Company Details

Just like to say after seeing all reviews on here I was thinking did I make a mistake in ordering from this company then I thought everybody gets a different experience with companies....So I put an order in waited 2 weeks for the delivery the company is not in uk ....The product come well packed got tracking from start to finish Thanks...

Really efficient service. Urn arrived quickly and was exactly as described. Great service. Highly recommended.

Its beautiful and perfect size and came 3 days early

The delivery time for the hand blown glass urn ordered was a long time especially given that the factory was in holiday. Having said this it really was well worth the wait! The urn was very well packaged and is a very substantial piece of handmade art. It is very beautiful and whilst expensive, you really do get what you paid for. Given the very sad circumstances of being put in the position of having to purchase an urn of any type, I am delighted with my purchase and take comfort that my late husband rests in a beautiful piece of art.

Nice urn. Stress-free delivery.

Service was not great. Poor response after leaving a message and no one came back or replied. Ordered goods took a longer time for delivery and did not arrive in time. Hence had to cancel the order placed. We were sadly disappointed in the whole mourning period and wait and didn't want added misery in our heart breaking situation.

After receiving an email from Legend Urn saying they had not received back the item I posted which cost £135 . Very disappointed that the parcel has vanished into thin air, and that an item that is on a .co.uk website actually comes from the Netherlands makes it even worse as who knows what happens to returned items especially when you cannot send the items back as instructed on there website. Well never again would I order from this company. The item I ordered was to big so sent back and was going to order the correct sized item. But will now have to save the money I lost and find somewhere else.

Easy to order during a very stressful time. Good communication. Delivery time accurate. I was worried it may be damaged in transit, but it arrived extremely well packed and undamaged. Beautiful well made Urn. Highly recommend.

Bought for the sudden passing of my partner. I got the green and gold urn. It arrived within the delivery time and was well packaged. Exactly what I was hoping for.

Lovely product. Packaged well and arrived with no damage. Very pleased with the quality and is just what I wanted. This will hold both my Mother and Father together. This urn is discrete and will be passed on to my Daughter when the time comes.

Lovely item. So well made and just what I wanted. Delivered quicker than time given and well packaged.

I returned the urn straight away as the craftsmanship was of a very poor quality. I was promised a refund for the urn and the return postage. Whilst I have now received a refund for the urn, I have sent multiple emails chasing the refund for the postage for the past 5 weeks and keep being told that it has been passed to their administration department to process. Nothing has happened. I am still owed £99.34 in postage by Fed Ex, the same carrier Legend Urn used to deliver the urn to me. This was the cheapest carrier service I could find. :-( UPDATE - I have now received the refund and an apology from Legend Urn. They have acknowledged issues their end and I respect their honesty. Thank you for your response.

I brought an urn for my beloved family dog who we lost recently and was not impressed, it took quite a while to arrive and then when i opened it it was very low quality and also the stopper had glue leaking out and looked very dodgy, i have processed a return but am still waiting on confirmation and my refund. Not great service when its such a difficult thing to buy and such a sensitive process

Wrong size sent

LegendURN acknowledged my receipt of a damaged item, replaced it promptly and covered all postage charges - thank you. After an initial disappointment I am now very pleased with the replacement.

Great service and excellent product

Good service. Just the urn was alot smaller than I had thought for the Price.

The Urn arrived damaged. The foot was snapped and the base plate was scratched, unusable. This probably occurred due to the weight of the Urn as the delivery box was undamaged. Customer service took forever to reply up to a week. I had to repeatedly send emails. After a number of emails and photos they offered me a refund if I returned a 7kg urn at my expense. I asked for a replacement screw and base plate I would pay for the extra items. No reply. I have now had the damage repaired locally at my expense. This has been a long stressful time. My 13 yr old beloved son’s ashes can now rest in his final place. I would advise LegendURN not to screw the base plate to the urn before delivery, wrap it separately in the box, and improve customer service, everyone who orders from you is emotionally devastated.

I bought an urn which was described on the seller's website as being made of glass fibre. A non-metal container was required to take it through airport security. When the urn arrived, it was made of metal. I had to return it and so far I have not had any further response from the company.

Prompt delivery (6 days); easy enough ordering process.