501 1st St S, 56452, Hackensack, US
Our bees arrived and 75%+ were dead. Very poor customer service. We didn't dot the i's so they swindled us out of $200. Never again.
My first impression of Mann Lake was great, but oh how I was wrong! They are apparently trained to treat you royally to sell. The problem is in their staff once there is an issue. I ordered two packages of bees about 2 months ago. They came in this week, and one was in good shape and the other package was about 90-95 percent dead. I called and was asked if I had followed the exact procedure to report dead bees, which was to insert a ruler into the package and take a photo to measure the depth of dead insects. This is just about impossible as you can barely see inside the container, plus it is hard to tell how many are dead or alive. There is NO way to read a ruler in there. I complained told her that I had plenty of photos that show exactly what they sent and asked to talk to the agent's manager. Of course the manager was on the other line and was to call me right back but did not. The girl agent seemed relived that I gave her an out. Later I called and got a man named Chris who seemed helpful and said this happens often, and they could probably at least give me a refund, but I needed to send photos, which I had taken plus videos. He told me you do not have to use the ruler method and sort of laughed at the idea. He gave me an email and I edited some video and sent it with photos. Nothing now for 2 days, but I called and, oh yeah, he was on another line, but would call me back in short order, but of course never did. I wrote a second email and nothing. I am not as mad about the dead bees as I am about the way I was treated, what I was told they would do and didn't, and what seems to me to be their corporate culture. Before you buy ANYTHING from this company read the reviews and go somewhere else!
I ordered $283 worth of hive components a month ago from Mann Lake. After a week or so, I checked my account in their website and the order did not show. Although an order I made last year showed as still processing (I did receive that order) So, thinking I failed to somehow complete the order, I re-ordered the same components for $257 (everything was now on sale). A week later I received my order. Then, a week later I received a duplicate order. My original order for $283 still doesn't show in their website and my second order for $257 still shows as "pending". I informed customer service that there is a problem with their website, but was informed that, regardless, I would have to pay for return shipping (3 large, heavy boxes). Unwilling to pay for return shipping, I decided to keep both orders. However, the components are very poorly made. They use junk wood, cracked in places and only stapled together. I will not order from Mann Lake again.
Mann Lake sold us apigard mite treatment before labor day. We then received a message that said it was on back order. I then saw that mann lake was selling the same product as part of a labor day sale when they knew they couldn't deliver. Needless to say, it's too late to treat for mites and the order never arrived.
About a month after my order arrived a second duplicate shipment showed up at my door along with a new bill. I called to say I didn't place a second duplicate order of this equipment and don't know why this is showing up. The rep argued with me, stating that I must have ordered it or else it wouldn't have shipped. No resolution on the phone so I offered to return the item. The rep offered to call me back shortly to figure out a return process. Nothing for a month and then they send a overdue payment notice for the duplicate items I'm waiting to return. So they send out random items that aren't ordered, won't process a return and then begin charging late fees for these boxes I have sitting around that I can't wait to send back. Won't be ordering from them again and would suggest anyone not deal with the hassle.
They withdrew sale pricing and beebucks AFTER sending me a sales order. Then backdated a new sales order with higher pricing and emailed it to me right before shipping. I got stuck with a 97$ scam. Plus the quality has really gone down.
We chose to order urgently needed hive parts from Mann Lake Bees over another supplier who had the same components currently out of stock. This started a nearly 2-month ordeal with Mann Lake, and it is still ongoing. They showed everything in stock at the time of order, but when delivered (over 2 weeks later) half the order was missing. They never informed us of backordered items in any way, nor sent us a shipping confirmation. When I called and inquired about it, an answering service took the call and nobody called back. Days later I received a cryptic email with no information on when to expect the remaining items. We were left borrowing the needed hive items (thanks, local beekepers!) in order not to lose hive splits and a captured swarm. Mann Lake was not returning our calls or emails. Finally a second delivery from Mann Lake arrived - still missing items, and once again we received no additional info. They have pretty much ruined our bee season. We could have given our business to another supplier who was honest on their website about their current stock, and received our items much sooner. Next time we will. Mann Lake has been a disappointment.
Have been ordering supplies from MannLake for years and they have been great. However lately they have taken the road that Brushy Mountain took prior to their demise. In the past orders were filled within a couple of days and received within the same week. I now have orders of items that were ordered a month ago and have not received, and others that are approaching that same time frame. E-mails have gone on with no response. I can understand a delay with the present Covid-19 problems, but the present problems with their customer service is totally unacceptable. May have to start ordering from BetterBee or Mountain sweet Honey.
Poor customer service first order for me wrong order and second order for me wrong orders no one call you back i send an email no respond very bad business
They can't fill their orders correctly, no one picks up the phone, no one responds to emails, and you can't cancel the orders once placed despite the website saying everything is in stock. This company's customer service is horrible. Try betterbee.com or Dadant for your product needs.
Products are good but customer service is nonexistent. My first order with them was partly filled. Several phone calls and email over an 6 week period of time got absolutely no response. Finally out of the blue someone called and wanted to know my opinion on how they had done. I told them I was still waiting for some items, and that was almost 3 additional weeks ago and still nothing. There is one product that it appears they are the only US vendor for so I had to hold my nose and attempt another order. It has now been over a week and it is still "pending" and again no response to emails or phone calls. I hate to but believe I will have to find another similar product that I can get from another vendor an change as I can't depend on Mann Lake to fill order in a timely manner or at all in some cases. I place orders for things when I need it, and expect a timely delivery at least what is stated online when I order it. It appears that Mann Lake just ships thing when they get the urge to and not even attempt to meet the expectations they put on their web site. My advice is to find another vendor for your bee keeping supplies.
I have placed an order and only about half of it showed up. No one answers the phone no one emails back. They used to be a 1st rate company but something has changed. Seems like they just don't care anymore.
We placed an order on 4/20/2020 the order included 4 separate items. Only 2 arrived with no notice of where the other items are. When we called they said they were on backorder, but never notified us that we would not be receiving them with the rest of our package. We planned on installing our NUCs around this order and almost missed the beginning of the season because of this. We still have not heard anything about the order despite calling 9 times in total. We were only able to get through to customer service twice, both ending in the promise of getting back to us and canceling the order, which never happened. Due to the lack of communication on Mann Lakes part both in shipping standards and customer service, we will not be shopping here again, or recommending them. Hopefully we will be able to cancel our order for the remaining items.
I have ordered from Mann Lake over the years, but recently their customer service has been horrible to non-existent. Two items in an order of five were unavailable. They were quick to take my money but did not respond to three emails; dozens of phone calls went unanswered. Messages left with an answering service were unanswered. They can handle these things with employees working from home, so I do not understand what the problem is. They owe me $36.90 and I have little confidence that I will be refunded.
Mann Lake is the best. They shipped live bees and unfortunately UPS dropped the ball and killed them. They are working as hard as they can to get out a replacement. In this time of need it is nice to see them still working hard to fulfill orders when they are so short staffed. Also thank you Becky for your help, you were great!! Keep up the great work!!!!
I ordered packaged bee's from Mann Lake. All bees were dead upon delivery, an entire package including the queen dead. Now Mann Lake LTD won't respond to my emails or calls. No answers, I have filed a claim with UPS, but even UPS hasn't received a reply from Mann Lake. Horrible customer service and awful business practices, you should be ashamed Mann Lake LTD! What an awful company, you're not honey bee ambassadors! 👎 Mann Lake LTD, spreading the word to all keepers
Great company! Good prices, easy to deal with, bee bucks, and good advice!
This is one of the best companies I have ever worked with. You place an order with them and you get it within a week, Best of all place an order for over 100 dollars and it ships free. They have a great rewards program also. Twice a year you get cash back to spend online. Just sign up for 'Bee Bucks' Keep up the good work Mannlake
