everything you see on Instagram, it's a scam. Even though I thought Instagram will control the scammers....plus it‘s pretty expensive for that you risk to not get it🤦🏻‍♀️

Bought and received the Scalp Care Massager with Red light therapy at the beginning of May. It doesn't turn on and doesn't charge. Have been trying to contact customer service for a month and am being completely ignored.

Service is wonderful, it is so relaxing and easy to use. It made my scalp massage so smooth and comfortable

Less than half of the prongs do not even disperse oil. And I have to use force to get the oil out of the working prongs...therefore feeling like I'm scraping my scalp. The whole business of only being able to return this if it is unused, leaves no room for a customer to actually return a product that is faulty (one can only find this out from USING IT). I wasted the money I used on buying this.

The oil canister is useless. It releases the oil so slowly that if you really wanted to use all the oil it would take over an hour, Easier just to put oil on your hair with your hands. I contacted customer service for a return but heard nothing back. Totally useless

The item stopped working after one use. It is not charging or massaging. Wrote already 3 emails on the email provided and no answer!! Do not buy!!!

The oil doesn’t come out. I expected the oils to come out as I moved the device in strokes through my scalp. It took me 15min and having to press down hard to get the oil to come out. Don’t waste your money.

I like the massage feature and the red light but very little oil actually comes out which defeats the purpose. I am have to add the oil first and then use the tool for the massage and light feature. Disappointed.

I was really excited about this product but , really, I feel absolutely scammed!! You charge a fair amount of money for a product that basically does not work! No oil coming out of the dispenser unless you press it really hard (not just firmly) to the point it hurts and marks the skin red... This is a very bad product and I would like to return it and get a refund.

Do not reccomend at all. This barely dispenses any oil and I had to retreat to using my fingers. Not a good product and flimsy! Doesn't do what it says on the tin and overpriced

I have not received my parcel. After taking an incredibly long time in transit I received a message from the carrier to say that it had been damaged in transit and since then nothing. You would expect to hear from the seller by this point. I strongly recommend you do not buy.

There is nothing useful at all, it's just a waste of money, it has no use. Oil hardly distributes on scalp. I’m better off using my fingers since it’ll distribute and massage oil better in my scalp than this flimsy overpriced machine.

Watch out FRAUD! The package isn't being delivered to me for literally no reason. I received an email saying that it's being returned to them because they couldn't reach me (I literally order continuously and NEVER had this problem: my name is on the doorbell and the street is easily located on any map). They didn't even issue a refund even though the item is being returned to them. They just stole 50$ and are getting away with it. It's a scam watch out!

The device doesn’t work, it doesn’t release any product, I tried with oil and liquid serums but it’s the same.

Oil distribution is much easier!

FRAUDULENT COMPANY! AVOID, AVOID, AVOID!!!! Sold me a faulty OpuScalp Viva: Advanced Scalp Care Massager, which doesn't switch on and when it does it doesn't release any oil from the nodes. Chloe asked me to send video evidence of the fault. I recorded a video and when I asked where/how to upload the large file for her to see, she backtracked and responded saying it's past the 30 day return policy so there's nothing she can do. Basically, she took absolutely ZERO responsibility, went back on her word, refused to offer any advice or send an alternative - and told me I wasn't eligible for a refund. The product does not work and has a warranty of 12 months!!!! AWFUL CUSTOMER SERVICE. RUDE, DISMISSIVE THIEVES. You should also know this product is being sold on ebay for £1.99... Opussima charges nearly £50.