3650 Mansell Rd, 30022, Alpharetta, US
Intradiem is the only workforce automation solution that delivers guaranteed results while improving both agent engagement and the customer experience. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. We power over 1.2 billion automated actions annually and have saved our customers over $170 million in the past 2 years.
From a call center worker bee this product does not work as advertised. It's supposed to adjust breaks and lunch times if missed and it absolutely does not. We have no recourse accept to simply miss our breaks and lunches. The system absolutely does not work. On the management side it may but I am tired of this failed product being touted as something positive when those who are impacted the most have no voice to let you know how badly this system works.
Great tool to manage the efficiency of our agents in our call centers. It's flexible, customizable and very easy to use. Our representatives simply love it!
the product is really good but getting it implemented is a real challenge and one we weren't successful with so we had to pull our contract. Extremely disappointing.
fast easy training info.
Intradiem is an amazing tool. It takes the guess work out of having to find time to deliver training and information to our reps. Lightening the load on the WFM team is another plus. We used it to deliver our compliance training this year. Typically this would take WFM days to get scheduled and within minutes we had all of the reps scheduled and delivery was effortless.
The application is ok, not sure if new upgrades allow for improvements.
