Company Details

Title: Unprofessional, Unethical, and Refusing to Pay – Avoid HBC Logistics I have had a deeply frustrating and disappointing experience with HBC Logistics, which I feel I must share to warn others—especially small independent operators like myself—who might be considering working with them. I provided my courier services to HBC Logistics in good faith, completing the jobs they assigned me efficiently and professionally. Since January, however, they have refused to pay what they owe me. I followed up with emails, phone calls, and reminders, all of which were either ignored or met with empty promises. Despite every effort on my part to resolve things amicably, they showed no intention of paying me. I was left with no choice but to take legal action through the small claims court. This is time-consuming, stressful, and something no honest service provider should be forced to do just to get what they’re owed. HBC Logistics have treated me with total impunity—as if small businesses like mine don’t matter. They’ve shown no respect for my time, effort, or basic professional courtesy. It’s a shame that companies of this size and reputation behave in such a disgraceful manner towards the very people who help keep their operations moving. If you’re a subcontractor or courier thinking about working with HBC Logistics, be very careful. My experience shows they cannot be trusted to pay fairly or treat you with the respect you deserve

I’ve been using HBC for our deliveries for quite some time now, and they are just fantastic. Although phoning up to arrange a delivery is very easy, we’ve now started using their customer portal, which makes life even easier. Our deliveries have been on time and delivered with care, what more do you want!!! If you’re after a professional delivery business, use these guys.

we recently used HBC Logistics to transfer court documents from Bedfordshire to London on an extremely urgent basis. he driver arrived on time (he was in fact 15 minutes early) and we received regular notifications as to where he package and eventually when it was delivered. This created instant peace of mind. I found the service to be second to none and the costings to be entirely reasonable. I cannot recommend HBC highly enough

HBC COURIERS are highly professional, they provide a fast efficient and extremely competitive service. We've been dealing with them for many years they are almost an extension of our company. Unlike other services, they give us updates on road closures and delays, thus enabling us to keep our clients fully aware of any situation. I can’t recommend HBC highly enough. Super friendly staff and always willing to go that extra mile (pardon the pun) Keep up the excellent work HBC.

It’s important to mention that this review refers to Paul and another colleague of his and not entirely to HBC logistics. However, they are those to whom I spoke, therefore they represent the company. I’m the MD of a small logistic company trying hard to make its way up in this highly competitive sector. We are still at our beginnings and we strongly rely on a transport exchange, where we met and delivered many runs on behalf HBC for at least 18 months now. We had a good relationship, although uneven as they are amongst the biggest players on this specific exchange, whereas we are amongst the smallest. Hence, they sell and we buy. Nonetheless, we liked to work with them because, as I mentioned previously, they delegated to us many jobs and they they treated us well. However, their brokers/ sales people have recently become more aggressive in terms of negotiation, thus more difficult to deal with paying us for the extra work we had to do and which hadn’t been agreed previously. Last week, they sold us three jobs in one day, two of which turned to be far more difficult than expected and explained. We asked far too little extra just to pay our drivers off for their hard work. Instead of saying thank you and pay us those £30, these guys blackmailed us by putting me personally in the position to choose between giving up on claiming for additional charges or giving up on collaborating with HBC. I was very disappointed by such a behaviour, considering the fact that we’ve always delivered our service honestly and at our best at prices way below market. I wouldn’t write this review if they didn’t do the worse. They reported my company on the exchange with no reason. That was vile gesture on their behalf. Why would someone compromise the reputation and, as a consequence, the income of a company just because that specific company didn’t want to accept to work for nothing?! Again, we are a small company with just a few vans and they know how difficult it gets for such companies like ours to buy jobs on the exchange if they have negative feedbacks. Nonetheless, they did this. This was very immature and irresponsible on their end. In other words, they obliged me to write this review, unfortunately! My name is Mihail.

Great account manger, really helpful in helping us set up what we needed at competative prices. Great service pick ups on time and friendly staff

Never and issue resourcing drivers at the drop of a hat. Very reliable and easy access to POD's on the portal is a great bonus.

We have just started using HBC for our deliveries and are extremely happy with the service, easy to use portal and very helpful to have live updates on delivery ETA's

Great service, always prompt, helpful and fairly priced :-)

Helped us deliver equipment to a site in London that required FORS for all deliveries. Was able to organise multiple deliveries even at very short notice.

Easy to contact, great correspondence keeping us up to date every step of the way.

The best courier company. Cworkshop LTD has worked with HBC Logistics LTD for a while now, and our experience is only the best. As our product is required extra care and handling, HBC can quickly fulfil our requirements. Operators are always friendly and polite, and it is easy and quick to get quotes on the phone or even on the website, which is perfect and easy to use, and all prices are much better than on the market. Special thanks to Josh Sewell. He is very professional! Recommending to everyone who needs to deliver a parcel, no matter if it's a small parcel or an oversized pallet, HBC will take care in the best possible way.

I've used HBC for years, and would thoroughly recommend them to any business looking for a trusted and reliable logistics partner. They take all of the stress out of the process with simple online processes that keep you up to date without the need to chase. I can't praise them highly enough. Just recently they provided a same day delivery from Hertfordshire to Leeds. I received updates at every step of the way meaning I could relay this to my customer... leading to a very happy and reassured client.

Have worked with HBC Logistics for a number of years and have always had a good experience. Whenever there has been an issue, it has been dealt with quickly and efficiently by their customer service team.

I started to use HBC when they moved to the Biggleswade warehouse as the company I work for is just around the corner and haven't ever had a bad experience. Their staff are all superb, friendly and always willing to help. There is always a vehicle available when I ask for one and even at very short notice. They are always fast to respond to an email with the best price quotes of any logistics company around, as most of our deliveries are usually to strict building sites HBC have always stuck to a delivery time if one is requested, I will continue to use HBC, not just because they are local, because frankly they are the best!

I have always had fantastic service from HBC - Anything I need they come back to me with competitive quotes. Easily the best Haulier we work with! Keep up the good work guys!

speedy reply to query - good communication at all times. Driver was also polite

Fantastic Service & SOOOO Easy to book a courier ..

Great service, nice guys in the office and deliveries made in good time.

Excellent service and communication from HBC, who always respond in a timely manner.