Company

IBRAN

The Dairy Farm, NG5 8PN, Nottingham, GB

About IBRAN

Locking in waste plastic for good. IBRAN are proudly low-energy UK manufacturers of recycled plastic ground reinforcement and landscape drainage products.

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Richard 11 February 2023, 18:49

Having not used gravel grids before I was unsure what to expect. I was pleasantly surprised by this product. It locks together well to form a sturdy grid and even on a less than properly prepared sun base once filled with small pea gravel it has made a sturdy parking spot very easily

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Adrian 06 February 2023, 22:37

Well priced grids, easy ordering on website and delivered before due date. They are an excellent products easy to install.

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Peter Pearson 03 February 2023, 02:14

Bought these in the sale so got them for a reasonable price. Used their online calculator which has ended up with me having a few more than I need. They are easy to assemble & dissemble created an overall strong pad for summer house. I would have given 5 stars if the packaging had been stronger larger box split down one side. One of the grids had slight damage on one corner which didn't matter as I have said I had more than I needed anyway. Better packaging will get you 5 star reviews. I noticed one other customer mentioned the same issue in 2020?

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Richard. 31 January 2023, 22:37

Having used this company for 3 previous orders and had good service I expected the same this time, boy was I disappointed. 3 days to acknowledge my emails, when the goods arrive they were a new design - surely its easy to notice I've had previous order and advise me.. Product good, customer service shocking! I asked the MD to call me to discuss a discount surprise surprise he didnt! hopefully if the company grows the will get some better staff and leader. Richard D

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pat edwards 31 January 2023, 01:20

Excellent product, excellent delivery service

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Elbanna 30 January 2023, 19:35

good product very good delivery

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Joseph 26 January 2023, 23:32

Quick service. Great priduct

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Max Carter 13 January 2023, 20:10

No complaints, good delivery and product was of good standard

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Mr David 06 January 2023, 04:15

I was unable to give 5 stars as the Express Delivery paid for didn't materialise: not that I would have been able to assemble the shed base immediately, but if you pay a lot of money for quick delivery (there was no choice about that) then you expect quick delivery. However, a phone call to Gavin soon sorted that out and the boxes arrived the next day. I don't have a problem with mistakes as we all make them: it's how they're dealt with that matters. So, full marks to Gavin. (Read the 4 stars as 4 and 1/2). Product looks good and sturdy and was well packaged.

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Deano 30 December 2022, 06:36

Feel it's only fair to edit my review (shown in last paragraph). I reached out on social media and Ted, the MD contacted me and acknowledged fully what has gone wrong with orders recently. I've seen myself, the issues with DPD in the run up to Christmas, they were dire. Not only did they refund me, they also replaced my order free of charge. there's no disputing the quality/pricing of their product, my grief was with the aftersales. Much appreciated sorting things out and i'll definitely consider purchasing from them again. Absolutely dire customer service. 28 grids in my latest order and 19 are damaged. Not a single reply after sending photos of the damage. Not only that but they are incompatible with my previous order.

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Dr. A 22 December 2022, 07:52

Fantastic prompt delivery of a good piece of kit. Just perfect to hold the gravel.

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M bowes 17 December 2022, 19:32

Purchased gravel grids with a due date 5/12, didnt turn up and on 6/12 got badly written hurried email blaming delivery issues but would be in contact. Ive chased and chased, nothing, no phone answer, no email replies. Worst is the email had cc’d all 35 customers that day (rather than email individually those they thought it applied to or at least bcc the emails) so consequence is we all had each others emails which is a data protection breach, and which i spotted when another customer (probably unintentionally) replied to all. Theyve ignored my reply about that too. I just want a refund as im uncomfortable doing business with this level of unprofessionalism.

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John Bailey 15 December 2022, 07:40

After ordering 300 grids Ibran must have had a supply issue because some of the grids were not compatible with others. When told about this the company could not have been more helpful in trying to sort the problem. In fact as the grids were for a community project Ibran was good enough to donate some extras to help finish the project Many thanks to Gavin and Sam for their help

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MRS A 15 December 2022, 02:49

Excellent service. Great product. Thanks. Would certainly recommend this product.

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Mark 12 December 2022, 02:37

Amazing service speedy delivery and brilliant product

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D Saker 09 December 2022, 21:36

Great Product Fast professional service

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Alan Baker 09 December 2022, 19:55

Good price and good prompt service. Recommended.

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Mrs Lesa 08 December 2022, 14:38

Ordered 20 Grids they arrived and 2 styles and was incompatible with each other emailed company who said they will sort it out , nearly 3 weeks and 14 emails later still no resolution . Had an email saying they had proof of delivery and sent me the original delivery picture of the 25th November , then without warning a dpd note came through the door saying they tried to pick up a parcel , I had left instructions where grids are with Ibran and another email sent and a reply asking me to chase up dpd to get them back to pick up grids So I can not post a review of the grids themselves as I have yet to use them . I can only review the customer service after they have their payment Worst £66.00 pounds I ever spent

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Mike Nunn 08 December 2022, 11:58

Product excellent lack of comunication dreadfull

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Sue Tomlinson 07 December 2022, 19:34

Great service quick delivery