Company Details

We were recommended Mirage events for our wedding by Sapna caterers. A few of our family and friends had used them, and had actually recommended we don't use them as their 'decor is good, but customer service is awful.' This is 100% true - their customer service is full of false hope and misinformation - and at no point do they provide itemised receipts. When we asked them to itemise and list prices of items for decor, they refused to do this, and said 'it's not profitable for the company' if they tell us how much individual decor items cost. Then it came to 'wedding coordination'. We were promised excellent coordination, with 5 people with walkie talkies. We were told that no one would speak to the bride or groom, all correspondence would go through our person of contact. As a bride, I was spoken to 5 times by the head of the company, and her stressful affect definitely removed the peace of the event and peace of mind for ourselves. We paid £1500 for wedding coordination - every single penny wasted. They did not coordinate as we wanted - they did not have tables set up until 1 hour before guests had arrived, despite having promised to do this earlier in the morning. When I asked them to help me with my seating plan, they managed to avoid it, and then changed my seating plan at the last minute, mixing up close relatives and close friends without consulting me. They were rude and disrespectful to my other vendors, and they were extremely patronising to my sister in law. Absolutely do not recommend Mirage events - go with another company, unless you want to be ripped off, made part of a moneymaking scheme and utterly disappointed by their services.