Company Details

I would never ever use this organisation again and would recommend no one use them! I had an ASHP installed by Allan and whilst Mark in his team is a great guy and good plumber, the design, installation and operation of our heat pump is terrible. Our costs have rocketed and I had to find, buy and get someone to install measuring equipment to evidence how bad the system is. Allan is the most arrogant and frustrating person I have ever come across. MCS have found in my favour in terms of complaint but Allan has still done nothing to rectify in over 12 months. We will be taking this business to court very soon.

Arrogant man Allan, with an exaggerated sense of self importance. Assured me whilst measuring up, that job was easy and installation would be sorted. Was due to fit solar thermal on GHG scheme. A web of intricate lies followed with one email after another with ‘poor me’ as the subject title. Months went by whilst I patiently waited. Basically he did not know how to make the installation and preferred to spend months of my time backtracking and being dishonest.

We have had a heat pump fitted by JRL Microgen and found the whole experience a lot less stressful than we imagined. Mark the fitter is a very nice young man and installed our heat pump and replaced the radiators very expertly and left everything clean and tied. The information we received was very clear and Allan explained everything very well. There quote was a lot less than than the other companies who did not explain anything. We can highly recommend JRL if you are thinking of having a heat pump installed. Thank you Allan and Mark. Eric & Cas Smith Eric and Cas Smith

Allan is manipulating the feedback star rate by giving himself 5 star feedback twice instead of writing a reply to my feedback.

Update on the Mrs Kandasamy dispute. We are purchasing back the PV and solar thermal materials for the price she paid plus sorting the boiler & cylinder. To put this to bed we have decided to give all her money back rather than waste more time in court actions. Its a shame this client was not a little more reasonable as this could have been sorted a lot quicker. Good for her, money back and good for us to move on.

I would recommend Microgen to anyone considering an eco installation. I was left in a terrible situation following an installation that turned out to be dangerous even though it was accredited. Please be aware there are sub standard installers out to make 'quick' money. Then Microgen stepped in and fixed my system faults to the best standard out there. They were very professional, courteous and sympathetic to my needs after all I had been left without heating or hot water for 6months. I cannot thank them enough they are fantastic and continue to support me by taking a claim further on my behalf. Thank you isn't really enough I am so grateful I found you and look forward to your annual service checks to make sure all is working effectively

After being let down by several companies and not having heating for several months over winter, JRL Microgen were recommended to us and we couldn’t be more grateful. Allan came to look at the system within a couple of days after our first call. He talked us through several options for our system so we could decide what was best for our home and budget. They started the work quickly and did everything with the utmost professionalism and efficiency. Mark who did the work was fantastic and his attention to detail meant we have been left with an excellently installed system thats also really neat. The post installation aftercare has been second to none. If you want a renewable energy system thats fitted by people who turn up when they say they will, with no hidden costs and first class service, I recommend JRL Mircogen.