Wharfside House, ip141dp, Stowmarket, GB
Halo Service Solutions provide ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, Halo Service Solutions has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, service catalogue, telephony integration, best of breed mobile apps.
As part of trying to bring our IT service desk forward we decided the first step should be to find a new ticketing system that suited our needs. After a lot of research, we decided on NetHelpDesk. The package they provided for our on-premise installation was comprehensive and impressively integrated with our existing technologies. There were certain integrations which we required that NetHelpDesk did not support out of the box, but they quickly developed a package that was perfect for our needs and now is a crucial part of the working system. NetHelpDesk has increased our efficiency as a Service Desk exponentially and allowed us to streamline our process with regards to incident management creating a better relationship with our users. Thanks to NetHelpDesk the time to log a single phone call has gone from around 5 minutes down to roughly 30 seconds! We now log roughly 11,000 tickets a month with ease! Our agents find the NetHelpDesk system easier, faster and more intuitive than the solution we previously used. The NetHelpDesk team have been extremely friendly and willing to help with anything we have asked for to make sure the software was tailored to our exact specifications.
Tim and the team at NetHelpDesk were extremely helpful and fulfilled our needs exceptionally well. Tim's delivery of the training was 1st class and i'd highly recommend them. Thanks Scott
Always on point with support and queries. Very polite staff and more than helpful. would recommend...
Excellent support from all the staff there. Actual module could use some work but the great customer service makes up for that.
NetHelpDesk has a strong, versatile and helpful team. Additionally everyone is willing to go out of their way to help and offer advice no matter the query. Response times are always quick and on the occasion an issue isn't resolved on the phone you will be kept upto date throughout the life cycle of the ticket.
Thanks to NetHelpDesk and their staff we have been able to organize our software support team and provide our customers quality service. The application allows us to follow-up on all incidents reported by our clients and provides an excellent collaboration method for our Team. The web application provided by NetHelpDesk is an awesome tool for both our technicians as well as our clients and has become a vital part of our operations. Please keep up the good work!
An extremely flexible and adaptable piece of CRM software backed by an excellent support and development team who are constantly improving the product and acting on customer feedback.
In this dynamic world, NetHelpDesk has always evolved to fit into the ever changing business environment. The application can be used to support any operational unit of an organization. Service Desk, Logistics, Sales management the list is endless. The support for the app is awesome, with the team giving a listening ear to issues and suggestions which are subsequently used to improve he product. It has my highest recommendation
Integrated workflow with a bias on ServiceDesk with huge functionality allowing headroom for our business to grow into. Responsive support and accommodating of feature changes. 3CX integration a winner.
