Company Details

The lights you supplied surpassed what they looked like on your website to such an extent that everything that we possess is turning blue my wife is thrilled and she is finding more and more places to put them - that is more work for me! One thing that might interest you is that we have an oldish motorhome and my wife wanted blue lighting like the new vans. So I sent for some of your semi waterproof strips small battery holders from Maplins, some thin wire, double sided tape and small switch and hey presto I have blue lighting all over the van without drilling a single hole or expensive connection to the van electrics. Great!

I ordered 1m of blue LED light strip and was alarmed when they were out of stock, however I should not have worried as soon as they came back into stock they were sent out to me arriving over a week before the estimated due date. The instructions which accompanied them were very clear. I would certainly use LED Light Zone again and recommend them to anyone wanting LED lights!

I contacted your company a number of months ago to inform you that one of the pins was missing from the LED strip i had bought . I was asked to send an image to an email address for one of your guys, never heard from you since. You have an opportunity now to respond to this posting if you resolve it to my satisfaction I will update the post to reflect this . I wont be holding my breath though .

Fast service - as described. Perfect.

Ordered colour changing LED strips and everything was fine as needed them next day delivery. Paid for lights and received confirmation. Then 30 minutes after paying received second email saying items on back order! Why wasn't it shown on the website that these items were not in stock. In fairness when I rang they did a complete refund although I had to source the lights elsewhere - where they were in stock and were delivered next day

Ordered the bulbs at a good price. Received quickly and a high quality item. Very likely to use again.

Bought several LED strips & accessories & they provided helpful telephone support to get the order right. Responded quickly to problems with RGB strips & dimmers which were all replaced quickly & without fuss.

The LED lights are super bright, flexible and include a sticky side for easy mounting. They are also very cheap and the delivery of my items were quick. Note: In order to make the LED'S work you will need to buy the correct PSU which matches the LED light strip you purchased, these can be found on the website. Also note that you will need a plug which includes: live, neutral and an earth wire in order to power the PSU. Another good thing about this order is that it includes an instruction manual.

Ordered 2 rolls of LEDs and paid. A couple of days later I got an email saying 1item was on back order. That was 3weeks or more ago and still nothing. Today I get a customer satisfaction survey. Hmmmmmmmm

After placing my order I received an invoice advising me that the items were out of stock and are on back order. The Customer should be advised that items are out of stock before placing an order and the payment taken only after dispatch. I sent two emails to this Company and have yet to receive a reply, their Customer Service is a disgrace.

Again just a super service cheers

Excellent product, Superfast delivery

Horrible customer service, alarm bells rang as soon as I realised they only answer the "sales" line and not the "Support" line. 10+ emails sent, with no reply, followed by almost daily phone calls and I am STILL waiting for a replacement a month down the line from initial purchase. I spoke to the same chap on the phone every single time I rang and he acted as if it was the first time looking into my issue every time. "I will get it sorted for you right now" Yeah right! Stay way, way clear of these guys, the service is horrific.

I wished I had read the other reviews on this forum before I submitted my order. Like everyone else, I placed my order a month ago and am still awaiting delivery. my account says in preparation and nothing has changed. I have emailed the company and asked call back, non of which have resulted in contact. I have even raised a case with paypal and they have not even responded to that. 1 star is actually too high - come on trust pilot, allow us to rate companies like this a zero star status. Save yourself stress and give this company a miss. Amazon have 47% off some of their LED bulbs at the minute and at least you know they will deliver within a short period.

Delivery took months, no response to any of my emails. Product has been good so far, when it finally arrived but would not use this company again

Glad I didnt have time to view other reviews here first, as I probablly wouldnt have ordered! however I Ordered and order was delivered within 48 hours, great product/price will use again. Very surprised by other reviews! Ok heads up, second order part of order missing emailed, no response. re odered from different Co Now I see why they have some BAD reviews! Re REPLY Well looks like things are improving now that Samatha Kinsey is head of customer service, Good comminication, and I have now had my previous order resent!

I could type a lot about this company but don't have time, all I will say is: Only order from these people if: You want to pay for something and never receive it You want to be lied to You want to send emails and never get a reply You would like to receive sales emails from a company that has failed to deliver your original order YOU LIKE BEING RIPPED OFF! If after reading this you chose to do business with them, don't say you weren't warned!

Ordered goods on the 11th Jan 2012 still waiting for goods. They won't refund my money either!!!!!!!

I ordered from LEDLightZone.co.uk through Groupon on Nov 15 2011. At the time they were staying 28 days for delivery. After the 28 days had passed I contacted the company to ask where my order was. I talked to Chris at the special Groupon Customer Service number. I was told that LEDLightZone did have stock but that as I was a groupon customer I would have to wait until they got round to shipping my order. Having stated that I was a customer, regardless of where LEDLightZone gained my business, I was informed that I would recieve my order by the end of the week. I didn't. I have sent several emails and had no responses. I have talked to several people at LEDLightZone and been made several promises. None have been kept, including a promise to refund my payment. I paid by PayPal but the delay was so long I am unable to raise a complaint with them. It is now 28 January 2012. Over 2 and a half months since placing my order. I do not have the items I ordered. I have not had a refund even though I have requested one by email and on the phone.

I'm tired of this company's broken promises. Every delivery date promised is not fulfilled and they are just incompetent. No-one knows anything and they can't find the products in their system either.