Company Details

I have just received my Monaco Corner Sofa Set and it’s FABULOUS!! The texture of the cushions, the quality of the rattan and the entire process from order to delivery has been flawless. Thank you Alex for your step by step contact throughout the entire process. Your customer service has been exceptional and I LOVE my new garden furniture!!! I look forward to ordering from Rattan Direct in the future 😎

The bench was delivered flatpack but was damaged. Rattan replaced it with a fully assembled bench witin the hour!!

Absolutely brilliant service...the delivery guy, ste, even helped us unpack and assemble everything!! What a great company. Enjoying our lovely furniture with a wine, cheers guys.

Reviewed wrong company

Having trawled the internet for a couple of rattan garden sofas we came across Luxury Rattan Direct and, amazingly, they were only a few miles away. Most garden sofas (with cushions) come in sets but in their large showroom they had just what we wanted. The sofas are not only good quality but match our existing garden furniture really well. The lady we dealt with was really helpful and arranged for the sofas to be delivered the following morning. When one of the cushions was the wrong size she had no hesitation in bringing a whole new set over herself. Great service!

Luxury Rattan Direct Ltd were very good. There was no pressure selling and the service was good. Our tables and chairs were delivered the next day. We have assembled one of the sets and we are very pleased with the product.

Was excellent service from the lady in the showroom to the guy delivering the furniture. Would definately recommend your company

Excellent product, great service. Very efficient and the delivery guys Ryan and Ben were very good. Great attitudes. Really pleased. Would recommend highly

Excellent service and no pressure to buy. Could not be more helpful or helpful.

Absolutely amazing service from start to finish! Communication and responses are so fast. Delivery was fast and the items are absolutely amazing. Highly recommend these guys!

Ordering and delivery service was excellent. Delivered by Thomas and Arron who called to give delivery time and were very helpful.

the garden furniture was delivered by Mo and Ged. they were very friendly and efficient . they made up the garden furniture and took all the packaging away. really pleased with it.

From Sales to delivery they have been great, no problems at all. Tony and Sarus did a fantastic job with delivery and assembly.

////// AVOID AVOID AVOID//// I ordered a coffee table over 3 weeks ago from this place, money came out the bank and I didn’t receive a confirmation email or anything , contacted customer support to be told they couldn’t find any existing orders and was spoke to in such a rude , unprofessional manner even had someone tell me there was nothing they could do and refuse to refund “as they can’t find the order” and put the phone down on me had to contact my bank to get the money refunded, not even so much as an apology, absolutely disgusting never dealt with anything like it , the level of unprofessionalism from their customer support staff was truly shocking avoid like the plague!!!

Thanks very much for my delivery today your staff Thomas and Arun were very professional and went out of their way to help me I’m pleased with it thanks again

Tony And Suras did an excellent work. Professional job and good customer service.

Great customer service from Tony and suras sorting my table base out as it wasn’t very sturdy. We was missing a couple of bits and they fixed it within half hour no problems at all, prepared and ready to do the job. Really lovely guys.

Delivered next day in time they even help me assemble my egg chair - quality superb will be buying from them again

Excellent communication with the Miguel the Driver and Suras the drivers mate. Then when they arrived they were friendly and professional. Overall excellent service.

Table arrived on time. Good communication with driver who advised when he was on his way & with an ETA. Assembled in about 30 minutes. Super service from Nathan & Lee. Would recommend this company.