Company Details

Excellent service & very professional

HOmeplay offer a top notch service from start to finish. Ive been very impressed with their expertise and professionalism. If you want a the best then use them!

We visited Homeplay showroom and was amazed by the entire experience. James has looked after us from the start to completion of our project making sure that we understood the process and that we was comfortable with every stage of the design before progressing with the install. The passion and enthusiasm that the Homeplay team have for all things home automaton very much comes through in the excellent work that they do. Looking forward to working with Homeplay for many years to come.

My experience at Homeplay was excellent everyone was very helpful and explained all the systems extremely well. I am not an IT expert but I could understand all I was being told. I would very much recommend this company.

Without the best customer service EVER. I had a power cut on the weekend. Sent a txt. I had the guys walking me thru in simple Steps now to get it all back up. I have used Homeplay for the last 8 years and they have always been incredible. They technical and market knowledge is unbeatable. I would give 10 stars if that was an option!!

James and the Homeplay team are top class. Their outstanding knowledge of products and technology will help you to create a smart home and make your home entertainment brilliant. You should visit their showroom, it is an amazing experience in itself..! Based on my recent experience with Homeplay, I’m a big fan of these guys and would recommend them highly.

I have been using Homeplay for over 12 years and now visited their recently opened Experience Centre. What an amazing variety of products and solutions! It was a great experience and thrilled by the finish and smaller details. I did not know what you can achieve and James was very informative showing around and explaining everything.

I visited Homeplay with my wife last weekend and we were immediately impressed by their premises and the kit it's fitted out with. Neither of us are particularly tech minded and we didn't really have a clue what we were going into. We were given a presentation by James who we think is the owner, it was well structured and each aspect of their work blended into the next. The level of high-tech equipment and the workmanship involved was extremely impressive. Not just in the area of TV and audio as I had anticipated, but much, much more, in fact we were introduced to products I didn't even know existed. I can highly recommend this company to anybody who is looking for a high-spec'd, high-tech experience for their home or office. Wait until you see the final part of the presentation! I have a lot of thinking to do!

Took a few “non techie” friends along to the opening of the new Homeplay showroom and (despite them initially being a little confused as to why we were going!) were all absolutely blown away by both the place and James’s knowledge of his subject. We all came away wanting to buy everything! The showroom is absolutely amazing and would highly recommend visiting.

Fantastic service and a good quick response with a little teething issue. A big thank you to James and his team, Steve Davies and family (happy kids with their new cinema room!)

Expensive, but really good communication, prompt and helpful. Installation staff could be a little more friendly and aware of their surroundings to make the installation process better and to match the cost of the service. Felt a bit awkward in my own home at times. It was nice to receive a follow up email

I found James and his team late in the game of my large build project. Importantly by recommendation. We'd been given some eye watering quotes and some very detailed options that ranged from Control4 over the whole house to a custom system mixed with Sonos. I work in IT and even I was confused. Working with James we got to a simple but (in his words - elegant - system) Its not too heavy handed - It's Control4 for TV's and Sonos for sound. Playing to each systems strength. He and the team worked really well with the build team at Residential refurbishments - who made sure that James had what they needed - when they said they needed it - and James team did the same = which is always key with lots of moving parts. James convinced me not to shirk on the garden - I didn't and of course now I'm delighted with that aspect. (I was tempted as it was getting to the straw that might break the camels back ..) The system works well, there have been a few teething bits, as you should expect (just had a failed part yesterday which is on warranty) but James has led the support from the front with his team, answering calls after hours and in weekends. I like the support process - but not that keen on being locked into a support contract (my old school IT mind-set) but they are good and responsive, which wins the day! And you have options - which are fair, and affordable. Finally, if James doesn't know the answer or tech your'e suggesting they will do their homework and suggest an amend or say - yes that will work, or no I wouldn't do that. They also solve stuff that's not them - I had a challenge with my internet provider and quite frankly I wasn't getting anywhere but James dug in and really solved that challenge with his team and Virgin. I recommend them highly - honest - straight up and genuinely challenge at the right places. 5 stars.

Our fairly comprehensive system was installed several years ago. Homeplay have consistently given us a friendly and effective back up service. In my view this is almost as important as the original installation. On occasions this might involve a home visit but more often a quick call - always answered (even out of hours I must be honest). They have given me clear, simple instructions and these have resulted in successful resolution of issues immediately. I find this service very reassuring. Highly recommend.

In terms of excellence in home technology then Homeplay are the company to deal with. Not only do they do an amazing job at the installation stage they also have a second to none support system which continues way after they have left the building. All employees are professional and personable and know all there is to know about their chosen field. They never cease to amaze us and we feel very comfortable in their very capable hands. We have an superb system of Sonos, Lutron and Nest and Ring products and the comms cupboard alone is highly impressive. We would have no reservations whatsoever recommending this company. James, Tom and the rest of the team far exceeded our expectations.

Very careful and patient (& successful) efforts to make challenging concealed cable run

Very helpful and friendly service

Homeplay have installed an amazing Lutron Lighting & Sonus Sound System into our renovated property . They are friendly , professional , reliable and have even sorted issues at 9.30pm by explaining solutions over the phone. We would use them again and would happily recommend to anyone

Excellent service, and reliable staff.

Very happy having james look after us. very responsive and knows his stuff really well.

Fast and good response from James