Company Details

do not buy from this scam company . vile customer service team

Scammed an elderly relative out of there hard earned money.. The worst customer service team your ever encounter.. Micky mouse firm.

Scam company. Delivery of faulty goods refused to rectify. Abusive customer service. Do not buy. Also known as furniture world Cornwall

Excellent customer service. Saffii particularly good

I have ordered an Oakland coffee table and two lamp stands over the past couple of months. The customer service from the two representatives I have spoken to has been outstanding. My orders were delivered on time and the packaging was superb, as are the items. I would definately use Oak City as my first choice for furniture in the future and many other companies could benefit from their excellent customer service philosophy.

I ordered a Milan Large TV unit from the Oak City website. Delivery was exceptionally quick, I placed the order on Saturday evening, it was dispatched on Monday and delivered on Tuesday. However when I unboxed it one of the side cupboard doors was open and couldn't be closed. I thought I'd have the hassle of having to box it up again, wait in for it to be collected and then for a replacement but I've managed to adjust the fittings myself and it's now better. The left side door closed but wasn't straight I've adjusted the hinge screws and it's improved a little. Because of this I've knocked a star off my rating, also customer services said they'd ask DX couriers to deliver on the Wednesday when I could get the day off work but it arrived the day before, thankfully my teenagers were at home. However this is probably more an issue with the courier than Oak City. I don't want this review to seem negative as overall it's a good unit for the price, certainly better for what we needed than spending £200+ more on a complete solid oak unit elsewhere. Customer services also answered my emails regarding delivery very quickly. I'm more than happy to order from them again despite the minor issues mentioned.

I can't understand the bad reviews on here. I have received exceptional customer service from Oak City. I ordered four items of furniture on Monday, it arrived on Wednesday of same week. One item was damaged so I rang them up and a replacement was sent, which I received today Friday. I cannot praise them enough and shall thoroughly recommend them to my friends!

Ordered item and never heard anything so got in touch to be told with couriers but couriers hadn’t been in touch either. Don’t trust company, and couriers are just as bad that they use (mxl) lies about delivery..so very bad experience with both all round.

Three months on, still waiting for our replacement furniture. First delivery failed to turn up several times, then came home late evening to find furniture standing outside in the pouring rain (we'd waited in until 7.30pm for a delivery that should have been with us during the afternoon). I asked them to replace the soaked furniture - when the courier came to collect, I had to help him lift it onto the truck, as they had only sent one driver (I am female and not young!) Then just one excuse after another - delivery company blah blah, then manufacturers sent wrong item. Told six weeks ago that it would be with me within a week. I am still waiting - it is now three months since I ordered it. I have asked for a refund.

Ordered 3 items, 2 were damaged and poorly made. Oakcity did not seem surprised. Very nice about sending replacements. Panther the couriers are very unreliable. Said we were out, then forgot to load our items. So finally 2nd batch of furniture arrived. 1 out of 2 damaged/poorly made. Oakcity still not surprised. Finally sent 3rd sideboard. It is by no means perfect, as you would expect with new furniture, but we can't face another round of deliveries. Personally feel these are cheap imports and they know a % will be rubbish and their business model is to be nice about it.

Bought a small sideboard on a Friday and it was delivered on the Monday. Excellent communication, keeping you informed all the time about when your delivery would be. Could track the delivery online and see exactly where the driver was. Furniture great - much cheaper than other more well known brands but the same quality. Highly recommend.

Excellent quality furniture with prompt and free delivery.

Excellent service from start to finish. Offered options regarding delivery date and kept informed right up to delivery. TV cabinet very good value and quality.

Recently purchased the Arklow large tv unit from Oak City. The customer service I received from start to finish was absolutely fantastic and the Goods were in perfect condition. The delivery company (Panther) were brilliant also. Highly recommend and will definitely be back again.

Bought an industrial console table with metal edges. Looks really cool in my house. Delivery was free and very fast. Good price on the furniture compared to other shops where I was looking at similar items. Would buy again from this company.

First contact We were unable to have a table delivered to Spain however, the woman on their help desk was extremely helpful and polite. She has arranged for the table to be delivered to their depot and we will get a courier to collect for us. Top marks.

Excellent value and delivered earlier than originally specified. A full five star rating.

Lovely furniture. I spent a long time looking for the best of what we could afford. Excellent value for money and excellent customer service. Very happy with our furniture

The sideboard was just what i wanted and for half the price it would have cost me through another well known oak furniture provider. The delivery was easy to arrange and they updated me constantly to tell me what time it would arrive.

Exceptional service from this family firm. Zia delightful to deal with and very helpful re sizes. Item arrived on promised day and courier kept in regular touch as indicated. Excellent quality and reasonable price. Good to have assembled item, not that awful flat pack stuff. Highly recommend this company.