Company Details

Went today absolutely shocking went to complain and they didn’t won’t to know or bothered there’s no hygiene standards at all rides are falling apart should be shut down

Matlock Bath. Went with 9 and 6yr old. ....brilliant day. Staff friendly and helpful. Rides are old but all running and great for target 3 to 13yr age group. Site clean and well looked after. Very very hilly but compact.

We visited Gullivers in Matlock Bath with our granddaughter today. The place is very dilapidated and run down. I don’t think it’s had any tlc for over 30 years! I’m disabled and use a mobility scooter, because of the steepness of the site it was impossible to get around. Not one member of staff offered any help. All the rides are very old and they dont seem to bothered about Health and Safety. Frankly, it’s a disaster waiting to happen. We will NEVER go back…..

Very disappointed with my visit today as we purposely booked this weekend as my 4 year old son loves dinosaurs and it was the Dino unleashed weekend. Online it said dinosaurs would be roaming the park all day for children to see and touch. We were lucky to see 1 dinosaur by chance near the entrance as we had been told to head to safari kingdom which is next to the lost world as this is where the dinosaurs would be and surprise we only saw the dinosaurs that are part of the lost world. We were also told that there was dinosaur eggs hidden around the lost world for children to find amd again we didn't see any and speaking with other parents neither had they. I was with my nana who was in a wheelchair and we were had to walk up a ramp which was very bumpy to gain access to the lost world as we were told that was the only way in (it wasn't but we only found this out later) Several rides had 1 member of staff manning them so you had to wait until they had finished with other rides before you could go on. Members of staff didn't know where the disabled toilets were so my nana had to use the general toilets and could have had a fall due to them having no rails for her to hold on to. The rides were OK for young children and my son had a good day but was upset as he didn't get to see the real dinosaurs.

Visited Gulliver's Dinoland & farm. In the cafe I was ahead of a family, I ordered, paid and waited. And waited and waited. The entire family was served before me - why? I went to enquire where my food was. a couple of minutes later someone came out with half of it and I took it to the table. Then the table number spoon was removed but the rest of the meal wasn't brought over. I want a refund of the missing parts of the meal that were paid for.

Fast food was cold, bread rolls soggy, overpriced extortionately Lack of direction from staff as WiFi not working properly as could not activate Q code A disappointing day

Stayed here with my family for night food and entertainment Included plus 2 days in park and parking Absolutely amazing value! We had a fantastic Lodge and play parks everywhere worked out £45 per head unbelievable value hardly any queues the Thame park had fab rides and the farm and dino park next door was included too! Music bingo in evening was fab and toasting Marshmallows then movie with cookies and milk and meet Cookie Monster was great! the food was not the best if I’m honest but was Edible if I had the change one thing it be the food in evening but have the pizza 🍕 as that was ok but for what it cost and it was Included u can’t complain really would deffo Recommend this place for family’s

Very very old not safe! Staff swearing at kids in bumpy cars never ever again we left right away came with a family of 20 paid over 500 Pounds never had a refund very poor costumer service. Don’t go!!! Staff used F* words in front of children called police on us will post this on TikTok to aware people that this park is not safe will report safe guarding issue my children where crying for hours just 1 staff member ruined it for a family of 20!!!! Instead they should solve the issue and we would always go back.. they choose this path that’s fine we will take our own ways

This park in Warrington should be closed down its a health and safety risk.... the accommodation was poor with fire doors blocked, no smoke alarms in the room we stayed in, wrong fire extinguisher in the rooms, the food in the hotel was not edible. the park is a death trap, very run down, customer service is poor, i have reported the park to the health and safety executive, Warrington trading standards and the SUN NEWSPAPER, THIS PARK NEEDS TO BE SHUT DOWN - STAY AWAY IF YOU DONT WANT YOUR KIDS PUT AT RISK - GO to Alton Towers

We came the weekend of 2nd march for our daughters 4th birthday the eat, sleep, play package and tbh we've not been impressed at all, this was previously emailed but heard nothing in return. Accomodation Princess suite one: when we first got in two bulbs in the kids section were broken (we did ring maintanence and had this fixed), the mini fridge wasn't cold even on colest setting and my son had medicine that requires refridgerating (luckily it was cold enough outside to store outside but this is besides the point). Then when it was time to go to sleep we realised the balcony doors wouldn't lock by this point the children were asleep therefore was unable to ring and get this sorted. As a result of this i was unable to sleep as i have high levels of anxiety. Entertainment: the craft they had going on was only able to accomodate 1 family at a time due to staff & room. The arcade and disco were so cold we weren't able to stay due to the freezing conditions everytime anyone closed the doors the staff opened them not closing them again everyone had coats on and so many people had to leave. My daughter also has a lung condition that means it wasn't worth the risk of us staying longer. The parks at site were either closed and bits around the site closed & run down with sheets of metal laying around the site ect considering it's just had time to sort all this. The good parts were our room was amazingly snug and warm and the food in the resturant and staff in their were lovely. Gullivers land: lots of the rides were closed on both days sometimes for the whole day sometimes for a good chunk of the day a whole part of the park was closed both days (the lost world) and again in general the park was quiet run down considering it's opening weekend and things should have just had a clean down and spruce up. (On the pluss the staff in gullivers land are amazing at making the kids feeling special) We've been to other gullivers and never been this disappointed we loved every minute of the other parks. There were also other familys complaining about the same things during the stay with one family actually leaving to find better accomodation.

OMG this place is falling to bits and is a Health and safety nightmare, we stayed over night, the pod was a death trap, food was terrible-avoid at all costs - 10 stars reported to HSE and council environmental health. Go to Alton Towers

The place will be probably shut down in a few years is falling apart ! hardly no rides open I been to to pop up fairs a lot better and that's saying something 🥴 total waste of money.. staff have the worst attitude against paying customers to if I could leave this place no stars I would do. Going to this place would make you not want to try the over sites and that's a shame...

Paid for my 3 year old who is 85 cm tall. The requirement to go on absaloutely anything is 90cm, even the safest of rides. So paid £15 to have my 3 year old cry, whilst his 5 year old brother went on everything. It's tatty and run down. Shame I can't add photos because there's some shocking ones. Half the rides not working, or shops closed.

Visited with my family for the Christmas package took my 10 year old and 2 year old. We generally had a good time until the food during the show which completely tainted our experience. On the booking form I highlighted my daughter has allergies and specified which allergies. When we went for the meal I told them again about her allergies, we were then forgotten about so when asked if we had already got our food I explained no but my daughter has allergies. Shortly after this the same member of staff came out with a pen and paper and wrote down those allergies and confirmed they hadn't made our food yet. When the food came out they specified this is the allergy meal, which looked different to my sons so I didn't question anything. My daughter ended up have a bad allergic reaction which resulted in seeking medical help as it slowly got worse. It took 4 days for her to recover. I was shocked considering they were told 4 times about her allergies so I reached out to Gulliver's to ask about their policies and what they would have given her that could have potentially resulted in the reaction. Their customer service has been shocking, after calling them they called back to ask a few questions and assured us we would have a call back, still waiting over 2 weeks later. I followed up with an email which I got mixed information where I was told the chicken nuggets are allergy free (her allergies), so then why did my son and daughter get different chicken nuggets. Along with this I got incorrect information and half responses where they didn't acknowledge my questions. At this stage I asked to escalate the complaint, now 5 days later I am still waiting on a response from the duty manager. I will be taking this much further. I will not be returning we are lucky my daughter wasn't worse.

Never responded to my complaint. Customer service is absolutely shocking … Do not visit this place you will be deflated. Hi, ref - W1577928-BK3866083 (2/12/23) We visited the park today and I was prepared for the fact that some rides wouldn't be running but to get there and realise that we would have completed all the rides within 30 minutes of arrival was beyond a joke and not what I was under the impression of when I booked the tickets especially after paying £96. Going through their website map, there were 12 rides open we counted 6. The caterpillar broke after queuing for 30 minutes with 2 young children so we couldn’t go on it. The antelope said was opening at 11.30 the only ride my child wanted to go on to them find out it wouldn’t be opening at all. We then wanted to get a hot drink as it was freezing to then find out all the machines were not working and we couldn’t get a hot chocolate / coffee was disappointing. We then went to the gully’s cafe and got 2 children’s meals and 2 large hot dog meals and paid £35 . The chips were stone cold and the burger buns rock hard. We took the food back and was refused a refund or a new meal. All this went straight in the bin as was totally inedible. We then booked into the grotto at 2pm (our booked slot) to be queint for 45 minutes to see Santa even after booking a slot. We then had a confused child as when we left Santas room another room was wide open and my child seen a different Santa in that room which she then said “why is there 2 santas” just really disappointing day and expect more after paying so much money. We have visited gullivers on numerous occasions and feel totally robbed and let down. I have receipts pictures of the food if you need me to send these over. Thanks

Aboslutley horredous customer service save your money go alton towers. When they respond with one line to complaints there is a serious issue. The pumpkin picking was a load of rotton pumpkins dumped in a muddy patch of grass . Pure rubbish, false advertising and one line repsonse just wow!!!!! Rob Fisher needs further training if he thinks his complaint response is adequote.

We did a stay and play at gullivers valley Sheffield. It was £159 for 2 adults and 2 children. We stayed in the mermaid cabin and it was brilliant. Absolutely spotlessly clean, evening meal included and entertainment. Then a small breakfast. The prices of the drinks and food outside of this were pretty extortionate, but that is literally the only negative. The staff were really friendly, a great selection of rides aimed at younger kids (we had a 10 Yr old and a 6yr old with us) highly recommended here for a reasonably priced break for families with smaller kids!

Huge thank you to Molly and Chloe at Gullivers valley Rotherham for the amazing dinosaur scooter safari! They were amazing , full of energy and made the experience magical for our boys. They have us raving about it and recommending it to everyone we know . Thank you Ladies !

Gullivers Valley Resort, Rother Valley - forced to leave at 23:00 as the Princess Suite room was covered in damp and an overpowering smell. Was told to contact them via online form & someone would get back to us to discuss a resolution, no response after two weeks. Absolute shambles of a resort our first visit in 2022 had nothing but issues with food order too. Avoid at all costs

Gutted I carnt give no stars the management of the place needs to bow his head in shame went there a family of 5 an with are friends family an we never got on 1 single ride queued for 1hour 15 min for the roller coaster to then breakdown so went over to the log flume another 1hr 10 min wait actually get on log flume an again breaks down they offered us 2 priority passes with 30 mins before closing time spoke to the director of gullevers world no refund then security block us from going back in while are children were still inside scummy mangment terrible attitude so rude unacceptable do not waste your money people had a better time going for food shambles day out voice recording will be going up soon ⛔️ ⛔️⛔️⛔️🐀🐀