Company Details

Quick and easy. Just as it should be.

Great customer service from Claire. Very pleased with our new pots!

Great company with lovely products and prompt delivery.

Hi beautiful lights...but they are faulty keep flickering I threw the box away and not wanting hassle of sending them back...so I wasted £33...plus 4.95 pp

Great product - Great service

The two hanging pots were delivered promptly and were packed very well. Quick efficient service, thank you. They look perfect filled with lavender and mint plants hanging by my seating area in the garden.

I ordered a decorative heart, they originally sent me the wrong size. I emailed and explained, they asked me to arrange a courier return of the wrong unit and they would send me the correct unit out and refund the courier charges. Next I knew was when I received an email to say new unit would be with me the following day. It arrived as promised, correct this time. Had to chase once for the courier credit but once acknowledged I received it back very promptly. I would order from them again.

Arrived in perfect condition & exactly what I wanted. Brought as a present, but will probably order another for myself.

Great website. It popped up on Facebook so I was a bit dubious at first but it's great. Lovely products at good prices. Delivery was super fast and everything was really well packaged. Cannot fault it. Thank you!

Items arrived promptly and were well packaged. Would definitely recommend

ive given 5 stars as i dont know how this is going to go yet? i will amend my review when i get resolve... i ordered through not on the high street, the folklore heart i got the large one and paid extra for the battery pack with remote and electric supply, unfortunately it was on the floor and the battery box n wire got hoovered up with an old style dyson "mangled". i couldnt put it back together , so i chucked it n the remote , i asked n, on the h,s, if they could contact idyl to see if i could purchase a new battery pack and remote for which i got an email saying no, so ive contaceted idyl today to ask if they can help me out i will purchase a new one as it was my fault, i could easily said oh oh thats how it was delivered , but thats not my style, so if idyl have any returned due to other faulty lights ect , please may i re pourchase the battery pack n remote again please, this time they will be up on the unit...

I ordered the Copper Starburst Light Chain and I'm very happy with my purchase. They were received promptly, were exactly as described and look fab. Very happy with this purchase.

Great company to deal with. Ordered numerous times with great service and prompt response with communication. Would recommend.

Very disappointing experience. Not the kind of customer service or treatment you would expect from such a, what I thought was a “lovely brand”... I ordered two pendent lights from here, when they arrived they looked absolutely nothing like the photo on the website, nor did they match the description.. when I contacted the company I had a very short response claiming that all lights are different and may differ (it does not say anything about this on the description) and they some how couldn’t agree how different they looked even with photos sent. Imagine ordering something matt and it turning up as gloss, that is basically what happened and they failed to agree that this was the case. The company refused to cover the cost of my return fee, which was £15!!! And in the end just decided to start ignoring my emails. Should have heard alarm bells at the fact there is no where to leave or view reviews for any of the products! Disgusting customer service. Certainly won’t be shopping here again. (If I could insert a photo here to show you the comparison I would but it won’t allow me)

Really nice company to deal with. I found them helplful and friendly and I would certainly buy from them again.